APG & Co
Level 5, 1-5 Chalmers Crescent Mascot,
Sydney, 2020, NSW,
Australia
Sydney, 2020, NSW,
Australia
61 2 8306-3700
Retail
APG & Co Technographics
APG & Co Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by APG & Co and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 APG & Co employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that APG & Co has purchased the following applications: ADP Workforce Now for Core HR in 2020, Apparel21 for Retail Management in 2015, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems APG & Co is running and its propensity to invest more and deepen its relationship with ADP , UKG , Martian Logic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing APG & Co revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for APG & Co intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
APG & Co Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 APG & Co implemented ADP Workforce Now to centralize Core HR functions across its Australian operations and approximately 3,000 employees. ADP Workforce Now is surfaced on the APG & Co corporate website to provide employee self-service and HR access, establishing the application as the primary Core HR system for the organization.
Configuration emphasized standard Core HR capabilities within ADP Workforce Now, including employee master data, time and attendance alignment for payroll consumption, benefits administration, and onboarding workflows consistent with the application category. The deployment uses ADP Workforce Now as a cloud-native service and was configured to support HR and payroll operational processes, role-based access controls, and portal-driven employee interactions, with governance focused on HR process standardization and centralized administration.
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Payroll | HCM |
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2014 | 2015 |
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Payroll | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2015 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2014 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apparel21 | Legacy | Apparel21 | Retail Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 APG & Co implemented Apparel21 as its Enterprise resource planning application. The Apparel21 deployment focused on core financial operations for the Australia-based retail business, aligning ERP functionality with accounts payable and bank reconciliation requirements.
Implementation concentrated on financial modules, with configuration of the general ledger, accounts payable workflows, and bank reconciliation processes in Apparel21. The Apparel21 financial ledger and reconciliation configuration supported transaction posting, statement matching, and reconciliation task management consistent with Enterprise resource planning best practices. Automation rules and period close controls were applied within the system to standardize cash reconciliation steps.
Operationally the solution was used by APG & Co finance staff to complete cash reconciliations in the AP21 system during the absence of the Cash Accountant, maintaining continuity of daily cash processes. Governance was adapted to permit accounts payable and finance analysts to access reconciliation workflows and sign off on exceptions within Apparel21, with role-based permissions and audit trails configured to preserve control. The scope of use remained focused on finance operations within the retail organization and did not list additional departmental integrations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 APG & Co implemented Zendesk Chat. The deployment used Zendesk Chat in the Chatbots and Conversational AI category to centralize live chat capabilities within APG & Co customer service operations in Australia.
Zendesk Chat was configured to support agent-mediated live chat workflows and to intake customer queries across phone, email, Facebook messages and live chat through Zendesk, enabling front-line staff to craft tailored responses that accounted for customer context, tone and desired outcomes. Functional usage emphasized real-time conversational handling and agent response composition consistent with Chatbots and Conversational AI functionality.
Operational coverage included customer service representatives at APG & Co, with documented agent activity using Zendesk for live chat between June 2020 and January 2021. Governance and workflow changes focused on consolidating multi-channel customer intake into the Zendesk Chat interface and standardizing agent practices for contextualized messaging and consistent handling of inbound conversational traffic.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at APG & Co
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by APG & Co Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD APG & Co Technographics
APG & Co is a Retail organization based in Australia,
with around 3000 employees and annual revenues of $350.0 million.
APG & Co operates a diverse technology stack with applications such as
ADP Workforce Now, Apparel21 and Zendesk Chat,
covering areas like Core HR, Retail Management and Chatbots and Conversational AI.
APG & Co has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Apparel21 and Zendesk.
APG & Co recently adopted applications including
Amazon EC2 in 2021, Amazon CloudFront in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of APG & Co’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates APG & Co’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete APG & Co technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.