List of Alvaria Call Center Employee Experience Customers
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Since 2010, our global team of researchers has been studying Alvaria Call Center Employee Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Call Center Employee Experience for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Call Center Employee Experience for Employee Experience include: BAC Credomatic, a Costa Rica based Banking and Financial Services organisation with 22000 employees and revenues of $2.00 billion, Hoist Finance, a Sweden based Banking and Financial Services organisation with 1496 employees and revenues of $285.0 million, JMT Network Services Public Company, a Thailand based Banking and Financial Services organisation with 350 employees and revenues of $109.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Call Center Employee Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BAC Credomatic | Banking and Financial Services | 22000 | $2.0B | Costa Rica | Alvaria | Alvaria Call Center Employee Experience | Employee Experience | 2020 | n/a | In 2020, BAC Credomatic deployed Alvaria Call Center Employee Experience across its banking and collections operations in Central America, headquartered in Costa Rica. The implementation centered on Alvaria CXP and Alvaria Cloud Workforce as the core components of the Alvaria Call Center Employee Experience, delivering bots, digital collections capabilities and flexible agent scheduling for CRM and collections workflows. The technical configuration focused on two functional areas, Alvaria CXP for CRM and digital collections orchestration, and Alvaria Cloud Workforce for workforce scheduling and shift optimization. Alvaria CXP was used to automate conversational flows and channel containment through bots and digital collection modules, while Alvaria Cloud Workforce was configured to support faster scheduling and real time schedule adjustments for agents. Operational scope covered contact centre and collections teams across Central America, with the implementation explicitly cited as improving CRM and collections processes and enabling interactions outside standard contact centre hours. The deployment increased digital collections by approximately 12 percent and enabled roughly 30 percent of interactions to occur outside contact centre hours, reflecting a shift toward asynchronous and automated engagement channels. Governance and operational changes emphasized centralized scheduling and collections workflows, using Alvaria Cloud Workforce to accelerate roster and shift provisioning, with scheduling reported as 60 percent faster and producing improved channel containment. Business functions impacted included collections, contact centre operations and workforce management, with Alvaria CXP and Alvaria Cloud Workforce embedded as the operational backbone for CRM/collections and workforce scheduling in the region. | |
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Hoist Finance | Banking and Financial Services | 1496 | $285M | Sweden | Alvaria | Alvaria Call Center Employee Experience | Employee Experience | 2018 | n/a | In 2018, Hoist Finance implemented Alvaria Call Center Employee Experience across its Poland collections contact centre operations. The deployment leveraged Alvaria Cloud together with the Aspect/Alvaria dialer as the primary outbound dialing engine for collections workflows, Apps Category "". The implementation emphasized cloud contact centre and dialer configuration, including outbound campaign orchestration, agent desktop improvements, and queue management capabilities typical of contact centre platforms. Alvaria Call Center Employee Experience is referenced as the application surface for agent interactions, and employee-experience and workforce engagement management usage is inferred from reported gains in agent motivation and interface improvements. Operational scope was centered on the Poland site, as part of a broader collections and CRM transformation in the European region, supporting collectors and contact centre agents in outbound collections workflows. The architecture situated the Aspect/Alvaria dialer within Alvaria Cloud to drive high-volume outbound activity and to support collections process automation. Reported outcomes in the case material include a 45% increase in outbound calls and a 2.5× rise in promises to pay following the deployment of Alvaria Call Center Employee Experience. Governance and rollout specifics are limited in the source, the narrative therefore focuses on the cloud contact centre and dialer capabilities and the inferred employee experience improvements rather than named process changes. | |
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JMT Network Services Public Company | Banking and Financial Services | 350 | $109M | Thailand | Alvaria | Alvaria Call Center Employee Experience | Employee Experience | 2020 | Richtech | In 2020 JMT Network Services Public Company deployed Alvaria Call Center Employee Experience in the Call Center category to modernize debt collection operations during the COVID lockdown. The vendor Alvaria provided a predictive dialer capability that was implemented by systems integrator Richtech, and the project explicitly targeted collections and CRM workflows within JMT Network Services operations in Thailand. The implementation is credited with reducing cost per agent by approximately 11 percent and improving agent productivity by more than 50 percent, outcomes that were reported alongside observable employee experience and motivation gains. Deployment focused on call pacing and predictive dialing as core functional capabilities, with operational coverage centered on collections teams and CRM-aligned contact handling in Thailand. While specific Workforce Engagement Management modules were not named, the reported productivity and employee experience improvements are consistent with WEM-style features such as automated dialing, agent scripting, real-time monitoring, and performance dashboards that typically accompany Alvaria Call Center Employee Experience deployments. Governance and rollout were executed through the SI Richtech coordination, with operational adoption concentrated in collections and customer contact functions rather than an enterprise-wide telephony overhaul. |
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