Baker & Taylor
2550 W Tyvola Rd #300,
Charlotte, 28217, NC,
United States
Charlotte, 28217, NC,
United States
1 704-998-3100
Distribution
Baker & Taylor Technographics
Baker & Taylor Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Baker & Taylor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Baker & Taylor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Baker & Taylor has purchased the following applications: FIS GETPAID for AR Automation in 2004, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2005, ResNexus Booking for Reservation and Booking Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Baker & Taylor is running and its propensity to invest more and deepen its relationship with FIS Global , Sage , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Baker & Taylor revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baker & Taylor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Baker & Taylor Tech Stack and Enterprise Applications
Baker & Taylor ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2004 | 2004 |
In 2004, Baker & Taylor implemented FIS GETPAID to centralize accounts receivable automation across billing, cash application, and collections, aligning the deployment with its AR Automation objectives. The implementation targeted corporate finance and accounts receivable operations within the distribution company and established FIS GETPAID as the core AR Automation platform supporting invoice presentment, payment processing, and collections workflow orchestration.
Configuration work focused on cash application automation, including a developed upload feature within the cash application program and automation of lockbox batch header data, alongside other back-end payment application automations. The accounts receivable team also led an invoice consolidation project to reduce invoice volume and automate billing, and collaborated with IT to build foreign currency acceptance functionality and to standardize credit card acceptance and related procedures.
Integrations and adjacent systems were formalized as part of the rollout, with FIS GETPAID operating alongside AR Collections workflow tools, Cforia MC2 for credit decisioning, an online credit application integrated using DocuSign, and Billtrust as a customer-facing portal for online bill presentment and payment. Operational coverage included multi-state finance activities, and the AR stack was instrumented to support cash application, collections, billing automation, and customer payment self-service.
Governance and process changes were driven through partnerships between AR and IT, with iterative technological implementations to improve productivity and controls. Outcomes reported include headcount reduction in cash application from 20 to 4 FTEs, an estimated 0.5 FTE reduction from invoice consolidation efforts, and a managed multi-state unclaimed property audit that reduced estimated liability from $28M to $1.2M. Baker & Taylor combined the FIS GETPAID deployment with standardized card acceptance procedures to increase efficiency and reduce operational risk.
|
|
|
|
|
ERP Financial | ERP |
|
2006 | 2006 |
|
|
|
|
|
Expense Management | ERP |
|
2005 | 2005 |
|
Baker & Taylor HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2005 | 2005 |
In 2005, Baker & Taylor implemented UKG Workforce Central (ex Kronos Workforce Central) to track daily attendance across its distribution operations in the United States. The UKG Workforce Central deployment served as a Workforce Management solution capturing daily time and attendance for an employee base of roughly 4,000, using the Kronos software system for time capture and attendance monitoring.
UKG Workforce Central (ex Kronos Workforce Central) was configured to support core Workforce Management capabilities including daily timekeeping, punch and exception handling, rule-based attendance tracking, timecard editing and supervisory approvals. The implementation emphasized operational controls such as shift rule configuration, attendance policy enforcement, and timecard validation workflows to support HR and operations teams in the distribution business function. Governance centered on formalized approval paths and timekeeping procedures to standardize daily attendance capture and ensure consistent application of workforce rules across sites.
|
Baker & Taylor ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResNexus | Legacy | ResNexus Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Baker & Taylor implemented ResNexus Booking on its public website to provide online reservation capabilities. ResNexus Booking is used as a Reservation and Booking Management application to surface a public booking engine and reservation forms directly through the corporate web channel, linking customer self-service booking with internal operations.
The deployment centers on an embedded booking engine and administrative console, with category-aligned capabilities including availability and calendar management, reservation workflow configuration, customer notification workflows, and reporting for reservation operations. Operational ownership is aligned to digital operations and customer service functions, with configuration and ongoing governance focused on reservation rules, booking policies, and administrative access controls. The implementation emphasizes a website-integrated booking layer that connects front-end reservation flows to back-office reservation administration, using the ResNexus Booking application as the central Reservation and Booking Management component.
|
Baker & Taylor Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
Baker & Taylor CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Baker & Taylor TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
Baker & Taylor PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2011 | 2011 |
|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Baker & Taylor IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Baker & Taylor CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2015 | 2015 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Baker & Taylor
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Executive Vice President, Chief Information Officer | CXO | IT | |
|
|
|
Director, Financial Planning & Analysis | Director | Finance | |
|
|
|
Senior Vice President of Operations | VP | Operations | |
|
|
|
Senior Vice President - Finance | VP | Finance | |
|
|
|
AP Manager | Manager | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Director of Credit/AR | Director | Finance | |
|
|
|
Senior Vice President - Finance | VP | Finance | |
|
|
|
Account Manager/Category Manager | Manager | Sales | |
|
|
|
Assistant Controller | Director | Finance | |
|
|
|
Senior Vice President - Controller | VP | Finance | |
|
|
|
Accounts Payable Clerk | Manager | Finance | |
|
|
|
AP/ AR Team Leader | Manager | Finance | |
|
|
|
Human Resources Business Partner | Manager | HR | |
|
|
|
Senior Vice President - Finance | VP | Finance | |
|
|
|
VP Information Technology Business Solutions | VP | IT | |
|
|
|
Senior Vice President of Operations | VP | Operations | |
|
|
|
HR Business Partner | Manager | HR | |
|
|
|
HR Manager | Manager | HR | |
|
|
|
Director of Credit/AR | Director | Finance | |
|
|
|
Assistant Controller | Director | Finance | |
|
|
|
Account Manager/Category Manager | Manager | Sales | |
|
Apps Being Evaluated by Baker & Taylor Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Baker & Taylor IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Baker & Taylor digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Baker & Taylor Technographics
Baker & Taylor is a Distribution organization based in United States,
with around 4000 employees and annual revenues of $1.60 billion.
Baker & Taylor operates a diverse technology stack with applications such as
FIS GETPAID, UKG Workforce Central (ex Kronos Workforce Central) and ResNexus Booking,
covering areas like AR Automation, Workforce Management and Reservation and Booking Management.
Baker & Taylor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, UKG and ResNexus.
Baker & Taylor recently adopted applications including
ResNexus Booking in 2022, Zoom in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Baker & Taylor’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Baker & Taylor’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Baker & Taylor technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.