Arcus FM
Enterprise House, 168 - 170 Upminster Road, Upminster,
London, RM14 2RB,
United Kingdom
London, RM14 2RB,
United Kingdom
44 80 0980 8887
Professional Services
Arcus FM Technographics
Arcus FM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arcus FM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Arcus FM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arcus FM has purchased the following applications: Infor SunSystems for ERP Financial in 2014, Tawk.to for Chatbots and Conversational AI in 2020, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arcus FM is running and its propensity to invest more and deepen its relationship with Infor , Tawk.to , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arcus FM revenues, which have grown to $57.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arcus FM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arcus FM Tech Stack and Enterprise Applications
Arcus FM ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Arcus FM implemented Infor SunSystems as its ERP Financial system to centralize accounting and budgeting across four UK GAAP reporting entities. The deployment supported the annual audit cycle, with external auditors receiving financial statements and tax packs generated from Infor SunSystems.
Infor SunSystems was configured to manage core financial functions typical of an ERP Financial deployment, including general ledger accounting, multi entity ledger consolidation, and structured budget management. The finance team was responsible for planning and loading all budget information for the year on Infor SunSystems, making the application the primary repository for the annual budgeting cycle.
Operational scope covered finance, tax, and audit functions across the United Kingdom entities, with reporting workflows designed to produce audit ready reports and tax packs for external auditors. Period close sequencing, inter entity postings, and statutory reporting controls were aligned to UK GAAP requirements.
Governance centered on centralized budget ownership and coordinated audit processes, with finance teams controlling budget input, approval sequencing, and reconciliation workflows inside Infor SunSystems. Annual planning and budget loading were institutionalized as part of the fiscal close and reporting routines.
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Arcus FM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Arcus FM implemented Tawk.to on its public website, deploying the Tawk.to live chat widget to capture and manage web-originated inquiries. The implementation uses the Tawk.to front-end script to surface real-time messaging and visitor context directly in the vendor's conversational interface, aligning with Chatbots and Conversational AI capabilities for live chat and automated messaging. This configuration centralized web channel engagement for Arcus FM, enabling web visitors to initiate conversations that are handled through the Tawk.to console.
Operationally the Tawk.to application supports customer service and sales-facing workflows, with agent access managed through the Tawk.to cloud dashboard and common conversational features such as canned responses, presence indicators, and routing rules. Governance for the deployment is focused on site-level administration, user access controls, and chat handling policies to manage web-based interactions through the Chatbots and Conversational AI layer. The scope of the implementation is limited to the public website, where Tawk.to serves as the primary web chat interface for Arcus FM.
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Arcus FM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020 Arcus FM implemented Zendesk Service to provide customer-facing support embedded on their website. The deployment leveraged Zendesk Service as a cloud-delivered support channel accessible through a web-embedded widget on Arcus FM's site, surfacing customer inquiries directly into a centralized support queue.
Zendesk Service was configured to deliver core Customer Support capabilities, including ticketing, web messaging via the site widget, a searchable knowledge base, rule-based ticket routing, SLA configuration, and automation for routine responses. Configuration emphasis was on standardizing case intake, applying triage rules and macros, and enabling agents to manage cases from a unified Zendesk Service interface.
Operational coverage focused on customer service and client-facing service delivery functions across Arcus FM's United Kingdom operations, where support and account teams use the Zendesk Service platform for case management. Governance was implemented through tiered support workflows, defined SLA enforcement and escalation rules, and curated reporting views to support ongoing support operations and account management.
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Marketing Automation | CRM |
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2019 | 2019 |
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Arcus FM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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Arcus FM TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Arcus FM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Arcus FM CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Arcus FM
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT | Director | IT | |
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CFO | CXO | Finance | |
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Finance Business Partner and Head of Management Accounts | Director | Finance | |
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Apps Being Evaluated by Arcus FM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arcus FM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arcus FM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Arcus FM Technographics
Arcus FM is a Professional Services organization based in United Kingdom,
with around 600 employees and annual revenues of $57.0 million.
Arcus FM operates a diverse technology stack with applications such as
Infor SunSystems, Tawk.to and Zendesk Service,
covering areas like ERP Financial, Chatbots and Conversational AI and Customer Support.
Arcus FM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Tawk.to and Zendesk.
Arcus FM recently adopted applications including
Freshservice in 2022, OneTrust CookiePro in 2021 and Tawk.to in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arcus FM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arcus FM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arcus FM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.