Annata Technographics
Annata Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Annata and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Annata employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Annata has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2023, Hotjar for Customer Experience in 2024, Vivantio for IT Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Annata is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Annata revenues, which have grown to $44.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Annata intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Annata Tech Stack and Enterprise Applications
Annata Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Annata CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2024 | 2024 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2019 | 2019 |
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Annata ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vivantio | Legacy | Vivantio | IT Service Management | ITSM | n/a | 2023 | 2023 |
In 2023, Annata implemented Vivantio on its public website to provide a customer-facing support channel and IT service intake. Annata implemented Vivantio for IT Service Management to support IT support and service desk business functions for the 250-employee professional services firm headquartered in Iceland. The presence of Vivantio on the corporate site indicates the application is the primary service platform exposed to clients and internal users.
The Vivantio deployment surfaces capabilities typical of IT Service Management solutions, including web-based ticketing and incident intake, self-service portal access, knowledge management, and SLA-driven case routing. Configuration and automation focus on service desk workflows and automated case assignment consistent with IT Service Management operational patterns. These functional modules align with service desk, IT operations, and client support workflows across the organization.
Operational scope centers on Annatas IT and customer support teams, with governance organized around service desk workflow definitions, SLA rules, and knowledge base ownership, reflecting standard IT Service Management governance practices. The implementation of Vivantio on the website suggests orchestration of external client inquiries and internal IT requests through a unified case management framework, improving visibility into service requests without reference to prior platform details.
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Remote Monitoring and Management | ITSM |
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2023 | 2023 |
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Annata IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Annata
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Annata Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||