Top Customer Experience Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Customer Experience software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Experience software market size and forecast assumptions and perhaps the rise and fall of certain Customer Experience vendors.

Custom data cuts related to the Customer Experience software market are available:
  • Top 10 Customer Experience software vendors, market share and forecast 2024-2029
  • 2023 Customer Experience software market by revenue Type (on-prem vs cloud)
  • 2023 Customer Experience software market by customer size (no. of employees, revenue)
  • 2023 Customer Experience software market by industry (21 verticals)
  • 2023 Customer Experience software market by geography (city, state, country, region)
  • 2023 Customer Experience software market by channel (direct vs indirect)
  • 2023 Customer Experience software market by product market share

Some of the Customer Experience apps that we have been tracking include: Hotjar, FullStory, Adobe Experience Cloud, Wufoo Forms, Formstack Forms, Qualtrics CustomerXM, Oracle Advertising (ex Oracle Data Cloud), Emplifi Astute VoCiperceptions, Contentsquare, AutoAlert CXM, Momentive Usabilla, Oracle CX Cloud, Survicate Customer Experience and Survey Software, Alchemer Survey, Google Forms, Medallia Kampyle, Feefo Surveys, Popmenu, Gainsight Customer Experience (CX), Decibel Insight and many others.

Discover Software Buyers actively Evaluating Enterprise Applications

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Logo Vendor Product Category Market Records
Hotjar Hotjar Customer Experience CRM 79530
FullStory FullStory Customer Experience CRM 30923
Adobe Systems Adobe Experience Cloud Customer Experience CRM 26085
Wufoo Wufoo Forms Customer Experience CRM 3665
Formstack Formstack Forms Customer Experience CRM 2257
Qualtrics Qualtrics CustomerXM Customer Experience CRM 2105
Oracle Oracle Advertising (ex Oracle Data Cloud) Customer Experience CRM 2085
Emplifi Emplifi Astute VoCiperceptions Customer Experience CRM 1753
Contentsquare Contentsquare Customer Experience CRM 1727
AutoAlert AutoAlert CXM Customer Experience CRM 1263
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Buyer Intent: Companies Evaluating Customer Experience Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Customer Experience applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Customer Experience apps include:

  1. Ministry of Education Republic of China (Taiwan), a Taiwan based Government organization with 6000 Employees
  2. The Henry Ford, a United States based Non Profit company with 1649 Employees
  3. SAP, a Germany based Professional Services organization with 108929 Employees
Logo Company Industry Employees Revenue Country Evaluated
No data found
FAQ - APPS RUN THE WORLD Customer Experience Software Coverage

Customer Experience is a software category within the CRM market used by organizations across 21+ industries.

The most adopted Customer Experience apps include Hotjar, FullStory, Adobe Experience Cloud, Wufoo Forms, Formstack Forms, Qualtrics CustomerXM, Oracle Advertising (ex Oracle Data Cloud), Emplifi Astute VoCiperceptions, Contentsquare and AutoAlert CXM.

Category leaders by customer count include Hotjar, FullStory, Adobe Systems, Wufoo, Formstack, Qualtrics, Oracle, Emplifi, Contentsquare and AutoAlert.

We currently track 558 Customer Experience applications with 166858 verified customer records.

The dataset is updated daily, covers historical records since the 1990s, and is revalidated once per year.

Over the last 12 months we recorded 29 active evaluations in Customer Experience, including Ministry of Education Republic of China (Taiwan), The Henry Ford and SAP.

Subscribe to APPS RUN THE WORLD to access complete Customer Experience datasets, including customer lists, firmographics, technographics, and deployment details.