Madrid, 28035,
Spain
Atento Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Atento and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10400 Atento employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Atento has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Adobe Connect for Audio Video and Web Conferencing in 2018, Avaya OneCloud CCaaS for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Atento is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Atento revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Atento intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 | ||
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya OneCloud CCaaS | Call Center | CRM | n/a | 2019 | 2020 | In 2019, Atento deployed Avaya OneCloud CCaaS to modernize its Call Center operations. The initiative targeted 12 lines of business and was rolled out aggressively, with cloud services activated across those lines in four months, establishing Avaya OneCloud CCaaS as the core application for voice routing, telephony, and unified communications. Atento implemented Avaya Conversational Intelligence to introduce AI transcription and interaction analytics into its contact center stack. The Avaya Conversational Intelligence solution automatically transcribes voice interactions into usable text, evaluates language and voice inflections to quantify attitudes and emotions, and enables supervisors to interject during live interactions rather than relying solely on post interaction surveys. Condensed transcribed text is auto populated into client CRM records, reducing after call work by approximately 65 percent, and Atento is experimenting with using transcription-derived sentiment to replace a client’s Net Promoter Score program. The implementation used a hybrid public and private cloud architecture for the UC platform, allowing selective placement of cloud telephony and on-premise telephony under a unified management plane via Avaya OneCloud CCaaS. This blended approach allowed Atento to leverage OneCloud as a circuit alternative for rapid site provisioning, reducing the need to wait for an MPLS circuit and enabling faster geographic launches and disaster recovery capabilities. Operational coverage included agents, supervisors, and contact center operations across multiple countries and lines of business. Governance and workflow restructuring focused on real-time monitoring, supervisor orchestration, and automated post interaction documentation, shifting quality assurance from sampled surveys to continuous sentiment monitoring. Financially the program moved consumption toward an OPEX model tied to platform usage, providing greater deployment flexibility and reduced capital outlay. Stated outcomes included measurable increases in customer satisfaction, operational efficiencies from reduced after call work, and lower total cost to serve for Atento’s clients. | |
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Customer Experience | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2019 | 2021 |
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ERP Financial | ERP Financial Management |
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2019 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Speech Recognition AI | AI-Powered Application |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Workforce Management | HCM |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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