Meerut, 250103,
India
Arihant Publications India Technographics
Arihant Publications India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arihant Publications India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Arihant Publications India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arihant Publications India has purchased the following applications: Shopify for eCommerce in 2024, WATI for Customer Engagement in 2024, Amazon SES for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arihant Publications India is running and its propensity to invest more and deepen its relationship with Shopify , Clare.AI , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arihant Publications India revenues, which have grown to $315.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arihant Publications India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arihant Publications India Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clare.AI | Legacy | WATI | Customer Engagement | CRM | n/a | 2024 | 2024 |
In 2024, Arihant Publications India deployed WATI as a Customer Engagement application on its public website to streamline customer support and online sales interactions. The deployment targets the India-based media publisher and is implemented as a website-embedded conversational channel for direct customer engagement with the 1800-employee organization.
WATI is implemented as a conversational messaging layer that provides automated chat flows, message templates, session handling, and escalation to live agents for complex inquiries. Functional modules configured on the site include real-time chat, automated responses for frequently asked questions, lead capture workflows, and agent handoff rules to support online order and content queries.
Integration is focused on an embedded web chat widget that routes web visitors into the WATI environment for synchronous and asynchronous messaging. Operational coverage is concentrated on customer support and online sales touchpoints, aligning Marketing and Customer Support workflows to manage inbound inquiries from the corporate website.
Governance and operational controls center on centralized administration for messaging templates, role based access for agents and administrators, and configured routing rules to enforce consistent response workflows. The rollout is scoped to the website channel, enabling standardization of conversational workflows and centralized control over outbound message content within the Customer Engagement implementation.
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Customer Experience | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Arihant Publications India
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Arihant Publications India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||