Quincy, 2269, MA,
United States
Arbella Insurance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Arbella Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Arbella Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arbella Insurance has purchased the following applications: Workday Financial Management for ERP Financial in 2016, Duck Creek Claims for Insurance Claims Management in 2018, Duck Creek Insights for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arbella Insurance is running and its propensity to invest more and deepen its relationship with Workday , Duck Creek Technologies , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arbella Insurance revenues, which have grown to $1.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arbella Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle E-Business Suite | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations | Cognizant | 2018 | 2018 |
In 2018, Arbella Insurance implemented Duck Creek Claims as part of an Insurance Claims Management initiative delivered via Duck Creek OnDemand. The deployment is a cloud native, end to end SaaS architecture managed by Duck Creek Technologies and implemented by Cognizant, aligning claims processing with the broader Duck Creek suite selected by Arbella.
Implementation scope centered on Duck Creek Claims alongside Duck Creek Rating, Policy, Billing, Insights, Producer, and Distribution Management to support personal lines operations. Functional configuration emphasized claims intake, adjudication workflows, and low code product and pricing configuration to enable faster product launches and simplified business user configuration.
The solution was integrated into Arbella s personal lines operating model to improve agent and customer interaction workflows and to surface claims data into enterprise analytics. Deployment via Duck Creek OnDemand transferred day to day application operations and continuous upgrades to the vendor hosted model, while Cognizant managed implementation, platform integration tasks, and connection to the insurtech ecosystem.
Governance changes included centralizing product configuration and claims workflow ownership with business and IT stakeholders, leveraging low code tooling to shorten release cycles. Arbella positioned Duck Creek Claims and the OnDemand delivery model to increase speed to market, improve product flexibility, and reduce internal operational overhead by shifting maintenance and upgrades to the SaaS provider.
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2018 |
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2018 |
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Time Tracking and Billing | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Insights | Analytics and BI | Analytics and BI | Cognizant | 2018 | 2018 |
In 2018, Arbella Insurance implemented Duck Creek Insights, an Analytics and BI application, to centralize analytics for its personal lines operations. Duck Creek Insights was positioned to ingest product, pricing, and claims data to support pricing analysis, product configuration decisions, and agent and customer interaction analytics.
The implementation emphasized analytics and reporting capabilities typical of the Analytics and BI category, including configurable dashboards, operational reporting, and self service data exploration to support underwriting and product teams. Arbella referenced low code product configuration tools in the Duck Creek suite as part of the same initiative, enabling business users to work with product definitions and pricing rules without heavy IT intervention.
Duck Creek Insights was deployed as part of Duck Creek OnDemand, integrating with Duck Creek Rating, Policy, Billing, Claims, Producer, and Distribution Management as part of a suite rollout. Cognizant served as the systems integrator, implementing the cloud native OnDemand SaaS deployment model and coordinating data flows across the Duck Creek modules to provide a unified analytics feed for personal lines.
Governance and operating model changes accompanied the rollout, with Arbella shifting operational responsibilities to the OnDemand service to reduce routine IT maintenance and accelerate speed to market. Arbella explicitly cited objectives of increasing speed to market, improving product flexibility, and easing connection to the insurtech ecosystem, and noted that Duck Creek Insights would help advance data analytics and make interactions easier for agents and customers.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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