Dubai, x,
United Arab Emirates
Aramex United Arab Emirates Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Aramex United Arab Emirates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Aramex United Arab Emirates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aramex United Arab Emirates has purchased the following applications: Visa Authorize.Net for Payment Processing in 2023, Sprinklr Conversational AI+ for Chatbots and Conversational AI in 2022, Workplace by Facebook for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aramex United Arab Emirates is running and its propensity to invest more and deepen its relationship with Visa , Sprinklr , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aramex United Arab Emirates revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aramex United Arab Emirates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sprinklr | Legacy | Sprinklr Conversational AI+ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Aramex United Arab Emirates deployed Sprinklr Conversational AI+ to power a WhatsApp chatbot and an AI powered contact center service for customer service operations across the UAE and GCC. The engagement is classified under the Chatbots and Conversational AI category and focused on automating customer engagements on messaging channels and the contact center front line.
The implementation used Sprinklr Conversational AI+ capabilities for conversational natural language understanding, automated self service flows, dynamic routing to CCaaS agents, and intent based escalation logic. Sprinklr AI+ features were also explored to augment bot containment and to refine automated resolution workflows, aligning platform configuration with common contact center automation patterns.
Integrations were centered on the WhatsApp channel and the organization s AI powered CCaaS layer, providing a synchronous messaging pipeline between customers and the contact center platform. Operational coverage included customer service teams across Aramex UAE and broader GCC regions, supporting message intake, triage, and agent handoff in regional customer service operations.
Governance emphasized containment and deflection monitoring, with reported operational outcomes documenting 99% bot containment, approximately 20.2 million cases deflected annually, and a reported savings of 1.3 million agent hours. Ongoing work includes expanding Sprinklr AI+ capabilities and tuning conversational models to maintain containment thresholds and escalation quality.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
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Marketing Analytics | CRM |
|
2025 | 2025 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Performance Management | ITSM |
|
2017 | 2017 |
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IT Service Management | ITSM |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2013 | 2013 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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