Breukelen, 3621 ZA,
Netherlands
AVEX NL Technographics
AVEX NL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AVEX NL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 AVEX NL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AVEX NL has purchased the following applications: ServiceNow Field Service Management for Field Service Management in 2024, ServiceNow Customer Service Management for Customer Support in 2024, ServiceNow ITSM for IT Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AVEX NL is running and its propensity to invest more and deepen its relationship with ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AVEX NL revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AVEX NL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AVEX NL Tech Stack and Enterprise Applications
AVEX NL ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024 AVEX NL implemented ServiceNow Field Service Management as part of a broader ServiceNow deployment that also incorporated ServiceNow Customer Service Management to centralize customer interactions and case visibility. The implementation established a unified service portal where customers submit tickets, receive immediate feedback, and track the actions AVEX takes to resolve requests, incidents, or change tickets, aligning the deployment with the Field Service Management category.
The implementation configured functional modules for case intake, automated notifications, quote request workflows, and mobile field operations, and extended platform self-service by enabling customers to request quotes that are routed into the sales desk workflow and issued within the portal. Users built dashboards and reports on the Now Platform to provide service employees operational control, while administrators configured toggles for automated notification preferences to balance automated communications and manual oversight.
Operational coverage spans customer service agents, the sales desk, and field technicians, with technicians using the ServiceNow mobile FSM app to view daily assignments, locations, and task details. The solution orchestrates an end to end workflow from quote request through installation, and centralizes all communication threads in the portal so customers have a single source of truth for case progress.
Governance and process restructuring focused on centralizing communication to eliminate black holes between customers and service teams, formalizing ticket lifecycle steps, and empowering employees with platform-driven dashboards and reporting. Outcomes explicitly cited include improved customer and service employee experience, faster clarity of communication, and enhanced transparency for customers tracking work through the portal, with AVEX positioned to further extend value on the Now Platform.
|
AVEX NL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Customer Service Management | Customer Support | CRM | n/a | 2024 | 2024 |
|
AVEX NL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2024 | 2024 |
|
IT Decision Makers and Key Stakeholders at AVEX NL
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| ICT-manager | Manager | IT | ||||
| Manager Business Services | Manager | IT | ||||
| Managing Director | Director | Operations | ||||
| Service Delivery Manager | Manager | IT |
Apps Being Evaluated by AVEX NL Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||