Arden University
Arden House, Middlemarch Park,
Coventry, CV3 4FJ,
United Kingdom
Coventry, CV3 4FJ,
United Kingdom
44 80 0268-7737
Education
Arden University Technographics
Arden University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arden University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1310 Arden University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arden University has purchased the following applications: MHR iTrent HR for Core HR in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arden University is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Moodle , Teamtailor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arden University revenues, which have grown to $328.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arden University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arden University Tech Stack and Enterprise Applications
Arden University HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2021 | 2021 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Arden University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Arden University deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide real time web engagement for prospective and current students. The implementation is categorized under Chatbots and Conversational AI and was focused on web channel coverage for admissions, student support, and general inquiry handling across the institution's UK digital presence.
Arden University configured Salesforce Chat to deliver live chat routing, pre chat information capture, session transcript logging, and agent console handoffs consistent with Chatbots and Conversational AI capabilities. Salesforce Chat was integrated with Arden's Salesforce tenant so chat transcripts and visitor context map to CRM contact records, enabling continuity of case handling and contact enrichment within the Salesforce platform.
Operational ownership sat with the admissions, student services, and web operations teams, concentrating activity on the Arden website. Governance centered on chat routing rules, operating hours and escalation workflows into agent queues, together with iterative tuning of prompts and routing skills through the Salesforce Chat configuration to align digital engagement with institutional support processes.
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Arden University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Arden University implemented Microsoft 365 to strengthen its Collaboration capabilities and the institution shows Microsoft 365 artifacts within its public website source. Arden University Microsoft 365 Collaboration deployment is visible on the website, signaling cloud-hosted productivity services are part of the university digital footprint for staff and institutional content delivery.
The Microsoft 365 implementation includes standard Collaboration functional capabilities such as cloud email, document collaboration, and team communication, consistent with Exchange Online, SharePoint Online, OneDrive and Microsoft Teams as constituent services of Microsoft 365. Microsoft 365 is used to surface content and collaboration features that are referenced in web pages, consistent with SharePoint or Office-hosted content being embedded or linked from the university site.
Operationally the Microsoft 365 implementation aligns with centralized IT provisioning and cloud identity management patterns common to Collaboration deployments, supporting role-based access to mail, files, and shared workspaces across administrative and academic functions. Governance and configuration are likely focused on tenant-level controls, content lifecycle for SharePoint sites, and user provisioning workflows to align Microsoft 365 with Arden University business functions.
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Arden University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Arden University ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Arden University PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Arden University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Arden University CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Arden University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Arden University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arden University IT executives and key decision makers. This section highlights Arden University's latest recorded technology evaluations, including ASYST Accounting System for ERP Financial on 2025-04-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arden University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-05 | Arden University | Evaluated | Software Farm International | ASYST Accounting System | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Arden University Technographics
Arden University is a Education organization based in United Kingdom,
with around 1310 employees and annual revenues of $328.0 million.
Arden University operates a diverse technology stack with applications such as
MHR iTrent HR, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
Arden University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), Salesforce and Microsoft.
Arden University recently adopted applications including
Microsoft Clarity in 2022, Microsoft Entra ID (formerly Azure Active Directory) in 2022 and MHR iTrent HR in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arden University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arden University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arden University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.