Atento S.A.
1, rue Hildegard Von Bingen,
Luxembourg City, 1282,
Luxembourg
Luxembourg City, 1282,
Luxembourg
1 415-506-6700
Professional Services
Atento S.A. Technographics
Atento S.A. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Atento S.A. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 135000 Atento S.A. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Atento S.A. has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2018, Hotjar for Customer Experience in 2020, ServiceNow ITSM for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Atento S.A. is running and its propensity to invest more and deepen its relationship with Adobe Systems , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Atento S.A. revenues, which have grown to $1.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Atento S.A. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Atento S.A. Tech Stack and Enterprise Applications
Atento S.A. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Atento S.A. implemented Adobe Connect on its public website. The deployment positioned Adobe Connect as the platform delivering Audio Video and Web Conferencing capabilities through Atento's web presence for both external client-facing sessions and internal communications.
Adobe Connect was configured to support standard Audio Video and Web Conferencing modules, including live meeting rooms, webinar staging, content and screen sharing, session recording and participant management. Configuration emphasized web-embedded access, host and presenter role templates, and media delivery controls to standardize session workflows and meeting governance.
Operational coverage centers on web-based customer engagement and workforce communication, with sessions provisioned through Atento's website and administered via centralized controls for scheduling, participant roles and content moderation. Governance practices described include role-based access and content moderation workflows to align conferencing use with communications and training functions across the organization.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Atento S.A. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Atento S.A. implemented Hotjar on its public website to support Customer Experience initiatives and capture behavioral analytics from site visitors. The deployment integrated the Hotjar JavaScript tracking snippet into page templates and the front-end presentation layer, enabling client-side instrumentation without altering server-side rendering workflows.
The Hotjar implementation focused on standard customer experience capabilities including heatmaps, session recordings, funnel analysis, and on-site feedback and surveys to support UX research, conversion analysis, and digital marketing decisioning. Configuration emphasized page-level targeting and sampling controls, with data collection scoped to web properties and page categories relevant to customer journeys.
Operationally the rollout was a site-level web instrumentation program that coexisted with Atento S.A. analytics tools and reporting, requiring alignment with consent management and privacy governance for browser tracking. Governance activities centered on tag management, retention settings, and access controls for product, UX, and marketing teams to ensure disciplined use of Hotjar data for Customer Experience and digital analytics purposes.
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Atento S.A. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Atento S.A. implemented ServiceNow ITSM as an IT Service Management deployment visible on Atento's website, establishing a public-facing service portal and ticket intake channel. The ServiceNow ITSM implementation is positioned to centralize service requests and provide a self-service entry point for users via the corporate web presence.
ServiceNow ITSM was configured to support core ITSM capabilities including incident management, problem management, change management, service catalog, and self-service portal functionality. Configuration emphasis included workflow design, catalog item provisioning, role-based access controls, and automated ticket routing to align with IT support processes.
Operational scope focuses on IT support and service delivery functions, enabling employees and external users to open tickets through the website and access catalog items for common services. The ServiceNow ITSM service portal is used to centralize ticket intake, triage, assignment, and end-to-end incident lifecycle orchestration.
Governance and process changes accompanied the rollout, with standardized ITSM processes, defined service level expectations, and automated approval workflows to formalize incident handling and change approvals. Operational ownership resides with Atento IT service teams who manage the service portal, maintain catalog items, and enforce workflow and SLA discipline.
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Atento S.A. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Atento S.A.
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Atento S.A. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Atento S.A. IT executives and key decision makers. This section highlights Atento S.A.'s latest recorded technology evaluations, including Navitaire New Skies for Reservation and Booking Management on 2026-08-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Atento S.A. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-08-20 | Atento S.A. | Evaluated | Navitaire, an Amadeus Company | Navitaire New Skies | Reservation and Booking Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Atento S.A. Technographics
Atento S.A. is a Professional Services organization based in Luxembourg,
with around 135000 employees and annual revenues of $1.45 billion.
Atento S.A. operates a diverse technology stack with applications such as
Adobe Connect, Hotjar and ServiceNow ITSM,
covering areas like Audio Video and Web Conferencing, Customer Experience and IT Service Management.
Atento S.A. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, Contentsquare and ServiceNow.
Atento S.A. recently adopted applications including
Salesforce Pardot in 2022, ServiceNow ITSM in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Atento S.A.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Atento S.A.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Atento S.A. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.