Arnold Clark
454 Hillington Road,
Glasgow, G52 4FH,
United Kingdom
Glasgow, G52 4FH,
United Kingdom
44 14 1648-1200
Automotive
Arnold Clark Technographics
Arnold Clark Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arnold Clark and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1169 Arnold Clark employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arnold Clark has purchased the following applications: Zellis MyView for Employee Self Service in 2020, Kerridge k8 ERP for Distribution ERP in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arnold Clark is running and its propensity to invest more and deepen its relationship with Zellis , Kerridge Commercial Systems Limited , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arnold Clark revenues, which have grown to $6.42 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arnold Clark intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arnold Clark Tech Stack and Enterprise Applications
Arnold Clark HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2020 | 2021 |
In 2020, Arnold Clark implemented Zellis MyView. Zellis MyView is deployed as an Employee Self Service portal accessible via the Arnold Clark website, serving the companys UK employee population of roughly 1,169 staff.
Implemented as a SaaS-delivered dashboard hosted by Zellis, Zellis MyView delivers typical Employee Self Service capabilities including payslip access and delivery, personal data management, leave and absence requests, and benefits information, consolidating HR and payroll-facing employee workflows into a single web interface. The deployment is oriented around web access from the corporate site, with HR and payroll functions using the portal to centralize employee documentation and request handling, and governance centered on HR owned access controls and role based visibility to manage self-service updates within the Zellis environment.
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Arnold Clark ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kerridge Commercial Systems Limited | Legacy | Kerridge k8 ERP | Distribution ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Arnold Clark implemented Kerridge k8 ERP as its core Distribution ERP platform across its UK retail and service operations. The deployment anchored commercial operations for parts and service, with the Kerridge k8 ERP instance positioned to standardize order to cash and workshop lifecycle workflows.
The Kerridge k8 ERP implementation covered standard Distribution ERP functional modules, including inventory and parts management, workshop and service management, sales order processing, procurement controls, and finance and invoicing capabilities. Configuration work focused on parts counter workflows and service job management, aligning catalog and pricing structures with workshop billing and customer invoicing processes.
Operational usage included selling and invoicing activity handled on Rev8 and Kerridge interfaces by service desk staff, reflecting a combined point of sale and ERP interaction for service advisors. The deployment organized data flows between parts, workshop job management, and finance modules to support end to end parts issuing, job costing, and invoice creation.
Governance changes targeted service advisor workflows and role based access, enabling check in, customer communication updates by phone or text, recommendations for unexpected repairs, and system driven invoicing tied to workshop jobs. Training and process documentation were emphasized to embed the Kerridge k8 ERP driven procedures into daily service desk and parts counter operations.
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Arnold Clark AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Arnold Clark deployed Ruby Live Chat on its public website. Arnold Clark implemented Ruby Live Chat in the Chatbots and Conversational AI category to support online customer engagement and lead qualification via on-site conversational interactions.
Ruby Live Chat serves as an embedded website widget providing real-time messaging, visitor session tracking, pre-chat capture, agent routing, and conversation transcript capture, capabilities that align with standard Chatbots and Conversational AI functionality. The implementation centers on the Ruby Live Chat application and an agent console that surfaces active sessions to customer service and sales staff for live handoff and follow up.
Operational coverage is focused on digital customer service and online sales intake through Arnold Clark's public web presence, with configuration oriented toward chat routing, role-based agent access, and retention of chat histories for subsequent workflows. Governance includes chat handling workflows and escalation paths into existing support teams, and the rollout is managed at the website level across Arnold Clark's digital channels.
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Arnold Clark Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Arnold Clark eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Arnold Clark CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2010 | 2010 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Arnold Clark ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Arnold Clark PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Arnold Clark IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Arnold Clark CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Arnold Clark
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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IT System Manager | Manager | IT | |
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Finance administration | Manager | Finance | |
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DMS Technical Manager | Manager | Finance | |
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Group Risk and Products Director | Director | Risk | |
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Group Franchise Director | Director | Finance | |
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Group Procurement Manager | Manager | Procurement | |
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Group ICT Infrastructure Manager | Manager | Finance | |
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Procurement Assistant | Manager | Procurement | |
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Head of IT Networks & Platform Engineering | Director | IT | |
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Database Reliability Engineer | Manager | IT | |
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Head of Data Engineering | Director | IT | |
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Datacentre Systems Engineer | Manager | IT | |
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Apps Being Evaluated by Arnold Clark Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arnold Clark IT executives and key decision makers. This section highlights Arnold Clark's latest recorded technology evaluations, including Kerridge k8 ERP for Distribution ERP on 2024-07-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arnold Clark digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-31 | Arnold Clark | Evaluated | Kerridge Commercial Systems Limited | Kerridge k8 ERP | Distribution ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Arnold Clark Technographics
Arnold Clark is a Automotive organization based in United Kingdom,
with around 1169 employees and annual revenues of $6.42 billion.
Arnold Clark operates a diverse technology stack with applications such as
Zellis MyView, Kerridge k8 ERP and Ruby Live Chat,
covering areas like Employee Self Service, Distribution ERP and Chatbots and Conversational AI.
Arnold Clark has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zellis, Kerridge Commercial Systems Limited and Ruby.
Arnold Clark recently adopted applications including
Ruby Live Chat in 2021, Salesforce Sales Cloud in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arnold Clark’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arnold Clark’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arnold Clark technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.