App Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by App Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 App Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that App Group has purchased the following applications: Microsoft 365 for Collaboration in 2017, ChainDrive Web Order Fulfillment for Order Management in 2019, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems App Group is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , Multidev Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing App Group revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for App Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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|
|
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Collaboration | Collaboration |
|
2021 | 2021 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Multidev Technologies | Legacy | ChainDrive Web Order Fulfillment | Order Management | SCM | n/a | 2019 | 2019 |
In 2019, App Group implemented ChainDrive Web Order Fulfillment from Multidev Technologies as its Order Management platform. The deployment established ChainDrive Web Order Fulfillment as the central system for capturing and processing omni channel orders for the Canadian retail operation.
The implementation emphasized core order management capabilities, including web order capture, centralized order orchestration, inventory visibility and allocation across channels, reservation and fulfillment routing, and order status tracking. Configuration work focused on fulfillment orchestration to support store and distribution center picking, and on workflow rules for allocation and backorder handling.
Integrations were implemented at the systems interface level to connect the Order Management solution with the retailer s ecommerce storefront, point of sale systems, warehouse execution capabilities, and external carrier and payment touchpoints. Operational coverage included ecommerce operations, store fulfillment teams, customer service, and distribution functions within the company s Canadian footprint.
Governance and process changes accompanied the rollout, with centralized order management policies, SLA definitions for fulfillment channels, and updated operational procedures for store based picking and returns handling. Training and process documentation targeted merchandising, operations, and customer service teams to align with ChainDrive Web Order Fulfillment workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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