Apps Run The World

Top Customer Experience Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Customer Experience software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Experience software market size and forecast assumptions and perhaps the rise and fall of certain Customer Experience vendors.

Custom data cuts related to the Customer Experience software market are available:

  • Top 10 Customer Experience software vendors, market share and forecast 2020-2025
  • 2020 Customer Experience software market by revenue Type (on-prem vs cloud)
  • 2020 Customer Experience software market by customer size (no. of employees, revenue)
  • 2020 Customer Experience software market by industry (21 verticals)
  • 2020 Customer Experience software market by geography (city, state, country, region)
  • 2020 Customer Experience software market by channel (direct vs indirect)
  • 2020 Customer Experience software market by product market share

Some of the Customer Experience apps that we have been tracking include: Hotjar, Adobe Experience Cloud, Qualtrics CustomerXM, FullStory, Contentsquare, Wufoo Forms, Astute VoCiperceptions, Acoustic Experience Analytics (formerly IBM Tealeaf), Typeform, Usabilla, Medallia Kampyle, Oracle CX Cloud, Oracle Advertising (ex Oracle Data Cloud), Formstack Forms, Alchemer Survey, Genesys Cloud CX, AutoAlert CXM, Verint OpinionLab, Survicate Customer Experience and Survey Software, Feefo Surveys and many others.


Vendor Product Category Market Records
Accenture Accenture Digital Customer eXperience Customer Experience CRM 3
Accenture Accenture Interactive Customer Experience CRM 3
Pereion Solutions Acoustic Experience Analytics (formerly IBM Tealeaf) Customer Experience CRM 309
Acquire Acquire Conversational Customer Experience Customer Experience CRM 4
Adobe Systems Adobe Experience Cloud Customer Experience CRM 5684
Adobe Systems Adobe Experience Manager Forms Customer Experience CRM 6
AdvisorEngine AdvisorEngine CRM Customer Experience CRM 0
Akio Solutions Akio Call Center, Customer Experience CRM 4
Alchemer Alchemer Survey Customer Experience CRM 201
Alida Alida CXM & Insights Platform Customer Experience CRM 7
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