Baltimore, 21202, MD,
United States
Baltimore City Fire Department Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Baltimore City Fire Department and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Baltimore City Fire Department employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Baltimore City Fire Department has purchased the following applications: UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Baltimore City Fire Department is running and its propensity to invest more and deepen its relationship with UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Baltimore City Fire Department revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baltimore City Fire Department intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management | HCM | n/a | 2018 | 2019 | In 2018, Baltimore City Fire Department implemented UKG Workforce Central TeleStaff ex Kronos TeleStaff. The deployment is categorized as Workforce Management and was provisioned to centralize staffing, scheduling, and timekeeping capabilities for the department. The implementation used the Workforce Timekeeper Bundle, which includes Workforce Timekeeper, Workforce Manager 1:10 Ratio, Workforce Employee, Workforce Integration Manager, Workforce Mobile Employee, and Workforce Mobile Manager. Configuration focused on standard TeleStaff scheduling and shift bid workflows, time capture and exception handling, manager approval queues, and employee self service via mobile, consistent with Workforce Management functional patterns. As the system is a Cloud based application all system maintenance, patches and upgrades will be handled by the vendor Kronos, and the purchase documentation specifies several support options available through Kronos. The included Workforce Integration Manager component is intended to orchestrate data flows between TeleStaff and the citys HR and payroll data sources, supporting automated transfers of hours and staffing rosters. Operational governance was structured to leverage trained administrators in the City of Baltimore Police department who will be capable of making configuration changes as needed, with vendor support tiers available for escalations. The implementation scope is focused on Baltimore City Fire Department operational coverage and aligns application configuration, administrator governance, and vendor managed cloud maintenance under the Workforce Management configuration. |
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