Hitchin, SG4 0TW,
United Kingdom
Armadillo Business Information Technographics
Armadillo Business Information Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Armadillo Business Information and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Armadillo Business Information employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Armadillo Business Information has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2019, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Armadillo Business Information is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Armadillo Business Information revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Armadillo Business Information intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Armadillo Business Information Tech Stack and Enterprise Applications
Armadillo Business Information AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Armadillo Business Information implemented Tawk.to on its customer-facing website. The deployment uses Tawk.to within the Chatbots and Conversational AI category to provide an embedded web chat interface for visitor messaging and real-time client engagement. The implementation is web-facing and focused on front-end chat widget delivery rather than enterprise messaging back-ends.
Configuration signals indicate standard Tawk.to capabilities are in use, including live chat presence, message routing to agents, and chat transcript capture, aligned with typical Chatbots and Conversational AI workflows for professional services inquiry handling. Integrations with CRM or ticketing systems are not specified in source material, so operational scope is limited to website-based engagement across the company website. Governance and administration are managed in-house, with lightweight operational processes appropriate for a 20 employee professional services firm.
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Armadillo Business Information Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Armadillo Business Information implemented Microsoft 365 for Collaboration to centralize email, document management, and team collaboration across the 20 person United Kingdom professional services firm. The deployment used Microsoft 365 as the primary productivity platform, with Microsoft 365 components such as Exchange Online for mail, SharePoint for centralized document libraries, OneDrive for personal file sync, Microsoft Teams for chat and meetings, and the Office desktop and web applications to support billable delivery and internal business functions.
The implementation was executed as a cloud tenant deployment with centralized identity and access controls using Azure Active Directory within the Microsoft 365 environment, providing single sign on and role based account provisioning consistent with small firm operations. Governance focused on site structure and information classification in SharePoint, mailbox and document access policies, and user provisioning workflows to align delivery teams and administrative functions, with the Microsoft 365 platform supporting Collaboration across the company and external client engagement.
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Armadillo Business Information CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Armadillo Business Information implemented Hotjar on its website. Armadillo Business Information deployed Hotjar, a Customer Experience application, to capture on-page user behavior and qualitative feedback and to support website analytics for marketing and user experience functions.
Deployment used client-side instrumentation by embedding the Hotjar tracking script across site pages, enabling core Hotjar functional modules such as heatmaps, session recordings, conversion funnels, and on-page feedback widgets as part of the Customer Experience capability set. Operational coverage focused on the public website and supported marketing and UX workflows, with configuration and governance centered on page targeting and recording filters to ensure captured sessions aligned to business-relevant pages.
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Marketing Analytics | CRM |
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2018 | 2018 |
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Armadillo Business Information PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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Armadillo Business Information IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Armadillo Business Information
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Armadillo Business Information Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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