Apps Run The World

Top Customer Experience Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Customer Experience software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Experience software market size and forecast assumptions and perhaps the rise and fall of certain Customer Experience vendors.

Custom data cuts related to the Customer Experience software market are available:

  • Top 10 Customer Experience software vendors, market share and forecast 2020-2025
  • 2020 Customer Experience software market by revenue Type (on-prem vs cloud)
  • 2020 Customer Experience software market by customer size (no. of employees, revenue)
  • 2020 Customer Experience software market by industry (21 verticals)
  • 2020 Customer Experience software market by geography (city, state, country, region)
  • 2020 Customer Experience software market by channel (direct vs indirect)
  • 2020 Customer Experience software market by product market share

Some of the Customer Experience apps that we have been tracking include: Adobe Experience Cloud, Oracle CX Cloud, Genesys Customer Experience Platform, SAP Qualtrics CustomerXM, SugarCRM, Medallia Experience Cloud, Cisco Unified Contact Center Enterprise, Acoustic Experience Analytics (formerly IBM Tealeaf), Usabilla, GetFeedback, Clarabridge CX Analytics, NICE Satmetrix, Genesys PureCloud Platform, NICE inContact CXone Cloud CX Platform, Salesforce Community Cloud, Clarabridge Engage, Capgemini Odigo, NICE Voice of the Customer, InMoment Customer Experience (CX) Cloud, Typeform and many others.


Vendor Product Category Market
AB Tasty AB Tasty CX Customer Experience CRM
Accenture Accenture Digital Customer eXperience Customer Experience CRM
Accenture Accenture Interactive Customer Experience CRM
Pereion Solutions Acoustic Experience Analytics (formerly IBM Tealeaf) Customer Experience CRM
Acquire Acquire Conversational Customer Experience Customer Experience CRM
Adobe Systems Adobe Experience Cloud Customer Experience CRM
Adobe Systems Adobe Experience Manager Forms Customer Experience CRM
Akio Solutions Akio CCaaS, Customer Experience CRM
Alchemer Alchemer Survey Customer Experience CRM
Alida Alida CXM & Insights Platform Customer Experience CRM
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