BAC Credomatic
Plaza Roble Escazú Edificio El Patio, nivel sótano,
San Jose, 11801,
Costa Rica
San Jose, 11801,
Costa Rica
506 2295 9797
Banking and Financial Services
BAC Credomatic Technographics
BAC Credomatic Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BAC Credomatic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22000 BAC Credomatic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BAC Credomatic has purchased the following applications: Alvaria Call Center Employee Experience for Employee Experience in 2020, Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BAC Credomatic is running and its propensity to invest more and deepen its relationship with Alvaria , Docebo , Talkpush or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BAC Credomatic revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BAC Credomatic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BAC Credomatic Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Call Center Employee Experience | Employee Experience | HCM | n/a | 2020 | 2020 |
In 2020, BAC Credomatic deployed Alvaria Call Center Employee Experience across its banking and collections operations in Central America, headquartered in Costa Rica. The implementation centered on Alvaria CXP and Alvaria Cloud Workforce as the core components of the Alvaria Call Center Employee Experience, delivering bots, digital collections capabilities and flexible agent scheduling for CRM and collections workflows.
The technical configuration focused on two functional areas, Alvaria CXP for CRM and digital collections orchestration, and Alvaria Cloud Workforce for workforce scheduling and shift optimization. Alvaria CXP was used to automate conversational flows and channel containment through bots and digital collection modules, while Alvaria Cloud Workforce was configured to support faster scheduling and real time schedule adjustments for agents.
Operational scope covered contact centre and collections teams across Central America, with the implementation explicitly cited as improving CRM and collections processes and enabling interactions outside standard contact centre hours. The deployment increased digital collections by approximately 12 percent and enabled roughly 30 percent of interactions to occur outside contact centre hours, reflecting a shift toward asynchronous and automated engagement channels.
Governance and operational changes emphasized centralized scheduling and collections workflows, using Alvaria Cloud Workforce to accelerate roster and shift provisioning, with scheduling reported as 60 percent faster and producing improved channel containment. Business functions impacted included collections, contact centre operations and workforce management, with Alvaria CXP and Alvaria Cloud Workforce embedded as the operational backbone for CRM/collections and workforce scheduling in the region.
|
|
|
|
|
Employee Experience | HCM |
|
2020 | 2020 |
|
|
|
|
|
Learning and Development | HCM |
|
2017 | 2017 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2021 | 2021 |
|
|
|
|
|
Recruiting Chatbot | HCM |
|
2019 | 2019 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2019 | 2019 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engageware | Legacy | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, BAC Credomatic deployed Engageware Aivo AgentBot AI Platform on its website. The Engageware Aivo AgentBot AI Platform was provisioned as a Chatbots and Conversational AI solution to support customer service and digital channels for BAC Credomatic in Costa Rica, embedded in the public banking site to provide front-line conversational access.
Configuration emphasized conversational flow management, natural language intent recognition, automated response templates, and escalation logic for live agent handoff. Operational governance was assigned to contact center and digital channels teams for content curation, training of conversational intents, and ongoing maintenance of response taxonomy. Analytics and conversation logging were configured to drive iterative updates to dialog flows, and the Engageware Aivo AgentBot AI Platform capabilities were used to enable continuous learning and multilingual handling appropriate to BAC Credomatic's customer base.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, BAC Credomatic deployed Cisco Webex Meetings as an Audio Video and Web Conferencing solution surfaced directly on its corporate website. The deployment uses Cisco Webex Meetings to provide browser-based joining, scheduled virtual sessions, and hosted video and audio conferencing for both web visitors and employees. BAC Credomatic Cisco Webex Meetings Audio Video and Web Conferencing supports customer-facing meeting access and internal collaboration workflows.
The implementation is embedded into the company website to enable direct meeting join flows and web-initiated scheduling, reducing friction for external users to join sessions. Functional capabilities implemented include real-time video and audio, screen sharing, meeting recording, and meeting control features consistent with the Audio Video and Web Conferencing category, with session orchestration provided by the Cisco Webex Meetings service. Operational configuration focused on web publishing points and session discovery on site, aligning meeting access with corporate web navigation and content flows.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at BAC Credomatic
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BAC Credomatic Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BAC Credomatic Technographics
BAC Credomatic is a Banking and Financial Services organization based in Costa Rica,
with around 22000 employees and annual revenues of $2.00 billion.
BAC Credomatic operates a diverse technology stack with applications such as
Alvaria Call Center Employee Experience, Engageware Aivo AgentBot AI Platform and Cisco Webex Meetings,
covering areas like Employee Experience, Chatbots and Conversational AI and Audio Video and Web Conferencing.
BAC Credomatic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Alvaria, Engageware and Cisco Systems.
BAC Credomatic recently adopted applications including
Facephi Biometria Platform in 2022, Alvaria Performance (formerly Aspect Performance) in 2021 and Engageware Aivo AgentBot AI Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BAC Credomatic’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BAC Credomatic’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BAC Credomatic technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.