Backstop Solutions
Willis Tower 233 South Wacker Drive Suite 5200,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 312-277-7700
Banking and Financial Services
Backstop Solutions Technographics
Backstop Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Backstop Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Backstop Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Backstop Solutions has purchased the following applications: Oracle Netsuite OpenAir for Professional Services Automation in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Backstop Solutions is running and its propensity to invest more and deepen its relationship with Oracle , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Backstop Solutions revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Backstop Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Backstop Solutions Tech Stack and Enterprise Applications
Backstop Solutions ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Backstop Solutions implemented Oracle Netsuite OpenAir as its Professional Services Automation platform to standardize project delivery and financial workflows. The deployment established a cloud-based SaaS architecture using Oracle Netsuite OpenAir with centralized configuration and role-based access to support project-centric operations across its professional services and finance teams.
The implementation focused on core Professional Services Automation capabilities, including project and resource management, time and expense capture, project accounting, billing orchestration, and utilization tracking, configured to reflect professional services workflows. Oracle Netsuite OpenAir was instrumented for configurable timesheet and approval flows, resource allocation planning, and project financial controls consistent with PSA functional patterns.
Operational scope covered project management, service delivery, and finance functions, with governance changes to enforce standardized time entry, billing schedules, and project cost tracking. Rollout was organized to align delivery teams and finance processes, with governance around role-based approvals and consolidated project financial reporting.
The deployment positioned Oracle Netsuite OpenAir as the central system for project financials, time capture, resource scheduling, and billing workflows, aligning Backstop Solutions business functions with Professional Services Automation capabilities.
|
Backstop Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Backstop Solutions implemented Ruby Live Chat on its public website as a customer engagement channel. The deployment uses a browser-embedded Ruby Live Chat widget to enable real-time messaging between site visitors and staffed agents, supporting client-facing communications for the banking and financial services firm.
Ruby Live Chat, categorized under Chatbots and Conversational AI, was configured to operate as a front-line web chat layer integrated with agent consoles and routing workflows. Standard Chatbots and Conversational AI capabilities such as presence-based routing, canned responses, and chat transcript capture were applied to standardize lead qualification and client support interactions, with the operational scope focused on the corporate website and client engagement touchpoints.
|
Backstop Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Backstop Solutions deployed Microsoft 365 to establish cloud-hosted Collaboration and productivity capabilities across the organization. Microsoft 365 is observable on the company website, indicating vendor presence in public-facing technology metadata and supporting both internal and client-facing communications.
The implementation centers on Collaboration capabilities common to Microsoft 365, including enterprise email and calendaring, team communication, and centralized document management and file sharing. Microsoft 365 was configured to deliver core productivity tools and collaborative workspaces that support day-to-day workflows for a 150-employee financial services firm.
Operational coverage is enterprise-wide within Backstop Solutions in the United States, focused on business functions such as product, sales, client support, and corporate operations for document workflows and communications. The cloud-hosted deployment implies tenant-level administration and centralized user provisioning that underpin access to email, shared libraries, and team collaboration spaces.
Governance controls are oriented around centralized administration, role-based access controls, and standard user lifecycle processes to manage accounts and collaboration permissions. The descriptive signal from the public website, combined with the Microsoft 365 deployment, positions Backstop Solutions Microsoft 365 Collaboration as the primary platform for employee productivity and client interaction workflows.
|
Backstop Solutions Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Backstop Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2020 | 2020 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
CRM | CRM |
|
2017 | 2017 |
|
|
|
|
|
CRM | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Backstop Solutions TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Backstop Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
iPaaS (Integration Platform as a Service) | PaaS |
|
2022 | 2022 |
|
Backstop Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Backstop Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CEO | CXO | Finance | |
|
|
|
Vice President, Technology | VP | IT | |
|
|
|
Senior Vice President, Human Resources | VP | HR | |
|
|
|
CFO | CXO | Finance | |
|
Apps Being Evaluated by Backstop Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Backstop Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Backstop Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Backstop Solutions Technographics
Backstop Solutions is a Banking and Financial Services organization based in United States,
with around 150 employees and annual revenues of $19.0 million.
Backstop Solutions operates a diverse technology stack with applications such as
Oracle Netsuite OpenAir, Ruby Live Chat and Microsoft 365,
covering areas like Professional Services Automation, Chatbots and Conversational AI and Collaboration.
Backstop Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Ruby and Microsoft.
Backstop Solutions recently adopted applications including
6sense Account Engagement Platform in 2022, Workato iPaaS in 2022 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Backstop Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Backstop Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Backstop Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.