AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Arihant Publications India Tech Stack and Enterprise Applications

eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Shopify Legacy Shopify eCommerce eCommerce n/a 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Clare.AI Legacy WATI Customer Engagement CRM n/a 2024 2024
In 2024, Arihant Publications India deployed WATI as a Customer Engagement application on its public website to streamline customer support and online sales interactions. The deployment targets the India-based media publisher and is implemented as a website-embedded conversational channel for direct customer engagement with the 1800-employee organization. WATI is implemented as a conversational messaging layer that provides automated chat flows, message templates, session handling, and escalation to live agents for complex inquiries. Functional modules configured on the site include real-time chat, automated responses for frequently asked questions, lead capture workflows, and agent handoff rules to support online order and content queries. Integration is focused on an embedded web chat widget that routes web visitors into the WATI environment for synchronous and asynchronous messaging. Operational coverage is concentrated on customer support and online sales touchpoints, aligning Marketing and Customer Support workflows to manage inbound inquiries from the corporate website. Governance and operational controls center on centralized administration for messaging templates, role based access for agents and administrators, and configured routing rules to enforce consistent response workflows. The rollout is scoped to the website channel, enabling standardization of conversational workflows and centralized control over outbound message content within the Customer Engagement implementation.
Customer Experience CRM 2024 2024
Digital Advertising Platform CRM 2025 2025
Marketing Automation CRM 2016 2016
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2024 2024
Marketing Automation CRM 2024 2024
Tag Management CRM 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon SES Transactional Email PaaS n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2020 2020
Identity and Access Management (IAM) CyberSecurity 2024 2024

IT Decision Makers and Key Stakeholders at Arihant Publications India

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Arihant Publications India Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arihant Publications India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arihant Publications India digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Arihant Publications India Technographics
Arihant Publications India is a Media organization based in India, with around 1800 employees and annual revenues of $315.0 million.
Arihant Publications India operates a diverse technology stack with applications such as Shopify, WATI and Amazon SES, covering areas like eCommerce, Customer Engagement and Transactional Email.
Arihant Publications India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Shopify, Clare.AI and Amazon Web Services (AWS).
Arihant Publications India recently adopted applications including AdRoll in 2025, Shopify in 2024 and WATI in 2024, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arihant Publications India’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Arihant Publications India’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arihant Publications India technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.