Osnabruck, 49074,
Germany
AOK Niedersachs (Health Insurance Fund for Lower Saxony) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AOK Niedersachs (Health Insurance Fund for Lower Saxony) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 AOK Niedersachs (Health Insurance Fund for Lower Saxony) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AOK Niedersachs (Health Insurance Fund for Lower Saxony) has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018, eGain Solve for Customer Engagement in 2018, tt Knowledge Force for Digital Adoption in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AOK Niedersachs (Health Insurance Fund for Lower Saxony) is running and its propensity to invest more and deepen its relationship with Microsoft , eGain Corporation , tts or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AOK Niedersachs (Health Insurance Fund for Lower Saxony) revenues, which have grown to $10.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AOK Niedersachs (Health Insurance Fund for Lower Saxony) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| eGain Corporation | Legacy | eGain Solve | Customer Engagement | CRM | n/a | 2018 | 2018 | In 2018, AOK Niedersachs (Health Insurance Fund for Lower Saxony) implemented eGain Solve on their website. The deployment is positioned as a Customer Engagement initiative to support member services and digital contact center workflows. The eGain Solve implementation was embedded into the public portal to provide direct access to self-service and live-assist capabilities for insured members. The implementation leverages eGain Solve capabilities typical of the Customer Engagement category, including knowledge management, web chat and virtual assistant enabled self-service, and case management for routing and tracking member inquiries. Configuration focused on web channel orchestration, searchable knowledge content, and agent-facing workflows that tie knowledge consumption to case resolution. Architecturally the solution was integrated into the website front-end and designed to interface with contact center workflows and back-office systems where required, supporting omnichannel interactions originating from the public site. Operational scope targeted member services and contact center operations across the organizations digital channels, with eGain Solve surfacing guidance and intake directly on the website. Governance and rollout included establishing knowledge governance and content update processes, formalizing agent workflows for web-originated cases, and a phased site rollout to manage change. Training and documented operational procedures were implemented to align service teams and sustain content maintenance under the organizations member service functions. | |
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Marketing Automation | CRM |
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2011 | 2011 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| tts | Legacy | tt Knowledge Force | Digital Adoption | HCM | n/a | 2008 | 2008 | In 2008, AOK Niedersachsen implemented tt Knowledge Force as a Digital Adoption solution to enable creation of learning programs and training documents in a single work step. The deployment responded to a requirement to produce training documents for qualification tasks in IT projects while retaining consolidated authoring for eLearning and instructor led materials, and it uses the software from tts as the authoring backbone. The implementation centers on tt Knowledge Force authoring capabilities, including single source content creation, template driven document generation, and learning program packaging to support qualification workflows. AOK Niedersachsen evaluated functionality versus competitors and chose the TT Author family for its higher capability set, the vendor tts delivering the authoring software and associated services that AOK Niedersachsen plans to rely on going forward. Operational coverage focuses on training and IT project qualification teams, with adoption aligned to AOK-Systems usage patterns because the TT Author was already used by the AOK system house. Governance emphasis is on authoring standards and consolidated content workflows, enabling the insurer to centralize content production for qualification tasks and learning programs within the tt Knowledge Force environment. |
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