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Arteco Coolants Technographics
Arteco Coolants Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arteco Coolants and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Arteco Coolants employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arteco Coolants has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, SAP Service Cloud for Customer Support in 2022, New Relic APM for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arteco Coolants is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arteco Coolants revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arteco Coolants intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arteco Coolants Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Service Cloud | Customer Support | CRM | Flexso | 2022 | 2022 |
In 2022 Arteco Coolants implemented SAP Service Cloud as a Customer Support application, with Flexso driving the project using SAP Activate and taking the solution live in May 2022. The deployment addressed Arteco’s customer service organization that supports over 300 external organizations, some 350 customers worldwide, and roughly 750 delivery points, consolidating interaction data for customer service agents.
The SAP Service Cloud implementation delivered a central 360 degree overview of each contact and interaction across email and other touchpoints, and introduced structured service task management and flexible reporting capabilities. Configuration work focused on case handling, contact consolidation, and streamlining administrative follow up, which Arteco reports has already reduced administrative load and cut 20,000 e-mails.
Integration work included a real time linkage to Arteco’s existing ERP system to ensure customer, order, and delivery context flows into the Customer Support environment. Operational coverage initially centered on the Customer Service Department, while process discovery during the program identified cross departmental data handoffs that required changes to upstream processes and data ownership rules.
Governance and rollout followed Flexso’s managed services model for continuous optimisation, with Arteco establishing adoption tracking and plans to extend SAP Service Cloud usage into sales and other functions. The program delivered improved backup capabilities and a platform Arteco describes as futureproof, and leaders are monitoring user adoption to secure cohesive ways of working as the system matures.
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Arteco Coolants
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Arteco Coolants Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||