Chicago, 60607, IL,
United States
Athena Bitcoin Technographics
Athena Bitcoin Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Athena Bitcoin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Athena Bitcoin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Athena Bitcoin has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Athena Bitcoin is running and its propensity to invest more and deepen its relationship with Oracle , Freshworks , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Athena Bitcoin revenues, which have grown to $26.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Athena Bitcoin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Athena Bitcoin Tech Stack and Enterprise Applications
Athena Bitcoin ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Athena Bitcoin implemented Oracle NetSuite ERP to centralize accounting and financial management across its US operations. The deployment emphasized ERP Financial capabilities, with Oracle NetSuite ERP established as the system of record for general ledger, accounts payable, accounts receivable, and structured month-end close workflows.
A named NetSuite ERP project administrator served as the implementation lead, managing system configuration, user roles, and the operational administration of the application. The administrator also managed the US accounting team and assisted with establishing and managing an international accounting team, ensuring operational responsibilities and month-end financial close procedures were embedded in the system.
Implementation activities included the design and implementation of accounting procedures and internal controls based on management direction, along with performing and reviewing month-end financial close procedures. Governance centered on embedding control workflows and close checklists inside Oracle NetSuite ERP, aligning the ERP Financial application with accounting and finance operational processes.
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Athena Bitcoin AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Athena Bitcoin deployed Freshdesk Messaging (Formerly Freshchat) as a website-embedded conversational interface. Freshdesk Messaging (Formerly Freshchat) serves as the company’s customer-facing component in the Chatbots and Conversational AI category, implemented on the Athena Bitcoin public site to capture inbound messaging and pre-sales support requests.
The implementation emphasizes lightweight, web widget capabilities common to the category, configured with persistent conversation threads, automated greetings, canned replies, and proactive messaging triggers. Configuration work focused on message routing to named support users, conversation assignment and ownership, and maintaining message history for follow-up, reflecting a small team operational model.
Operational scope centers on customer support and sales contact points on the United States website, managed by Athena Bitcoin’s compact support staff. Governance activities documented include response handling procedures, a library of templated responses, and shift handover workflows to maintain continuity of chat coverage.
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Athena Bitcoin Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Athena Bitcoin implemented Microsoft 365 to provide core cloud productivity and email for its 15 employee United States professional services organization. The implementation is categorized as Collaboration and is visible on the public site through use of Office 365 Mail for website inbound email routing and contact workflows.
The deployment covered organizationwide user accounts and centralized email hosting, with Microsoft 365 providing cloud email services alongside the standard Collaboration capabilities of document sharing and cloud file storage. The implementation consolidated inbound web communications with Office 365 Mail, simplified mailbox administration via the Microsoft 365 administrative controls, and established a cloud‑centric collaboration posture appropriate to a small professional services firm.
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Athena Bitcoin CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2016 | 2016 |
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Listing Management | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Athena Bitcoin IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Athena Bitcoin
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Athena Bitcoin Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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