Hoogvliet Rotterdam, 3192 DA,
Netherlands
Apotheek De Murene Technographics
Apotheek De Murene Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Apotheek De Murene and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Apotheek De Murene employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Apotheek De Murene has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2022, Adobe Commerce (ex Magento) for eCommerce in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Apotheek De Murene is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Apotheek De Murene revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Apotheek De Murene intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Apotheek De Murene Tech Stack and Enterprise Applications
Apotheek De Murene AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Apotheek De Murene deployed Zendesk Chat on its website to provide real time customer interactions for its retail pharmacy operations. The implementation uses a website embedded Zendesk Chat widget to surface conversational support for prescription inquiries, product availability and store information, aligning the application Zendesk Chat with front of house customer service workflows in the retail context.
Configuration emphasized core Chatbots and Conversational AI capabilities, including live chat routing to an agent console, automated greetings and canned responses, chat transcript logging and basic usage analytics for query patterns. Governance and operational setup assigned specific staff to the Zendesk Chat console, defined business hours and escalation procedures, and standardized message templates and response workflows so customer service personnel operate the chat channel as a primary point of contact on the website.
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Apotheek De Murene Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022 Apotheek De Murene implemented Microsoft 365 to support Collaboration across its 15-employee retail pharmacy in the Netherlands. The deployment established Microsoft 365 as the primary Collaboration application for internal communication, email, and document handling.
Configuration focused on core Microsoft 365 capabilities, with Exchange Online for email and calendar, SharePoint for shared document management, OneDrive for individual file storage, and Microsoft Teams for chat and meetings. The organization also uses Microsoft 365 on its public website, indicating Microsoft 365 assets are present in the web footprint.
Operational coverage includes all staff and back-office functions, with tenant administration and user provisioning handled through Microsoft 365 administration interfaces and identity controls. Governance activity centers on account lifecycle management, mailbox and file access policies, and centralized collaboration settings consistent with a small retail pharmacy deployment of Collaboration.
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Apotheek De Murene eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2023 | 2023 |
In 2023, Apotheek De Murene implemented Adobe Commerce (ex Magento) as its eCommerce platform on the public website. Adobe Commerce (ex Magento) is used to deliver the customer storefront, product catalog, shopping cart and checkout workflows for the pharmacy's online retail offering. The deployment is active on https://www.apotheekdemurene.leef.nl/ and supports customer accounts, product listings, and order placement for the retail organization.
The implementation centers on core Adobe Commerce capabilities, including storefront presentation, catalog management, cart and checkout orchestration, order management, and content management for promotional and informational pages. Operational ownership is concentrated with site administrators and pharmacy staff who manage catalog updates, pricing, order processing, and customer communications, aligning eCommerce operations with in-store retail functions. Governance is executed through application roles and content workflows within the Adobe Commerce environment, reflecting a compact deployment appropriate for a 21 employee retail organization.
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Apotheek De Murene CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Customer Data Platform | CRM |
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2023 | 2023 |
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Tag Management | CRM |
|
2023 | 2023 |
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Apotheek De Murene ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
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Apotheek De Murene PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Apps Development | PaaS |
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2023 | 2023 |
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Apotheek De Murene IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Apotheek De Murene
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Apotheek De Murene Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||