Aspect Software
5 Technology Park Drive,
Westford, 1886, MA,
United States
Westford, 1886, MA,
United States
1 978-250-7900
Professional Services
Aspect Software Technographics
Aspect Software Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aspect Software and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2088 Aspect Software employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aspect Software has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, SAP SuccessFactors Compensation for Compensation Management in 2014, TeamSupport SnapEngage for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aspect Software is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aspect Software revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aspect Software intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aspect Software Tech Stack and Enterprise Applications
Aspect Software ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Aspect Software implemented Oracle NetSuite ERP as its global ERP Financial platform. The deployment focused on NetSuite OneWorld while maintaining coexistence with Oracle eBusiness Suite components, supported by a dedicated team of functional Business Systems Analysts responsible for worldwide system use and support.
The implementation centered on core ERP Financial capabilities, configured to OneWorld entity management and multicurrency consolidation. Functional configuration work covered general ledger, accounts payable, accounts receivable, intercompany accounting, and standardized period close workflows to harmonize financial processes across legal entities.
Integrations were explicitly managed between NetSuite OneWorld and Xactly for commissions management, SFDC Sales Cloud and Service Cloud for CRM and service data synchronization, Comdata and banking interfaces for payments and reconciliations, SuccessFactors for HR master data, and Concur for travel and expense feeds. These integrations linked finance, sales, service, HR, and treasury processes to support end-to-end operational flows across global sites.
A centralized Business Systems Analyst organization governed the program, improving processes to ensure optimal systems utilization and operational efficiency, and managed the project to implement and routinely upgrade NetSuite OneWorld ERP globally. Governance practices emphasized release management, configuration control, and cross-functional coordination between finance, sales, HR, and IT to maintain upgrades and integration stability.
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2013 | 2013 |
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Aspect Software HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2014 | 2014 |
In 2014, Aspect Software implemented SAP SuccessFactors Compensation as part of a broader SuccessFactors suite deployment. The SAP SuccessFactors Compensation implementation supported Compensation Management and was delivered alongside Employee Central, Recruiting, Performance, Goals, Onboarding, and Job Profile Builder modules.
The deployment was executed as a cloud hosted SuccessFactors configuration, integrating SAP SuccessFactors Compensation with Employee Central to establish a single source of employee master data and with Performance and Goals to enable performance informed pay decisions. The architecture emphasized module-level integration rather than custom on premise middleware, aligning compensation planning workflows with core HR records in Employee Central.
Functional capabilities implemented focused on standard Compensation Management workflows, including structured merit and bonus planning cycles, budget allocation and tracking, approval routing for compensation actions, and alignment to job profiles provisioned from Job Profile Builder. Recruiting and Onboarding integrations supported total rewards considerations during offer and hire processes, while Performance and Goals connections enabled merit decisions to reference documented performance outcomes.
Governance and operational changes centered on HR and Total Rewards process ownership, role based access controls tied to Employee Central job data, and formalized compensation review cycles. The implementation team included Certified EC Expert capability to align Employee Central data models with compensation configuration, reducing reconciliation between HR records and pay planning modules.
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Core HR | HCM |
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2014 | 2014 |
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Onboarding | HCM |
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2014 | 2014 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Aspect Software AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Aspect Software implemented TeamSupport SnapEngage on its public website. The deployment positioned TeamSupport SnapEngage as a web-based customer interaction channel under the Chatbots and Conversational AI category.
The implementation used the TeamSupport SnapEngage chat widget to capture inbound customer conversations and provide synchronous and asynchronous messaging capabilities. Configuration emphasized conversational routing, canned responses, and session transfer workflows that are typical for Chatbots and Conversational AI platforms. The setup supported customer support and online engagement use cases for Aspect Software's client-facing service teams.
Operational ownership rested with support and web operations groups, with governance focused on chat content management, response protocols, and widget behavior across site pages. Rollout was executed at the site level, embedding the application into public pages to enable proactive engagement and reactive support. The implementation emphasized conversational handling and capture of interactions for follow up, reflecting standard TeamSupport SnapEngage deployment patterns.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Aspect Software Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Aspect Software Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Aspect Software Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Aspect Software CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2015 | 2015 |
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CRM | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Aspect Software ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Incident Management | ITSM |
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2018 | 2018 |
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Aspect Software PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Aspect Software IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Aspect Software CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Aspect Software
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager of Business Intelligence | Manager | IT | |
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Sr Manager, Engineering, Reporting & Analytics, Big Data | Manager | IT | |
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Senior Vice President and Chief Information Officer (CIO) | CXO | IT | |
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Regional VP of Sales | VP | Finance | |
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Regional Vice President Sales | VP | Finance | |
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Vice President Sales | VP | Sales | |
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Vice President Sales Operations | VP | Sales | |
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Vice President - Cloud Operations | VP | IT | |
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President | CXO | Finance | |
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Director of Sales Operations | Director | Sales | |
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CHRO | CXO | HR | |
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Senior HR Manager & Business Partner | Manager | HR | |
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VP of Sales | VP | Sales | |
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CEO | CXO | Finance | |
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CFO, EVP | CXO | Finance | |
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Director Finance | Director | Finance | |
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Finance Director - Global Credit & Collections | Director | Finance | |
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CFO | CXO | Finance | |
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Vice President, Global Human Resources | VP | HR | |
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Senior Manager, HR Operations | Manager | HR | |
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Senior Manager and HR Business Partner | Manager | HR | |
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JR HR Business Partner | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Accountant, AR | Manager | Finance | |
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Director Of Accounting | Director | Finance | |
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Apps Being Evaluated by Aspect Software Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aspect Software IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aspect Software digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Aspect Software Technographics
Aspect Software is a Professional Services organization based in United States,
with around 2088 employees and annual revenues of $500.0 million.
Aspect Software operates a diverse technology stack with applications such as
Oracle NetSuite ERP, SAP SuccessFactors Compensation and TeamSupport SnapEngage,
covering areas like ERP Financial, Compensation Management and Chatbots and Conversational AI.
Aspect Software has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and TeamSupport.
Aspect Software recently adopted applications including
Okta Identity Cloud in 2021, Amazon SES in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aspect Software’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aspect Software’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aspect Software technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.