Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
Avaya Technographics
Avaya Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Avaya and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Avaya employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Avaya has purchased the following applications: FIS GETPAID for AR Automation in 2011, SAP SuccessFactors Employee Central for Core HR in 2015, Eptura Serraview Space Planning for Facility Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Avaya is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , Zuora or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Avaya revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Avaya intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Avaya Tech Stack and Enterprise Applications
Avaya ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2011 | 2011 |
In 2011 Avaya implemented FIS GETPAID as an AR Automation deployment to support its Customer Order and Billing Collections team, targeting the collection of open accounts receivable stemming from SAP Order Management with an annual exposure of approximately $25 million. The engagement positioned FIS GETPAID as the centralized billing collections application, integrating invoice extraction, collection case management, and dunning orchestration to bring invoice status and collection activity into a single operational flow.
The implementation included a designed interface between SAP Order Management and the GetPaid application to extract open A/R invoices and feed them into automated collection workflows. Functional capabilities configured included invoice intake and reconciliation, dispute resolution workflow construction, and automated dunning sequencing, reflecting standard AR Automation functionality for collections and cash application.
Operational integrations centered on SAP Order Management as the source of invoice data and the GetPaid collections engine for case handling and account controls. The solution established rules to apply dunning and shipping block controls on customers identified as delinquent, and the dispute resolution workflow routed exceptions for investigation and hold release, impacting collections and order management business functions.
Governance and rollout were managed through a project ownership model where the Customer Order and Billing Collections project owner and a dedicated Business Analyst collaborated with the project manager to define scope, resource requirements, and timelines. The controlled use of dunning and shipping blocks was cited as improving revenues by 10 percent, representing an explicit outcome of the AR Automation implementation with FIS GETPAID.
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ERP Financial | ERP |
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2022 | 2023 |
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ERP Financial | ERP |
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2023 | 2023 |
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Expense Management | ERP |
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2010 | 2010 |
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Subscription and Recurring Billing | ERP |
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2019 | 2019 |
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Tax Management | ERP |
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2018 | 2018 |
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Avaya HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Workday HCM | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Avaya implemented SAP SuccessFactors Employee Central for Core HR. The deployment migrated HR administrative workflows and master data from Workday HCM to SAP SuccessFactors Employee Central, establishing a single cloud HR record for the company.
The implementation configured Core HR capabilities typical of the category, including employee master data, organizational management, position and job structures, global employee profiles, and manager and employee self service workflows. SAP SuccessFactors Employee Central was provisioned as a cloud SaaS HRIS with configurable business rules, data model extensions and role based reporting authorizations to reflect Avaya's organizational hierarchy and workforce administration needs.
Integrations were organized around standard Core HR touch points such as payroll systems, time and attendance interfaces and corporate directory services for identity and access orchestration, implemented using HRIS integration patterns rather than named connectors. Governance actions centered on centralizing HR data stewardship, enforcing role based access controls and standardizing HR processes to support enterprise HR operations.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2015 | 2015 |
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Avaya ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eptura | Legacy | Eptura Serraview Space Planning | Facility Management | ERP Services and Operations | Cushman & Wakefield | 2018 | 2019 |
In 2018 Avaya deployed Eptura Serraview Space Planning to address Facility Management requirements across its United States corporate real estate and workplace portfolio. The implementation was delivered with Cushman & Wakefield and targeted consolidation of floor plans, occupancy validation and chargeback workflows to enable centralized space reporting and governance.
Eptura Serraview Space Planning was configured to consolidate floor plans and canonical occupancy records, and it used Serraview workplace optimization and workforce enablement capabilities to accelerate reporting and improve employee experience. Functional capabilities implemented included space inventory management, occupancy analytics, workforce enablement tooling, and chargeback calculation to support finance and real estate decisioning.
The deployment supported corporate real estate, workplace operations and finance teams within Avaya US, with Cushman & Wakefield acting as the implementation partner. Integrations were focused on operational alignment between space data and chargeback processes, providing a single source of truth for CRE and workplace management workflows.
Governance changes centered on using validated occupancy data and chargeback reporting to drive portfolio decisions and operational policy for space allocation. Outcomes stated by the project included closing 15 leases and reducing Avaya’s footprint by nearly 25 percent, achieved through data-driven portfolio decisions enabled by Serraview.
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Facility Management | ERP Services and Operations |
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2015 | 2016 |
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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Avaya Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Avaya Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Avaya Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Video Editing | Content Management |
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2019 | 2019 |
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Avaya CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2012 | 2012 |
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Avaya EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Avaya ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Avaya Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Avaya TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Avaya PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2022 | 2023 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Avaya IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Single Sign-On (SSO) | IaaS |
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2015 | 2015 |
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Avaya CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Avaya
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Reporting and Analysis | Director | Finance | |
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General Manager Avaya Data Solutions | Manager | IT | |
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Senior Manager, Maintenance Strategy & Analytics | Manager | Operations | |
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US Sales SVP | VP | Sales | |
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Sales Director | Director | Sales | |
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Head of Global Cloud Sales | Director | IT | |
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Director - Global Services Operations | Director | Finance | |
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Vice President, Global Sales Operations and Business Transformation | VP | Sales | |
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Chief Operating Officer, Chief Restructuring Officer and Head of Sales | Director | Finance | |
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Director of Sales | Director | Finance | |
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VP, Head of Global HR | VP | HR | |
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Managing Director - Global HR Leader for Worldwide Services | Director | HR | |
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Senior Director of Finance | Director | Finance | |
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Director, Global Credit | Director | Finance | |
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VP Corporate Controller and Chief Accounting Officer | CXO | Finance | |
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SVP and CFO | VP | Finance | |
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CHRO - Global Head of Human Resources | Director | HR | |
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Vice President, Total Rewards and HR Operations | VP | HR | |
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Global Head of Talent Acquisition and Head of America's Human Resources | Director | HR | |
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Head, Executive Compensation & HR Operations | Director | HR | |
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Head of Global Talent Management and Development | Director | HR | |
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Vice President, Professional Services | VP | Operations | |
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Regional Field Services Leader- West Region | Manager | Operations | |
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Chief Information Officer | CXO | IT | |
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Customer Success Manager | Manager | Customer Service | |
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Customer Operations Leader | Manager | Customer Service | |
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Client Services / Customer Advocacy | CXO | Customer Service | |
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Apps Being Evaluated by Avaya Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Avaya IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Avaya digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Avaya Technographics
Avaya is a Professional Services organization based in United States,
with around 8000 employees and annual revenues of $2.50 billion.
Avaya operates a diverse technology stack with applications such as
FIS GETPAID, SAP SuccessFactors Employee Central and Eptura Serraview Space Planning,
covering areas like AR Automation, Core HR and Facility Management.
Avaya has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, SAP and Eptura.
Avaya recently adopted applications including
SAP S/4 HANA in 2023, SAP S/4HANA Cloud in 2022 and Oracle Essbase in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Avaya’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Avaya’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Avaya technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.