List of eGain Solve Customers
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United States
Since 2010, our global team of researchers has been studying eGain Solve customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eGain Solve for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eGain Solve for Customer Engagement include: Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Eaton, a Ireland based Manufacturing organisation with 92000 employees and revenues of $24.90 billion, Bell, a Canada based Communications organisation with 40390 employees and revenues of $24.41 billion, Bupa, a United Kingdom based Insurance organisation with 87132 employees and revenues of $21.70 billion, AOK Baden-Württemberg Germany, a Germany based Healthcare organisation with 10500 employees and revenues of $18.92 billion and many others.
Contact us if you need a completed and verified list of companies using eGain Solve, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The eGain Solve customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A1 Group | Communications | 17000 | $6.1B | Austria | eGain Corporation | eGain Solve | Customer Engagement | 2018 | n/a |
In 2018 A1 Group implemented eGain Solve on its public website as a Customer Engagement solution to support digital customer care and online service interactions. eGain Solve is deployed in a web embedded configuration to surface self service and assisted service options directly within A1 Group web portals, and it is positioned to support customer service and digital channel operations. This implementation links the company A1 Group with the application eGain Solve under the Customer Engagement category for frontline customer service functions.
The deployment is configured to deliver standard Customer Engagement capabilities, including knowledge management, guided self service, digital interaction handling such as web chat, and asynchronous case capture consistent with web based support workflows. Operational scope is centered on A1 Group web properties with governance aligned to customer service content management and incident routing, and workflows are organized to route web originated interactions into support team queues and knowledge base update processes. The narrative emphasizes system architecture that embeds eGain Solve on the public site, the functional modules typical of Customer Engagement implementations, and governance focused on content and channel orchestration.
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A1 Telekom Austria | Communications | 17856 | $5.0B | Austria | eGain Corporation | eGain Solve | Customer Engagement | 2018 | n/a |
In 2018, A1 Telekom Austria implemented eGain Solve on its website to support Customer Engagement for customer service and digital support channels. The implementation targeted web-based interactions accessed from the public site and positioned eGain Solve as the primary digital engagement layer for web-originated customer inquiries. eGain Solve was deployed to surface knowledge to customers, capture cases from web sessions, and present guided assistance to service staff. Configuration emphasized knowledge-driven self-service, guided response scripting, and structured case capture consistent with Customer Engagement platform capabilities. Functional setup included a web knowledge base, guided agent workflows, and automation to route web inquiries into agent queues and present contextual knowledge to both customers and staff. Operational coverage focused on the website channel and the companys customer service teams, with the solution integrated at the web front end to handle session interactions and persistent case records. Governance practices were established to maintain content accuracy and agent scripting, with content stewardship and workflow update processes implemented to support ongoing Customer Engagement operations.
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | eGain Corporation | eGain Solve | Customer Engagement | 2001 | n/a |
In 2001 ABN AMRO implemented eGain Solve as the foundation for a multiple-channel customer support platform, positioning the deployment within the Customer Engagement category. The bank engaged eGain Corporation to provide and host the solution through a hosted business solution service, establishing a managed deployment model for security and network performance.
The implementation encompassed four explicit eGain modules, eGain Mail for high volume email management, eGain Live for live web collaboration, eGain Assistant as a lifelike interactive robot and virtual assistant branded Rita, and eGain Knowledge as the centralized customer information database. eGain Assistant was configured to handle frequently asked questions in a 24 hour self-service role, with designed persona elements and a roadmap for additional localized assistants to support global rollout.
Architecture and operational resources were centralized through common assets, including a customer database, a knowledge base, workflow engines and routing rules, enabling service agents to obtain unified account histories and context during interactions. The solution was initially in use by online customers in the United States with explicit plans to expand eGain Solve worldwide, maintaining a hosted operational model managed by eGain Corporation.
The deployment targeted electronic banking and customer service functions, serving both retail and business customer segments and informing customer engagement workflows. Governance and rollout planning included staged expansion, persona localization for regional deployments, and managed hosting by the vendor to provide state of the art security and high performance infrastructure.
ABN AMRO framed the eGain Solve implementation as a strategic partnership to differentiate online customer service and to use outstanding online customer service as a competitive advantage, aiming to deliver prompt, quality service through integrated routing, knowledge management and virtual assistant automation.
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Banking and Financial Services | 210 | $50M | United States | eGain Corporation | eGain Solve | Customer Engagement | 2021 | n/a |
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Professional Services | 1500 | $200M | Spain | eGain Corporation | eGain Solve | Customer Engagement | 2022 | n/a |
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Transportation | 5991 | $2.5B | United States | eGain Corporation | eGain Solve | Customer Engagement | 2019 | n/a |
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Healthcare | 10500 | $18.9B | Germany | eGain Corporation | eGain Solve | Customer Engagement | 2018 | n/a |
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Insurance | 7000 | $10.0B | Germany | eGain Corporation | eGain Solve | Customer Engagement | 2018 | n/a |
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Banking and Financial Services | 7590 | $2.3B | Poland | eGain Corporation | eGain Solve | Customer Engagement | 2016 | n/a |
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Professional Services | 77 | $8M | Vietnam | eGain Corporation | eGain Solve | Customer Engagement | 2018 | n/a |
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Buyer Intent: Companies Evaluating eGain Solve
- University of Washington, a United States based Education organization with 35331 Employees
- Fiserv, a United States based Professional Services company with 38000 Employees
- Kido, a India based Education organization with 545 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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