Aquila Ltd
Aquila Ltd Technographics
Aquila Ltd Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aquila Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Aquila Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aquila Ltd has purchased the following applications: Apple Pay for Payment Processing in 2020, RITEQ Workforce Manager for Workforce Management in 2014, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aquila Ltd is running and its propensity to invest more and deepen its relationship with Apple , Block (ex Square, Inc) , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aquila Ltd revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aquila Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aquila Ltd Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Aquila Ltd implemented Apple Pay on its website to handle Payment Processing for its online retail checkout. The deployment embeds Apple Pay into the e-commerce checkout flow to support customer-facing payment authorization, tokenized card acceptance, and device-based biometric authentication, aligning the Company Application Category Business Function relationship as Aquila Ltd, Apple Pay, Payment Processing, online checkout.
The implementation uses a web-based Apple Pay integration at the front end, passing tokenized payment credentials to Aquila Ltds merchant payment processing stack and existing acquiring relationships for settlement. Configuration emphasis included merchant session provisioning, client-side payment button and authorization flows, and adjustments to checkout UX and payment acceptance rules. Governance updates focused on payment acceptance policy, authentication handling, and reducing PCI scope through tokenization provided by Apple Pay.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | RITEQ Workforce Manager | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, Aquila Ltd implemented RITEQ Workforce Manager. The RITEQ Workforce Manager is a Workforce Management application deployed to create and implement multiple store rosters across Aquila Ltd's retail estate in Australia, centralizing scheduling and shift planning for frontline teams.
Implementation emphasized roster creation and scheduling automation within RITEQ Workforce Manager, using standard Workforce Management capabilities such as shift templates, roster publishing, and rule-based coverage to structure store-level schedules. The configuration supported role-based access for store managers and administrators, and included communication workflows for distributing rosters and daily shift updates to staff.
Operational governance was formalized with leadership taking charge of all store communication and daily communication administration, shifting roster publication and employee messaging responsibilities to a centralized owner function. The rollout impacted store operations, store management, and scheduling administration, aligning workforce scheduling practices with centralized communication controls without referencing any specific prior platform.
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Workforce Scheduling | HCM |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Aquila Ltd implemented Zendesk Chat on its website. Aquila Ltd implemented Zendesk Chat in the Chatbots and Conversational AI category to support online customer service and real time customer engagement for its retail operations. The deployment centered on embedding the Zendesk Chat web widget into public pages to capture live inquiries, initiate chat sessions, and persist conversational logs for review.
Configuration work focused on front end widget behavior, agent routing rules, canned responses, and transcript capture to standardize web chat handling. The implementation explicitly covers the website channel and supports customer service and online sales workflows, with operational ownership placed in the customer support function and agent training on scripted responses and escalation procedures. The approach aligns with Chatbots and Conversational AI functional terminology, including real time messaging, escalation to human agents, conversational logging for quality review, and role based operator workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Aquila Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Aquila Ltd Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Aquila Ltd Technographics
Aquila Ltd is a Retail organization based in Australia,
with around 200 employees and annual revenues of $20.0 million.
Aquila Ltd operates a diverse technology stack with applications such as
Apple Pay, RITEQ Workforce Manager and Zendesk Chat,
covering areas like Payment Processing, Workforce Management and Chatbots and Conversational AI.
Aquila Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Dayforce and Zendesk.
Aquila Ltd recently adopted applications including
Amazon Pay in 2021, Nosto Onsite in 2021 and FullStory in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aquila Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aquila Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aquila Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.