Backbase
Oosterdoksstraat 114,
Amsterdam, 1011 DK,
Netherlands
Amsterdam, 1011 DK,
Netherlands
31 20 465 8888
Professional Services
Backbase Technographics
Backbase Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Backbase and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Backbase employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Backbase has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Docebo LMS for Learning and Development in 2023, Egencia for Travel Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Backbase is running and its propensity to invest more and deepen its relationship with Oracle , Expensify , Docebo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Backbase revenues, which have grown to $365.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Backbase intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Backbase Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017 Backbase implemented Oracle NetSuite ERP. The Oracle NetSuite ERP deployment served as Backbase's ERP Financial backbone to centralize accounting and group consolidation across 11 legal entities with 10 offices in 6 countries. The implementation supported the Finance Control and Group Financial Controller functions within the accounting organization.
Configuration emphasized core Record to Report and Procure to Pay workflows, including month end close orchestration, intercompany reconciliations, job costing and transfer pricing postings. Account reconciliation systems were implemented and balance sheet reconciliation processes were enforced to support timely period end closing activities. The Oracle NetSuite ERP instance was configured to compile group consolidated financial statements and manage statutory and consolidation ledgers.
Operational coverage focused on finance and accounting teams responsible for country period end processes, on time invoice processing, and quality monitoring of entity closes, while coordinating with external auditors and tax authorities. The system supported enforcement of accounting policies and controls, and facilitated mentoring and upskilling of finance staff to embed standard procedures. Deployment followed the cloud SaaS model typical for ERP Financial applications, enabling centralized control of the chart of accounts and intercompany rules.
Governance workstreams included establishing a month end calendar, standardizing P2P and R2R procedures, and instituting monthly balance sheet reconciliations and review cycles. The Senior Specialist Finance Control role used the platform to support GAAP compliant reporting and the preparation of consolidated financial statements.
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Expense Management | ERP Financial Management |
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2017 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docebo | Legacy | Docebo LMS | Learning and Development | HCM | n/a | 2023 | 2023 |
In 2023 Backbase implemented Docebo LMS on its website as the company’s primary Learning and Development platform. Docebo LMS is positioned to centralize course delivery and content management for Backbase, providing a web‑accessible learning front end embedded in the corporate site for both hosted content and structured learning programs.
The deployment emphasizes standard learning management modules, including a course catalog, learning plans and pathways, content authoring and distribution, assessment and quiz capabilities, user enrollment workflows, and reporting and analytics. The Docebo LMS instance is configured with centralized administration and role based access controls to enforce content governance and lifecycle workflows, and it is delivered through the Backbase website to support both internal L&D and external customer education use cases.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Egencia LLC | Legacy | Egencia | Travel Management | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Backbase implemented Egencia as its corporate travel booking platform, applying Egencia to support Travel Management across the organization. The deployment positioned Egencia as the primary travel storefront for employee bookings, itinerary management, and traveler self-service within Backbase.
Operational signals in the finance organization show Egencia was administered alongside the finance systems, with a Finance System Officer delivering training to new joiners on Egencia and handling day-to-day travel support. Functional capabilities in use aligned with Travel Management workflows, including booking coordination, itinerary and traveler support, and front-line assistance for travel expense claims.
Egencia operated in operational adjacency with NetSuite and Expensify in Backbases finance and accounting stack, while Jira Service Desk was used to manage system tickets and user support requests related to travel tools. The implementation impacted Finance and Accounts Payable processes, with the finance team responsible for travel expense checking, month-end tasks, and user onboarding for travel tools.
Governance and operationalization relied on centralized helpdesk workflows and hands-on training, with the finance function owning policy and process execution for travel and expense handling. Egencia was therefore embedded as a Travel Management application managed through finance-led support and training rather than as an isolated consumer tool.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2019 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2022 | 2022 |
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API Management | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Backbase
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Backbase Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Backbase IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Backbase digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Backbase Technographics
Backbase is a Professional Services organization based in Netherlands,
with around 2600 employees and annual revenues of $365.0 million.
Backbase operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Docebo LMS and Egencia,
covering areas like ERP Financial, Learning and Development and Travel Management.
Backbase has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Docebo and Egencia LLC.
Backbase recently adopted applications including
Docebo LMS in 2023, Quantcast Measure in 2022 and Jenkins in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Backbase’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Backbase’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Backbase technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.