Australian Red Cross
155 Pelham Street, Carlton,
Melbourne, 3053, VIC,
Australia
Melbourne, 3053, VIC,
Australia
61 2 6234-7695
Non Profit
Australian Red Cross Technographics
Australian Red Cross Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Australian Red Cross and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3525 Australian Red Cross employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australian Red Cross has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, My Maxxia for Benefits Administration in 2023, ServiceNow AI Platform for Generative AI Platforms in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australian Red Cross is running and its propensity to invest more and deepen its relationship with Oracle , Maxxia , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australian Red Cross revenues, which have grown to $967.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australian Red Cross intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Australian Red Cross Tech Stack and Enterprise Applications
Australian Red Cross ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022 Australian Red Cross deployed Oracle Cloud ERP as its ERP Financial platform, initiating a cloud based Fusion ERP cutover focused on finance and supply chain inventory processes. The deployment centered on Oracle Cloud ERP and the ERP Financial category to consolidate finance ledgers and support a new scanning enabled stock management workflow.
The implementation scope was led by a dedicated cutover manager and included planning data migration, uplift of interface applications, user access loads, and all finance related cutover activities. The program explicitly incorporated a new scanning solution to improve supply chain management, with responsibilities for procuring and managing scanners and printers across more than 100 locations, and performing initial counts, labelling and stock on hand data loads into Fusion to prepare for scan based operations.
Interface uplift and data migration activity covered transactional finance and inventory records moving into Oracle Cloud ERP, and the project required coordinated configuration of user roles and access controls to support finance teams. Operational coverage included Melbourne, Victoria, Australia and a distributed network of operational sites where hardware and inventory data preparation were required to enable the scanning solution to function from first day of go live.
Governance and rollout were executed under an eight month cutover engagement from January 2022 to August 2022, focusing on cutover planning, sequencing of migration tasks, and orchestration of finance cutover activities to align with the scanning solution introduction. The cutover role emphasized cross functional coordination between finance, supply chain, and site operations to ensure stock data accuracy and access provisioning within Oracle Cloud ERP.
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Australian Red Cross HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Maxxia | Legacy | My Maxxia | Benefits Administration | HCM | n/a | 2023 | 2023 |
In 2023 Australian Red Cross partnered with Maxxia to implement My Maxxia as a Benefits Administration solution to deliver an employer-managed salary packaging and employee benefits program for its workforce across Australia. The engagement targeted attraction, retention and reward by strengthening the employee value proposition through a managed benefits program managed by Maxxia.
My Maxxia was configured as a benefits and employee portal providing salary packaging administration, benefits management and digital self-service enrollment and account management capabilities. The My Maxxia implementation emphasized employee self-service workflows, online benefits selection and administrative interfaces managed by Maxxia, reflecting common Benefits Administration functional modules including entitlement management and ongoing benefit servicing.
Operational coverage extended to the Australian Red Cross employee population across Australia, with HR and reward teams identified as primary business stakeholders for governance and policy alignment. Rollout and program governance were structured around Maxxia-managed administration, while HR retained responsibility for eligibility rules, communication and oversight of ongoing program administration.
The My Maxxia Benefits Administration deployment delivered a digital self-service layer for salary packaging and benefits administration and is described as improving the Australian Red Cross employee value proposition. No implementation costs or quantified outcomes were disclosed in the case materials.
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Core HR | HCM |
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2021 | 2022 |
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Employee Recognition and Rewards Management | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2021 | 2022 |
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Onboarding | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2013 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2021 | 2022 |
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Australian Red Cross AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow AI Platform | Generative AI Platforms | AI Development | n/a | 2022 | 2022 |
In 2022, Australian Red Cross implemented the ServiceNow AI Platform, classified under Generative AI Platforms, delivering a cloud based instance that leverages capabilities introduced in the Now Platform Tokyo release. The implementation centers on employee and customer workflow automation, positioning the ServiceNow AI Platform to address manager workflows and HR case triage across the organization.
The deployment includes configuration of Manager Hub for manager self service and Employee Center access, Admin Center for in instance application discovery and streamlined configuration, Issue Auto Resolution for HR using natural language understanding to surface self service content, and Order Management and Schedule Optimization for Field Service Management to improve fulfillment and field scheduling. Administrators configured Adoption Blueprint guided experiences to surface application recommendations based on instance maturity and to simplify entitlement visibility and application installation.
Operational integrations implemented as part of the ServiceNow AI Platform include channel connectors for Issue Auto Resolution with Microsoft Teams, SMS, and email, and front end delivery through Employee Center desktop and mobile. Functional scope covers HR service delivery, manager operations and case handling, field service scheduling and order fulfillment workflows, with the platform designed to connect disparate systems and reduce manual handoffs.
Governance and rollout emphasized in instance management used Admin Center features to centralize application installation and configuration, enabling tighter administration and faster enablement of new modules. Australian Red Cross leadership reported that ServiceNow helped streamline systems and processes so staff can save time and focus on community support, and that Admin Center will enable the organization to find and implement new applications and drive greater efficiency.
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Australian Red Cross AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Australian Red Cross Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Australian Red Cross CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Australian Red Cross ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Australian Red Cross PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Australian Red Cross PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Australian Red Cross IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Australian Red Cross CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Australian Red Cross
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief People & Culture Officer | CXO | HR | |
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HR Business Partner | Manager | HR | |
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People & Culture Manager | Manager | HR | |
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Payroll Operations Manager | Manager | Finance | |
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People & Culture Business Partner | Manager | HR | |
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Remuneration & Benefits Manager | Manager | HR | |
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Project Manager | Manager | Operations | |
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IT Project Manager | Manager | IT | |
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Program Director -Transformation | Director | Operations | |
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Project Officer | Manager | Operations | |
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Apps Being Evaluated by Australian Red Cross Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Australian Red Cross IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Australian Red Cross digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Australian Red Cross Technographics
Australian Red Cross is a Non Profit organization based in Australia,
with around 3525 employees and annual revenues of $967.0 million.
Australian Red Cross operates a diverse technology stack with applications such as
Oracle Cloud ERP, My Maxxia and ServiceNow AI Platform,
covering areas like ERP Financial, Benefits Administration and Generative AI Platforms.
Australian Red Cross has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Maxxia and ServiceNow.
Australian Red Cross recently adopted applications including
My Maxxia in 2023, Maxxia Rewards in 2023 and Magnite (ex Rubicon Project) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Australian Red Cross’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Australian Red Cross’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Australian Red Cross technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.