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United Kingdom
Atos United Kingdom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Atos United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8972 Atos United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Atos United Kingdom has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2020, SAP SuccessFactors Recruiting for Recruiting, Applicant Tracking System in 2018, EvaluAgent Conversation Analytics for Natural Language Processing in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Atos United Kingdom is running and its propensity to invest more and deepen its relationship with SAP , Genesys , EvaluAgent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Atos United Kingdom revenues, which have grown to $1.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Atos United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Cloud | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EvaluAgent | Legacy | EvaluAgent Conversation Analytics | Natural Language Processing | AI-Powered Application | n/a | 2012 | 2012 |
In 2012 Atos United Kingdom deployed EvaluAgent Conversation Analytics across its BPO and contact centre operations, implementing EvaluAgent Conversation Analytics to support operational efficiency and quality assurance. The deployment is categorized under Natural Language Processing and focused on automated analysis of voice and text interactions for contact centre performance management.
The implementation leveraged EvaluAgent Conversation Intelligence and Auto QA capabilities to automate scoring and surface analytics for coaching and QA workflows. Automated scoring and analytics driven rollouts were used to shift manual quality assurance toward rule based and sampling augmented evaluation, enabling QA teams to prioritize coaching actions based on conversation intelligence.
Deployment covered multiple contact centres in the United Kingdom supporting major clients such as NS&I, with operational scope concentrated on QA, coaching, and contact centre operations rather than enterprise wide back office systems. The solution was integrated into existing operational workflows to provide near real time analytics for supervisors and QA analysts.
Governance and process changes emphasized analytics led QA and structured coaching programs, with QA workflows reconfigured to consume automated scores and exception reports. Outcomes reported from the case study include a 10% reduction in average handle time and a 3% increase in CSAT through improved QA and coaching driven by the EvaluAgent Conversation Analytics implementation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Collaboration | Collaboration |
|
2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
|
2004 | 2004 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
|
2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
|
2015 | 2015 |
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Marketing Automation | CRM |
|
2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
|
2016 | 2016 |
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IT Service Management | ITSM |
|
2021 | 2021 |
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IT Service Management | ITSM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
|
2016 | 2016 |
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