Indianapolis, 46204, IN,
United States
Anthem Blue Cross and BlueShield Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Anthem Blue Cross and BlueShield and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Anthem Blue Cross and BlueShield employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Anthem Blue Cross and BlueShield has purchased the following applications: Availity Essentials for Patient Management, Insurance Claims Management in 2017, Adobe Dynamic Media Classic (ex Adobe Scene7) for Content Management in 2023, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Anthem Blue Cross and BlueShield is running and its propensity to invest more and deepen its relationship with Availity , Adobe Systems , Acoustic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Anthem Blue Cross and BlueShield revenues, which have grown to $6.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Anthem Blue Cross and BlueShield intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Availity | Legacy | Availity Essentials | Patient Management, Insurance Claims Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Anthem Blue Cross and BlueShield implemented Availity Essentials as a provider-facing claims and patient management channel, deploying Availity Essentials on the Anthem provider website to handle online claims submission and related provider interactions. The implementation targets Patient Management,Insurance Claims Management functions, positioning the application as the primary web portal for external provider access to claims workflows.
The Availity Essentials configuration emphasizes core insurance claims management capabilities, including electronic claims submission, real-time eligibility and benefits verification, claim status inquiry, patient demographic management and support for attachments and electronic remittance acknowledgments. Configuration work focused on aligning form and transaction mappings, provider authentication flows and workflow automation typical to a payer-facing claims intake solution.
Operationally the deployment is embedded in Anthem’s provider portal and is used by provider billing offices, provider relations teams and internal claims operations to receive and manage inbound transactions. Governance for the Availity Essentials deployment centers on centralized provider access controls, account provisioning through the portal and standardized claims intake workflows to ensure consistent handling of incoming provider submissions.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Dynamic Media Classic (ex Adobe Scene7) | Content Management | Content Management | n/a | 2023 | 2023 |
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Digital Asset Management | Content Management |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2023 | 2023 |
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Customer Analytics | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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