Arkansas Blue Cross Blue Shield (ABCBS)
601 S. Gaines Street,
Little Rock, 72201, AR,
United States
Little Rock, 72201, AR,
United States
1 800-238-8379
Insurance
Arkansas Blue Cross Blue Shield (ABCBS) Technographics
Arkansas Blue Cross Blue Shield (ABCBS) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arkansas Blue Cross Blue Shield (ABCBS) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3375 Arkansas Blue Cross Blue Shield (ABCBS) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arkansas Blue Cross Blue Shield (ABCBS) has purchased the following applications: HealthStream CredentialStream for HR Compliance in 2024, Cognizant TriZetto Clinical CareAdvance for Medical Care Management in 2017, Avaya Call Management System for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arkansas Blue Cross Blue Shield (ABCBS) is running and its propensity to invest more and deepen its relationship with HealthStream , Cognizant , Availity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arkansas Blue Cross Blue Shield (ABCBS) revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arkansas Blue Cross Blue Shield (ABCBS) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arkansas Blue Cross Blue Shield (ABCBS) Tech Stack and Enterprise Applications
Arkansas Blue Cross Blue Shield (ABCBS) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HealthStream | Legacy | HealthStream CredentialStream | HR Compliance | HCM | n/a | 2024 | 2024 |
In 2024, Arkansas Blue Cross and Blue Shield implemented HealthStream CredentialStream following procurement disclosed in HealthStream's Q1 2024 earnings commentary. HealthStream CredentialStream was contracted to support provider credentialing, privileging and enrollment workflows as part of the organization’s compliance and human capital management processes. The deployment is scoped to the United States and aligns the application with the insurer's HR Compliance objectives.
Deployment architecture is expected to be a SaaS configuration of HealthStream CredentialStream, delivering cloud based credentialing and privileging record management and enrollment lifecycle tracking to HCM and compliance teams. Functional capabilities implemented center on credentialing workflow orchestration, privileging approvals, provider enrollment management, and compliance documentation management consistent with HR Compliance requirements. Governance and operational rollout are organized around coordination between compliance and HCM stakeholders to standardize verification, privileging signoffs, and enrollment workflows across relevant operating units.
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Arkansas Blue Cross Blue Shield (ABCBS) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Clinical CareAdvance | Medical Care Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Arkansas Blue Cross and Blue Shield deployed Cognizant TriZetto Clinical CareAdvance as a Medical Care Management platform to support case management and disease management business functions. The implementation focused on operationalizing care pathways and case workflows across multiple lines of business within the organization.
Configuration and content management centered on the Clinical CareAdvance content editor, with Technical Analysts maintaining and building forms, assessments, clinical guidelines, member profiles, and conceptual content artifacts. The team led design and workflow documentation for case management and disease management, and designed, developed, and documented testing plans for scheduled releases and hotfixes of Cognizant TriZetto Clinical CareAdvance.
Operational integration included regular liaison work with the vendor Cognizant and coordination with other Arkansas Blue Cross and Blue Shield divisions to resolve system issues and scope feature work. The program covered multiline business user groups and involved subject matter expertise on a project committee for the Affinite implementation, reflecting cross‑functional coordination and platform alignment with other initiatives.
Governance and rollout activities were anchored by structured testing, communications, and training programs, with Technical Analysts analyzing system problems and recommending solutions. Staff responsibilities also included developing communication plans, conducting user training for varying lines of business, and serving as project manager for the annual Case Management Conference to support ongoing governance and knowledge sharing.
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Patient Management, Insurance Claims Management | ERP Services and Operations |
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2022 | 2022 |
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Arkansas Blue Cross Blue Shield (ABCBS) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Call Management System | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Arkansas Blue Cross and Blue Shield deployed Avaya Call Management System in a Call Center role to consolidate inbound contact handling for IT service operations. The Avaya Call Management System is used as the primary platform for routing and queuing technician calls, and it serves as the first point of contact for customers seeking technical assistance over phone or email.
The implementation configured Avaya Call Management System to support real-time agent state monitoring, automatic call distribution, and historical reporting to underpin daily service desk staffing and incident triage. Configuration work emphasized agent presence, queue management, and integration touchpoints to enable call-level quality review workflows.
Avaya Call Management System interfaces with an operational toolset that includes Servicenow for incident ticketing, Verint for call recording and quality monitoring, Dameware Remote and RDP launcher for remote troubleshooting, and Active Directory tools for account and VPN access management. The environment also leverages Workspace One, Cisco AnyConnect, VMware Horizon, and Activclient Management to support device access, virtual desktop launches, authentication, and secure remote assistance for agents.
Operational scope focuses on first-level triage by the service desk, responding to user inquiries, resolving initial IT equipment and application inconsistencies, and delegating escalations to desktop support, telecom, acquisitions, and account security. Governance is implemented through an actively maintained knowledge base portal, defined escalation workflows to second-level departments, and documented procedures for Active Directory updates, VPN provisioning, remote troubleshooting, and password management.
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Arkansas Blue Cross Blue Shield (ABCBS) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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Arkansas Blue Cross Blue Shield (ABCBS) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Arkansas Blue Cross Blue Shield (ABCBS) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Arkansas Blue Cross Blue Shield (ABCBS)
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP and CIO | VP | IT | |
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Vice President, Information Technology Infrastructure | VP | IT | |
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Chief Information Security Officer | CXO | IT | |
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Apps Being Evaluated by Arkansas Blue Cross Blue Shield (ABCBS) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arkansas Blue Cross Blue Shield (ABCBS) IT executives and key decision makers. This section highlights Arkansas Blue Cross Blue Shield (ABCBS)'s latest recorded technology evaluations, including Cotiviti Payment Integrity for Payment Integrity on 2026-03-25 and UKG Pro Workforce Management (Ex UKG Dimensions) for Workforce Management on 2025-01-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arkansas Blue Cross Blue Shield (ABCBS) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-03-25 | Arkansas Blue Cross Blue Shield (ABCBS) | Evaluated | Cotiviti | Cotiviti Payment Integrity | Payment Integrity | TRM |
| 2025-01-10 | Arkansas Blue Cross Blue Shield (ABCBS) | Evaluated | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | HCM |
FAQ - APPS RUN THE WORLD Arkansas Blue Cross Blue Shield (ABCBS) Technographics
Arkansas Blue Cross Blue Shield (ABCBS) is a Insurance organization based in United States,
with around 3375 employees and annual revenues of $1.10 billion.
Arkansas Blue Cross Blue Shield (ABCBS) operates a diverse technology stack with applications such as
HealthStream CredentialStream, Cognizant TriZetto Clinical CareAdvance and Avaya Call Management System,
covering areas like HR Compliance, Medical Care Management and Call Center.
Arkansas Blue Cross Blue Shield (ABCBS) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HealthStream, Cognizant and Avaya.
Arkansas Blue Cross Blue Shield (ABCBS) recently adopted applications including
HealthStream CredentialStream in 2024, Salesforce Service Cloud in 2023 and Availity Essentials in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arkansas Blue Cross Blue Shield (ABCBS)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arkansas Blue Cross Blue Shield (ABCBS)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arkansas Blue Cross Blue Shield (ABCBS) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.