AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Aramex United Arab Emirates Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Visa Legacy Visa Authorize.Net Payment Processing ERP Financial Management n/a 2023 2023
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sprinklr Legacy Sprinklr Conversational AI+ Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Aramex United Arab Emirates deployed Sprinklr Conversational AI+ to power a WhatsApp chatbot and an AI powered contact center service for customer service operations across the UAE and GCC. The engagement is classified under the Chatbots and Conversational AI category and focused on automating customer engagements on messaging channels and the contact center front line. The implementation used Sprinklr Conversational AI+ capabilities for conversational natural language understanding, automated self service flows, dynamic routing to CCaaS agents, and intent based escalation logic. Sprinklr AI+ features were also explored to augment bot containment and to refine automated resolution workflows, aligning platform configuration with common contact center automation patterns. Integrations were centered on the WhatsApp channel and the organization s AI powered CCaaS layer, providing a synchronous messaging pipeline between customers and the contact center platform. Operational coverage included customer service teams across Aramex UAE and broader GCC regions, supporting message intake, triage, and agent handoff in regional customer service operations. Governance emphasized containment and deflection monitoring, with reported operational outcomes documenting 99% bot containment, approximately 20.2 million cases deflected annually, and a reported savings of 1.3 million agent hours. Ongoing work includes expanding Sprinklr AI+ capabilities and tuning conversational models to maintain containment thresholds and escalation quality.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Facebook Legacy Workplace by Facebook Collaboration Collaboration n/a 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Analytics CRM 2013 2013
Marketing Analytics CRM 2025 2025
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2017 2017
IT Service Management ITSM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2021 2021
Identity and Access Management (IAM) CyberSecurity 2023 2023
Secure Sockets Layer (SSL) CyberSecurity 2013 2013
IT Decision Makers and Key Stakeholders at Aramex United Arab Emirates
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Aramex United Arab Emirates Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Aramex United Arab Emirates Technographics

Aramex United Arab Emirates is a Transportation organization based in United Arab Emirates, with around 2000 employees and annual revenues of $350.0 million.

Aramex United Arab Emirates operates a diverse technology stack with applications such as Visa Authorize.Net, Sprinklr Conversational AI+ and Workplace by Facebook, covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.

Aramex United Arab Emirates has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Visa, Sprinklr and Facebook.

Aramex United Arab Emirates recently adopted applications including Microsoft Clarity in 2025, Visa Authorize.Net in 2023 and Microsoft Entra ID (formerly Azure Active Directory) in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Aramex United Arab Emirates’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Aramex United Arab Emirates’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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