Avira Operations & Co.
Avira Operations & Co. Technographics
Avira Operations & Co. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Avira Operations & Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Avira Operations & Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Avira Operations & Co. has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017, Pimcore DXP for Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Avira Operations & Co. is running and its propensity to invest more and deepen its relationship with Salesforce , Adobe Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Avira Operations & Co. revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Avira Operations & Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Avira Operations & Co. Tech Stack and Enterprise Applications
Avira Operations & Co. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Avira Operations & Co. implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide live conversational support. The deployment is classified as Chatbots and Conversational AI and was adopted to handle customer support and web engagement workflows for the companys support channel.
The implementation leverages core Salesforce Chat capabilities, including real-time visitor monitoring, chat routing to available agents, session queuing, canned responses, and transcript capture. Configuration emphasis included agent console workflows, presence management, chat button placement on product and support pages, and automated welcome greeting and routing rules to triage inquiries to the correct support queues.
Operational scope centers on Aviras customer support and web operations teams in Germany, with governance covering chat script maintenance, routing rule ownership, and operational escalation procedures to human agents. The setup is a web-embedded conversational layer using Salesforce Chat (formerly Salesforce Live Agent) to support customer service functions and inbound web inquiries.
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Avira Operations & Co. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Avira Operations & Co. deployed Adobe Connect for Audio Video and Web Conferencing on its public website. Avira Operations & Co. uses Adobe Connect for Audio Video and Web Conferencing to support client webinars and professional training, pairing the application with the company website for event access and attendee registration. The implementation targets external facing meetings and content delivery through the corporate site.
The Adobe Connect deployment leverages persistent virtual meeting rooms, content pods for slides and video sharing, session recording, breakout room capability and polling, consistent with standard Audio Video and Web Conferencing functionality. Configuration emphasized web embedded access flows and meeting templates, enabling scheduled webinars and on demand replay via recorded sessions available from the site. Access control and room provisioning were implemented to manage participant roles and presenter privileges.
Operational scope centers on client facing communications and professional services delivery, with IT and communications aligning process and content governance for recurring webinar series. Rollout practices focused on standardized templates and content moderation workflows to maintain session consistency and compliance with company publishing policies. Adobe Connect is embedded in the corporate web presence to provide unified attendee entry points and hosted recordings for ongoing client engagement.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Avira Operations & Co. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pimcore Software | Legacy | Pimcore DXP | Content Management | Content Management | Asioso Germany | 2019 | 2019 |
In 2019 Avira Operations & Co. implemented Pimcore DXP as a global content hub to centralize corporate and product content and to support editor workflows and personalized delivery for marketing and content operations. The Pimcore DXP deployment addressed Content Management functions across Avira’s international organization, positioning a single system of record for campaign and product content delivery.
The implementation configured Pimcore DXP with a centralized content repository, editorial workflow orchestration, content modeling for product and marketing assets, personalization capabilities and omnichannel content delivery to websites and campaign channels. Functional capabilities emphasized editorial approvals, role based authoring, version control and templated content variants to accelerate campaign assembly and release processes.
Asioso Germany served as the implementation partner for the rollout and the project established governance for content lifecycle and publication rules across marketing and product teams. Operational scope covered global marketing and content processes, with regional content variants managed through the central hub and editor workflow enforcement for localization and release cadence.
Outcomes from the Pimcore DXP implementation included higher conversion rates and a greater than 30% reduction in time to market for campaign releases across Avira’s international audience, reflecting tighter editorial controls and faster content assembly.
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Avira Operations & Co. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2019 | 2019 |
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Avira Operations & Co. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2015 | 2015 |
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Avira Operations & Co. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Avira Operations & Co. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Avira Operations & Co. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Avira Operations & Co.
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Core Technology | VP | IT | |
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Growth marketing manager | Manager | Marketing | |
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Senior Growth Manager | Manager | Operations | |
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Technical support | Manager | IT | |
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Apps Being Evaluated by Avira Operations & Co. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Avira Operations & Co. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Avira Operations & Co. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Avira Operations & Co. Technographics
Avira Operations & Co. is a Professional Services organization based in Germany,
with around 500 employees and annual revenues of $50.0 million.
Avira Operations & Co. operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Adobe Connect and Pimcore DXP,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Content Management.
Avira Operations & Co. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Adobe Systems and Pimcore Software.
Avira Operations & Co. recently adopted applications including
Slack Connect in 2022, Adobe Audience Manager in 2022 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Avira Operations & Co.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Avira Operations & Co.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Avira Operations & Co. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.