Australian Venue Co (AVC)
16/242 Exhibition St,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 18 0083-6837
Leisure and Hospitality
Australian Venue Co (AVC) Technographics
Australian Venue Co (AVC) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Australian Venue Co (AVC) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8300 Australian Venue Co (AVC) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australian Venue Co (AVC) has purchased the following applications: Workplace by Meta for Employee Engagement in 2023, SevenRooms Reservations for Reservation and Booking Management in 2021, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australian Venue Co (AVC) is running and its propensity to invest more and deepen its relationship with Meta , PageUp , Docebo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australian Venue Co (AVC) revenues, which have grown to $720.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australian Venue Co (AVC) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Australian Venue Co (AVC) Tech Stack and Enterprise Applications
Australian Venue Co (AVC) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Meta | Legacy | Workplace by Meta | Employee Engagement | HCM | n/a | 2023 | 2023 |
In 2023 Australian Venue Co rolled out Workplace by Meta as its Employee Engagement platform, connecting roughly 5,000 employees across its Australian hospitality operations. The deployment centralized internal communication and social collaboration, enabling company-wide updates, awards programs, and recognition workflows through Workplace by Meta.
The implementation included a core Ask HR ticketing capability that routes inquiries and tracks each request to completion, alongside broad use cases for sharing updates and celebrating successes. An Employee Hub on AVCs public website provides direct access to Ask HR, and the combined configuration supports common employee workflows such as onboarding, payroll queries, manager-related concerns, and mental health support.
Operationally the Workplace by Meta rollout spans HR and people operations and front-line management, with the Ask HR queue handling over 1,000 tickets per week. AVC maintains a one business day response target for employee inquiries, which is enforced through ticket tracking and completion workflows, reducing the need for sensitive in-person conversations.
Rachel noted the platform makes employees feel prioritised and supported, and the integrated Ask HR workflow and Employee Hub have become a primary channel for employee questions and recognition. The configuration emphasizes centralized case tracking, collaboration, and standard response SLAs as core governance mechanisms within the Employee Engagement implementation.
|
|
|
|
|
Learning and Development | HCM |
|
2017 | 2017 |
|
|
|
|
|
Learning and Development | HCM |
|
2017 | 2017 |
|
|
|
|
|
Onboarding | HCM |
|
2017 | 2017 |
|
|
|
|
|
Payroll | HCM |
|
2015 | 2015 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Management | HCM |
|
2015 | 2015 |
|
Australian Venue Co (AVC) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SevenRooms | Legacy | SevenRooms Reservations | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Australian Venue Co (AVC) implemented SevenRooms Reservations, a Reservation and Booking Management application. The initial deployment concentrated on front of house operations at State of Grace in Melbourne, where floor staff trained on SevenRooms Reservations between November 2021 and February 2022.
Configuration emphasized core reservation and table management capabilities, including centralized booking capture, real time table status and waitlist orchestration, and guest profile capture to record preferences and visit history. The implementation leveraged reservation rules and shift aware booking controls typical of Reservation and Booking Management suites to standardize seating policies and service cadence across busy lunch and dinner services.
Operational coverage centered on floor staff and host workflows, integrating booking workflows into daily shift operations and event handling during peak periods such as the December festive period. Training and adoption were executed at the venue level, with staff learning system workflows for booking entry, guest check in, and host to server handoffs, embedding SevenRooms Reservations into front of house service processes.
Governance focused on role based access for hosts and managers, configuration of booking policies to align with business rules, and ongoing operational procedures for reservation handling and guest data maintenance. The narrative describes a venue level implementation of SevenRooms Reservations within Australian Venue Co (AVC) under the Reservation and Booking Management category.
|
Australian Venue Co (AVC) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Australian Venue Co implemented LiveChat on its public website, deploying the LiveChat application within the Chatbots and Conversational AI category to provide direct customer messaging for guest services and bookings. The deployment targeted customer facing channels on the corporate site and was positioned to handle real time visitor inquiries and booking assistance.
The LiveChat implementation included a web based chat widget embedded on site pages and an agent console for customer service teams, with configuration of canned responses, visitor context capture, chat transcripts, and routing rules to support agent handoffs and escalation workflows. Configuration covered business hours handling and proactive messaging triggers typical for Chatbots and Conversational AI, and the deployment used built in session logging to support operational oversight and training.
No specific third party integrations were documented in the implementation notes, so the architectural footprint is primarily a website front end widget paired with LiveChat management consoles used by AVC agents. Operational ownership sits with customer service and guest operations, with governance established around chat handling playbooks, agent roles, and transcript review to embed conversational workflows into existing service processes.
|
Australian Venue Co (AVC) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2020 | 2020 |
|
Australian Venue Co (AVC) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2023 |
|
|
|
|
|
Event Management | Collaboration |
|
2017 | 2017 |
|
Australian Venue Co (AVC) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2021 | 2021 |
|
Australian Venue Co (AVC) eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
Australian Venue Co (AVC) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
Australian Venue Co (AVC) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Australian Venue Co (AVC) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Australian Venue Co (AVC) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Australian Venue Co (AVC)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CIO | CXO | Finance | |
|
|
|
CPO | CXO | HR | |
|
|
|
Human Resources Business Partner | Manager | HR | |
|
|
|
HR Services & Systems Manager | Manager | HR | |
|
|
|
Senior Payroll Officer | Director | HR | |
|
|
|
Payroll Manager | Manager | Finance | |
|
|
|
People & Culture Manager - Aust & NZ | Manager | HR | |
|
|
|
Talent Acquisition Manager | Manager | HR | |
|
|
|
People & Culture Project Lead | Non Manager | HR | |
|
|
|
Payroll Officer | Director | HR | |
|
|
|
People & Culture Services Coordinator | Non Manager | HR | |
|
|
|
Payroll Team Lead | Manager | HR | |
|
|
|
Payroll Officer | Non Manager | HR | |
|
|
|
Payroll Coordinaator | Manager | HR | |
|
|
|
Senior Payroll Officer | Non Manager | HR | |
|
|
|
People and Culture Coordinator | Non Manager | HR | |
|
Apps Being Evaluated by Australian Venue Co (AVC) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Australian Venue Co (AVC) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Australian Venue Co (AVC) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Australian Venue Co (AVC) Technographics
Australian Venue Co (AVC) is a Leisure and Hospitality organization based in Australia,
with around 8300 employees and annual revenues of $720.0 million.
Australian Venue Co (AVC) operates a diverse technology stack with applications such as
Workplace by Meta, SevenRooms Reservations and LiveChat,
covering areas like Employee Engagement, Reservation and Booking Management and Chatbots and Conversational AI.
Australian Venue Co (AVC) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Meta, SevenRooms and LiveChat, Inc..
Australian Venue Co (AVC) recently adopted applications including
Workplace by Meta in 2023, Workplace by Facebook in 2023 and SevenRooms Reservations in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Australian Venue Co (AVC)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Australian Venue Co (AVC)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Australian Venue Co (AVC) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.