Wilmington, 19801, DE,
United States
Austenitex Technographics
Austenitex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Austenitex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Austenitex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Austenitex has purchased the following applications: Slaask for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, Oracle NetSuite Commerce for eCommerce in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Austenitex is running and its propensity to invest more and deepen its relationship with Slaask , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Austenitex revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Austenitex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Austenitex Tech Stack and Enterprise Applications
Austenitex AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Slaask | Legacy | Slaask | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Austenitex deployed Slaask as a Chatbots and Conversational AI implementation on its public website to enable real-time visitor engagement. Austenitex Slaask Chatbots and Conversational AI supports an embedded web chat widget that captures visitor conversations and persists message threads for follow up. The deployment reflects a small firm configuration pattern focused on site-level conversational tooling and direct handoff to internal staff rather than extensive orchestration across enterprise systems. Slaask provides the conversational interface, canned reply capability, and message history tied to the website experience.
Configuration centered on widget placement, templated responses, and conversation assignment workflows to sales and customer support staff, bringing Chatbots and Conversational AI into customer support and lead capture business functions. Integrations are limited to on-site embedding, no external system integrations are documented in the provided context. Operational coverage is the company website and the internal team members who handle inbound web inquiries, with governance implemented through centralized configuration and standardized response templates to maintain consistent messaging.
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Austenitex Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Austenitex implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Google Workspace (Formerly Google G-Suite) provides cloud email, calendar, document collaboration, file storage, and conferencing for the ten person professional services firm.
Deployment is cloud native SaaS managed through a centralized Google Admin console and provisioned for core business functions including client engagement, proposal development, and internal communications. Functional modules in use include Gmail, Google Drive, Google Docs, Google Sheets, Google Calendar, and Google Meet, with shared drives and real time document editing used to coordinate service delivery. The implementation is surfaced on the company website through Google Workspace based contact and collaboration flows as observed on the public site. Governance is oriented around admin console account controls and lightweight user provisioning, reflecting a compact operational scope aligned to the company size and United States location.
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Austenitex eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Commerce | eCommerce | eCommerce | n/a | 2011 | 2011 |
In 2011, Austenitex implemented Oracle NetSuite Commerce to power its public website storefront. Austenitex uses Oracle NetSuite Commerce in eCommerce to manage online sales and customer engagement. The deployment configures product catalog presentation, shopping cart and checkout flows, customer account management, and order capture to support the company's professional services offerings.
The solution is provisioned as a cloud hosted commerce platform integrated directly into Austenitex's website, with configuration focused on catalog, pricing, and order workflows appropriate for a 10 person firm operating in the United States. Operational ownership is centralized to a small internal team responsible for site content, catalog updates, and order handling, aligning commerce operations with sales and customer service functions. Governance concentrates on catalog control and transaction workflow within Oracle NetSuite Commerce to maintain a single source of commerce data.
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eCommerce | eCommerce |
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2007 | 2007 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Austenitex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Austenitex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Austenitex
| First Name | Last Name | Title | Function | Department | Phone | |
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Inside Sales | CXO | Finance | |
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Director of Business Development | Director | Finance | |
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Apps Being Evaluated by Austenitex Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||