St. Louis, 63110, MO,
United States
Aspen Spas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Aspen Spas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Aspen Spas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aspen Spas has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aspen Spas is running and its propensity to invest more and deepen its relationship with Rocket.chat , Microsoft , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aspen Spas revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aspen Spas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Aspen Spas implemented Rocket.chat on its website. The Rocket.chat deployment aligns with the Chatbots and Conversational AI category and is focused on website-based customer engagement and handling of sales and service inquiries for the US based manufacturing firm Aspen Spas.
The implementation centers on the Rocket.chat web chat widget embedded in the public site, configured for a single-site small team environment consistent with a 20 employee organization. Configuration work included creating user roles and channels to separate incoming customer messages, setting up conversational routing rules to direct chats to sales or service staff, and enabling basic automated responses and bot connectors where appropriate to support continuous web engagement.
Operational ownership is assigned to customer service and sales functions, with designated administrators responsible for user account management and message moderation. Governance established lightweight workflows for message triage and escalation, routine administration tasks, and periodic monitoring of chat activity to maintain responsiveness and accountability across the organization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Aspen Spas implemented Microsoft 365. The cloud hosted Microsoft 365 tenant provides Collaboration capabilities for the 20 person manufacturing organization, centralizing email and productivity workflows.
Microsoft 365 at Aspen Spas is configured to deliver core Collaboration capabilities including Exchange Online email, Microsoft Teams for real time communication, SharePoint Online intranet for document and knowledge management, OneDrive for Business file synchronization, and the Microsoft 365 Office applications for desktop productivity. The deployment is accessed via web and desktop clients and is referenced on the company website, indicating website level integration for corporate contact and employee content delivery. Operational scope covers corporate functions such as sales, customer service, finance and production support across the United States. Aspen Spas Microsoft 365 Collaboration supports corporate communications and document management while governance centers on tenant administration, user license management and standard Microsoft 365 security and access policies.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, Aspen Spas implemented Algolia Search, deploying Algolia Search as their Application, Web and Enterprise Search solution on the company website to support product discovery and catalog navigation. The implementation created a hosted search layer that indexes product pages and delivers real-time query responses to the site front-end, positioning Algolia Search as the primary web search engine for customer-facing product lookup.
Configuration work emphasized relevance tuning, autocomplete, faceted search and synonym rules, with indexing workflows established to synchronize product catalog updates to Algolia Search. Operational scope is focused on web merchandising and online product discovery for the Aspen Spas website, with governance centered on content-to-index processes, scheduled relevance reviews, and role-based access to the Algolia dashboard for marketing and site operations.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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