Arcos Dorados
Dr. Luis Bonavita 1294,
Montevideo, 11300,
Uruguay
Montevideo, 11300,
Uruguay
1 323-990-7040
Retail
Arcos Dorados Technographics
Arcos Dorados Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arcos Dorados and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 82000 Arcos Dorados employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arcos Dorados has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2011, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2014, Oracle Discoverer for Analytics and BI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arcos Dorados is running and its propensity to invest more and deepen its relationship with Oracle , UKG , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arcos Dorados revenues, which have grown to $3.62 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arcos Dorados intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arcos Dorados Tech Stack and Enterprise Applications
Arcos Dorados ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Arcos Dorados implemented Oracle E-Business Suite R11.5 to address its ERP Financial requirements. The engagement centered on functional analyst activities, including incident management, problem management, problem solving and the implementation of internal improvements in the Oracle E-Business Suite application, providing a structured support model for finance operations.
Work focused on day-to-day functional configuration and stabilization of finance capabilities typical of the ERP Financial category, such as transactional processing and core general ledger and accounts payable and receivable workflows. Operational responsibilities combined incident triage, root cause analysis and problem resolution with continuous configuration and business process adjustments inside Oracle E-Business Suite R11.5. Governance emphasized formal incident and problem management workflows and handoffs between functional analysts and finance process owners, supporting ongoing operational oversight of the Oracle E-Business Suite environment.
|
Arcos Dorados HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, Arcos Dorados implemented UKG Workforce Central (ex Kronos Workforce Central) as a Workforce Management solution, focusing on the configuration and deployment of the Kronos Workforce Timekeeper module. The engagement is described in internal notes as Configuración / Implementación de Kronos Workforce Timekeeper, indicating a technical implementation of timekeeping capabilities within the UKG Workforce Central platform.
The implementation centered on Workforce Timekeeper configuration, including time capture and timecard management, exception and attendance tracking, pay rule enforcement and accrual calculations consistent with Workforce Management functional workflows. Configuration work included establishing time collection points, defining punch and rounding rules, setting up timecard approval and exception workflows, and configuring pay and accrual rules for hourly staff.
Operational coverage extended to store-level operations and central HR and payroll functions, with the system positioned to support workforce managers and payroll administrators. Governance was established through centralized configuration controls, role-based access for managers and administrators, and standardized processes for timecard review and exception handling. UKG Workforce Central was configured to serve as the authoritative time and attendance system within Arcos Dorados operational and HR processes.
|
Arcos Dorados Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Discoverer | Analytics and BI | Analytics and BI | n/a | 2011 | 2011 |
In 2011, Arcos Dorados implemented Oracle Discoverer as a core reporting tool. The Oracle Discoverer deployment was positioned within the companys Analytics and BI estate to support operational reporting and ad hoc analysis needs across commercial and operational teams.
The implementation emphasized standard Analytics and BI capabilities, including interactive ad hoc querying, workbook and report creation, scheduled report distribution, and centralized metadata for consistent metrics. Oracle Discoverer was configured to serve as the authoritative reporting layer for recurring financial and operational report packs, with administration and workbook design used to enforce consistent calculations and filters.
Operationally, Oracle Discoverer was run alongside Arcos Dorados Warehouse applications, the Franchise Portal, and Pnl WEB, with the same application operations team responsible for day to day execution. The shared operational scope linked analytics consumption to warehouse operations, franchise management, and profit and loss reporting workflows, aligning report ownership with those business functions.
Governance focused on application maintenance and iterative improvements, the team was responsible for development of improvements and corrections to Oracle Discoverer and the surrounding reporting estate. Release and change activities were managed as part of the ongoing application operations model, ensuring report continuity and controlled updates to workbooks and scheduled outputs.
|
Arcos Dorados Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
Arcos Dorados eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
Arcos Dorados CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2009 | 2010 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
Arcos Dorados EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2016 | 2016 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2016 | 2016 |
|
Arcos Dorados TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
Arcos Dorados PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Arcos Dorados IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
Arcos Dorados CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Arcos Dorados
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Corporate Controller Group | CXO | Finance | |
|
|
|
General Manager | Manager | Finance | |
|
|
|
Financial & Administration Manager Controller | Manager | Finance | |
|
|
|
Director of Operations | Director | Finance | |
|
|
|
Manager of Human Resources | Manager | HR | |
|
Apps Being Evaluated by Arcos Dorados Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arcos Dorados IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arcos Dorados digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Arcos Dorados Technographics
Arcos Dorados is a Retail organization based in Uruguay,
with around 82000 employees and annual revenues of $3.62 billion.
Arcos Dorados operates a diverse technology stack with applications such as
Oracle E-Business Suite, UKG Workforce Central (ex Kronos Workforce Central) and Oracle Discoverer,
covering areas like ERP Financial, Workforce Management and Analytics and BI.
Arcos Dorados has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and UKG.
Arcos Dorados recently adopted applications including
Imperva Sonar in 2021, WooCommerce in 2020 and Salesforce Marketing Cloud in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arcos Dorados’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arcos Dorados’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arcos Dorados technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.