AI Buyer Insights:

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

AVEX NL Tech Stack and Enterprise Applications

AVEX NL ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow Field Service Management Field Service Management ERP Services and Operations n/a 2024 2024
In 2024 AVEX NL implemented ServiceNow Field Service Management as part of a broader ServiceNow deployment that also incorporated ServiceNow Customer Service Management to centralize customer interactions and case visibility. The implementation established a unified service portal where customers submit tickets, receive immediate feedback, and track the actions AVEX takes to resolve requests, incidents, or change tickets, aligning the deployment with the Field Service Management category. The implementation configured functional modules for case intake, automated notifications, quote request workflows, and mobile field operations, and extended platform self-service by enabling customers to request quotes that are routed into the sales desk workflow and issued within the portal. Users built dashboards and reports on the Now Platform to provide service employees operational control, while administrators configured toggles for automated notification preferences to balance automated communications and manual oversight. Operational coverage spans customer service agents, the sales desk, and field technicians, with technicians using the ServiceNow mobile FSM app to view daily assignments, locations, and task details. The solution orchestrates an end to end workflow from quote request through installation, and centralizes all communication threads in the portal so customers have a single source of truth for case progress. Governance and process restructuring focused on centralizing communication to eliminate black holes between customers and service teams, formalizing ticket lifecycle steps, and empowering employees with platform-driven dashboards and reporting. Outcomes explicitly cited include improved customer and service employee experience, faster clarity of communication, and enhanced transparency for customers tracking work through the portal, with AVEX positioned to further extend value on the Now Platform.
AVEX NL CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow Customer Service Management Customer Support CRM n/a 2024 2024
AVEX NL ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow ITSM IT Service Management ITSM n/a 2024 2024

IT Decision Makers and Key Stakeholders at AVEX NL

First Name Last Name Title Function Department Email Phone
ICT-manager Manager IT
Manager Business Services Manager IT
Managing Director Director Operations
Service Delivery Manager Manager IT

Apps Being Evaluated by AVEX NL Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AVEX NL IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AVEX NL digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD AVEX NL Technographics
AVEX NL is a Professional Services organization based in Netherlands, with around 350 employees and annual revenues of $45.0 million.
AVEX NL operates a diverse technology stack with applications such as ServiceNow Field Service Management, ServiceNow Customer Service Management and ServiceNow ITSM, covering areas like Field Service Management, Customer Support and IT Service Management.
AVEX NL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ServiceNow.
AVEX NL recently adopted applications including ServiceNow Field Service Management in 2024, ServiceNow Customer Service Management in 2024 and ServiceNow ITSM in 2024, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AVEX NL’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates AVEX NL’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AVEX NL technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.