Atento
C. de Santiago de Compostela, 94,
Madrid, 28035,
Spain
Madrid, 28035,
Spain
34 917 40 68 00
Professional Services
Atento Technographics
Atento Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Atento and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10400 Atento employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Atento has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, NICE Workforce Management for Workforce Management in 2019, NICE Real-Time Speech Analytics for Speech Recognition AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Atento is running and its propensity to invest more and deepen its relationship with SAP , Nice Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Atento revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Atento intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Atento Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2021 |
In 2019, Atento implemented SAP S/4 HANA as its ERP Financial system across the 13 countries where the company operates. The program migrated from SAP ERP ECC 6.0 and targeted centralized financial process standardization and cloud enablement to support global CRM and BPO operations.
The SAP S/4 HANA deployment focused on ERP Financial capabilities, concentrating on core financial accounting, controlling, and unified master data workflows to standardize ledgers, receivables, payables, and the financial close cycle. Configuration work emphasized a harmonized chart of accounts, standardized posting rules, and automation of close and reporting workflows consistent with ERP Financial functional practices.
Architecture and integrations leveraged a cloud migration pathway through Microsoft Azure, using a fully managed multi cloud environment enabled by collaboration between SAP and Microsoft. The implementation created a single data platform to integrate data from across transactional systems, consolidating finance data and enabling standardized data management across countries and business units.
Governance and rollout followed phased country deployments with centralized data platform oversight and standardized finance process ownership to support finance, shared services, and operational teams. Atento stated that the migration standardized and streamlined data management, improved internal operations, and positioned the company to lead next generation Customer Experience and BPO solutions.
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ERP Financial | ERP Financial Management |
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2019 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE Workforce Management | Workforce Management | HCM | n/a | 2019 | 2019 |
In 2019, Atento implemented NICE Workforce Management to consolidate workforce planning and scheduling for its contact center operations, aligning the deployment with the Workforce Management category. The deployment used NICE Workforce Management from Nice Systems as part of Atento’s broader CX technology ecosystem.
The implementation focused on standard Workforce Management functional modules, including forecasting, schedule optimization, intraday management and adherence monitoring, capacity planning and automated shift allocation, and performance reporting. Configuration emphasized contact volume driven forecasts and rule-based shift assignments to support agent availability and occupancy planning.
NICE Workforce Management was integrated into Atento’s existing CX stack, interfacing with Avaya cloud contact center infrastructure and NICE speech analytics to align schedule planning with interaction complexity and quality signals. The program also sat alongside technologies from Microsoft and SAP within Atento’s partner ecosystem to support data exchange for reporting and staffing inputs.
Governance changes included centralized workforce planning processes, defined intraday operations ownership and revised schedule approval workflows to enforce adherence and staffing policies. Rollout and operational ownership were positioned within Atento’s contact center operations teams to standardize rostering and intraday decision making across sites where the solution was adopted.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Nice Systems | Legacy | NICE Real-Time Speech Analytics | Speech Recognition AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Atento implemented NICE Real-Time Speech Analytics to add real-time interaction intelligence into its customer experience technology footprint. The deployment was categorized under Speech Recognition AI and positioned the NICE Real-Time Speech Analytics application as a core analytics layer within Atento's partner ecosystem alongside Microsoft, SAP, Avaya, and Keepcon.
The implementation configured NICE Real-Time Speech Analytics for continuous speech-to-text transcription, real-time keyword spotting and phrase detection, sentiment and silence monitoring, and agent assist event generation. Transcription and analytic outputs were channeled into monitoring dashboards and quality assurance workflows to enable interaction tagging, supervisory alerts, and routed records for post-call review.
Integrations referenced in the implementation narrative included Avaya for cloud contact center session capture, Nice Systems for speech analytics and workforce management interoperability, and Keepcon for social media text analytics consolidation to unify interaction records. The operational coverage emphasized contact center operations, quality assurance, workforce management, and customer experience functions across Atento's service lines.
Governance and process changes focused on instrumenting real-time monitoring feeds into QA and supervisor workflows, creating event-driven alerts for compliance and CX issues, and aligning workforce scheduling signals to interaction-level analytics. Rollout and systems integration were executed through Atento's partner-managed integration model leveraging existing contact capture points and vendor integration capabilities.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Atento
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Atento Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Atento IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Atento digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Atento Technographics
Atento is a Professional Services organization based in Spain,
with around 10400 employees and annual revenues of $1.00 billion.
Atento operates a diverse technology stack with applications such as
SAP S/4 HANA, NICE Workforce Management and NICE Real-Time Speech Analytics,
covering areas like ERP Financial, Workforce Management and Speech Recognition AI.
Atento has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Nice Systems.
Atento recently adopted applications including
Salesforce Sales Cloud in 2021, NICE Real-Time Speech Analytics in 2020 and Hotjar in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Atento’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Atento’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Atento technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.