Arbella Insurance
1100 Crown Colony Drive,
Quincy, 2269, MA,
United States
Quincy, 2269, MA,
United States
1 800-272-3552
Insurance
Arbella Insurance Technographics
Arbella Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arbella Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Arbella Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arbella Insurance has purchased the following applications: Workday Financial Management for ERP Financial in 2016, Duck Creek Claims for Insurance Claims Management in 2018, Talkdesk Proactive Outbound Engagement for Customer Engagement in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arbella Insurance is running and its propensity to invest more and deepen its relationship with Workday , Duck Creek Technologies , Talkdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arbella Insurance revenues, which have grown to $246.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arbella Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arbella Insurance Tech Stack and Enterprise Applications
Arbella Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle E-Business Suite | Workday Financial Management | ERP Financial | ERP | n/a | 2016 | 2017 |
Arbella Insurance implemented Workday Financial Management in 2016 to consolidate fractured finance and HR processes across a New England property and casualty insurer. The initiative replaced Oracle E-Business Suite in the financial stack and targeted an environment previously spanning 19 systems and 25 integrations, with the explicit goal of creating a single system of record under a cloud delivered ERP Financial platform.
The implementation deployed the full Workday Financial Management suite alongside HR and payroll capabilities, revising the financial data model and configuring out of the box talent modules such as succession planning and performance planning as part of a unified solution. Significant effort was invested in data remediation, with roughly 60 percent of the seven month project timeline dedicated to cleansing and formatting source data before go live, enabling higher quality financial and HR reporting.
Architecturally the move centralized transaction processing and master data in Workday Financial Management as a cloud SaaS environment, removing server upgrade risk and simplifying the support model by consolidating vendor responsibilities. Payroll was brought under the same technical umbrella to ensure a single vendor supported payroll, HR, and finance workflows, and accounts payable processes were converted to paperless operations as part of the configuration work.
Governance and rollout emphasized close collaboration between IT and business stakeholders during an 18 month evaluation and proof of concept phase, followed by a soft launch and accelerated deployment. Outcomes explicitly reported include a shift in finance and accounting from manual validation toward analysis and a 66 percent reduction in time to close, reflecting immediate operational benefits from the Workday Financial Management deployment.
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Arbella Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations | Cognizant | 2018 | 2018 |
In 2018, Arbella Insurance implemented Duck Creek Claims as part of an Insurance Claims Management initiative delivered via Duck Creek OnDemand. The deployment is a cloud native, end to end SaaS architecture managed by Duck Creek Technologies and implemented by Cognizant, aligning claims processing with the broader Duck Creek suite selected by Arbella.
Implementation scope centered on Duck Creek Claims alongside Duck Creek Rating, Policy, Billing, Insights, Producer, and Distribution Management to support personal lines operations. Functional configuration emphasized claims intake, adjudication workflows, and low code product and pricing configuration to enable faster product launches and simplified business user configuration.
The solution was integrated into Arbella s personal lines operating model to improve agent and customer interaction workflows and to surface claims data into enterprise analytics. Deployment via Duck Creek OnDemand transferred day to day application operations and continuous upgrades to the vendor hosted model, while Cognizant managed implementation, platform integration tasks, and connection to the insurtech ecosystem.
Governance changes included centralizing product configuration and claims workflow ownership with business and IT stakeholders, leveraging low code tooling to shorten release cycles. Arbella positioned Duck Creek Claims and the OnDemand delivery model to increase speed to market, improve product flexibility, and reduce internal operational overhead by shifting maintenance and upgrades to the SaaS provider.
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2018 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2018 | 2018 |
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Time Tracking and Billing | ERP Services and Operations |
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2018 | 2018 |
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Arbella Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Proactive Outbound Engagement | Customer Engagement | CRM | n/a | 2024 | 2024 |
In 2024, Arbella Insurance implemented Talkdesk Proactive Outbound Engagement as part of a big bang contact-center transformation alongside Talkdesk Customer Experience Automation and the Financial Services Experience Cloud. The deployment is framed within the Customer Engagement category and focused on policyholder outreach and proactive communications.
Talkdesk Proactive Outbound Engagement was configured to provide AI-driven outbound dialing and automated notification workflows, aligning dialer automation with contact-center orchestration and agent-assisted callbacks. Functional configuration emphasized automated outreach scheduling, notification orchestration, and reduction of manual agent steps, consistent with Customer Engagement operational patterns.
The implementation integrated with Talkdesk Customer Experience Automation and the Financial Services Experience Cloud to unify outbound campaigns with inbound routing and case handling logic. The architecture followed a cloud-hosted contact-center model and the operational scope covered Arbella’s North America service footprint, affecting customer service and policyholder communications functions.
Rollout was executed as a big bang cutover across contact-center operations, with governance centered on campaign controls, compliance for regulated financial services communications, and standardization of agent workflows. The initiative targeted improved service levels, reduced average handle time, and lifted customer satisfaction in North America.
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Arbella Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Arbella Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Arbella Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Arbella Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Arbella Insurance Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Arbella Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Arbella Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Arbella Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Arbella Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arbella Insurance IT executives and key decision makers. This section highlights Arbella Insurance's latest recorded technology evaluations, including Duck Creek Claims for Insurance Claims Management on 2026-05-20 and Fidelity Netbenefits for Benefits Administration on 2026-05-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arbella Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-05-20 | Arbella Insurance | Evaluated | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations |
| 2026-05-07 | Arbella Insurance | Evaluated | Fidelity Investments | Fidelity Netbenefits | Benefits Administration | HCM |
FAQ - APPS RUN THE WORLD Arbella Insurance Technographics
Arbella Insurance is a Insurance organization based in United States,
with around 1000 employees and annual revenues of $246.0 million.
Arbella Insurance operates a diverse technology stack with applications such as
Workday Financial Management, Duck Creek Claims and Talkdesk Proactive Outbound Engagement,
covering areas like ERP Financial, Insurance Claims Management and Customer Engagement.
Arbella Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Duck Creek Technologies and Talkdesk.
Arbella Insurance recently adopted applications including
Talkdesk Proactive Outbound Engagement in 2024, DocuSign eSignature in 2022 and Fortra Agari Phishing Defense in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arbella Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arbella Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arbella Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.