Salzburg, A 5081,
Austria
Axess Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Axess and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Axess employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Axess has purchased the following applications: Hubspot Marketing Automation for Marketing Automation in 2023, iET WorkCenter for IT Service Management in 2011, Amazon S3 for Cloud Storage in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Axess is running and its propensity to invest more and deepen its relationship with HubSpot , iET Solutions , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Axess revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Axess intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Marketing Automation | Marketing Automation | CRM | n/a | 2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iET Solutions | Legacy | iET WorkCenter | IT Service Management | ITSM | Softpoint IT Solutions | 2011 | 2012 |
In 2011, Axess implemented iET WorkCenter as its IT Service Management platform supplied by iET Solutions, with Softpoint IT Solutions engaged as the implementation partner. Axess is a professional services company headquartered in Austria and deployed the platform to support its global customer support footprint.
The deployment concentrated on automating incident handling and supporting customer-facing ticketing and point of sale support operations, with primary functional use cases centered on incident management and computer telephony integration functionality. Use of the iET WorkCenter client is inferred from the implemented iET ITSM platform and the described administrative and configuration requirements, indicating client-side ticket intake and agent console usage.
Integrations were implemented with PSIpenta and JIRA along with CTI linkage to enable telephony linked ticket creation, automated ticket routing, and streamlined agent workflows. The integrated environment operated across Axess sites worldwide and covered customer service and support organizations, aligning IT Service Management capabilities with service delivery and support departments.
The program moved rapidly from a mid December 2011 order to a January 2012 go live, reflecting a compressed implementation and cutover timeline. Centralized administrative configuration and governance structures were used to coordinate the rollout across sites worldwide, with Softpoint IT Solutions responsible for system implementation and cutover coordination.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon S3 | Cloud Storage | IaaS | n/a | 2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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