Santiago, 7550000,
Chile
Banco Bci Technographics
Banco Bci Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banco Bci and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10560 Banco Bci employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banco Bci has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, PAFnow Process Mining for Process Mining in 2019, Elastic Email API for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banco Bci is running and its propensity to invest more and deepen its relationship with Zendesk , Process Analytics Factory , Elastic Email or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banco Bci revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banco Bci intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banco Bci Tech Stack and Enterprise Applications
Banco Bci AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Banco Bci deployed Zendesk Chat on its website. Zendesk Chat is implemented as a web embedded customer messaging layer within the Chatbots and Conversational AI category, and it provides real time visitor engagement and automated conversational workflows for online banking traffic. Banco Bci uses Zendesk Chat within the Chatbots and Conversational AI category to support customer service and digital channel engagement across its public web properties.
The implementation is a cloud hosted Zendesk Chat widget embedded in the bank website, linking browser sessions to the vendor platform and capturing conversation history for agent handling. Functional capabilities in use include live chat, automated triggers and canned responses, basic routing to support teams, and session transcripts for service continuity. Operational ownership is positioned with digital channels and contact center teams, reflecting a focused scope on customer support workflows and online engagement governance.
|
Banco Bci Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Process Analytics Factory | Legacy | PAFnow Process Mining | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Banco Bci implemented PAFnow Process Mining as a Process Mining solution to instrument and analyze transactional event data across the bank. PAFnow Process Mining was deployed to provide event log ingestion, process discovery, conformance analysis and performance analytics, integrated with the bank’s existing Microsoft Power BI environment.
The deployment architecture leveraged PAFnow’s installation free connectivity for Power BI users, using Power BI as the visualization and dashboard layer while PAFnow handled event log transformation and process mining computations. Functional capabilities implemented included automated process visualization, throughput and bottleneck analysis and conformance reporting, aligning with standard Process Mining workflows.
Operational coverage targeted end to end banking processes, enabling analytics teams and business process owners to explore process variants and exceptions via embedded Power BI reports. Governance and rollout emphasized embedding process monitoring into existing BI workflows and analytics governance, enabling the bank to operationalize continuous process transparency without requiring separate infrastructure changes.
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Banco Bci PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Elastic Email | Legacy | Elastic Email API | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, Banco Bci implemented Elastic Email API to support Transactional Email on its website. The Elastic Email API is embedded into the bank's web application to programmatically send customer facing notifications triggered by site events.
Deployment concentrates on API driven SMTP and HTTP send workflows and leverages Elastic Email API features for templating, personalization, and delivery orchestration consistent with Transactional Email practices. Integration scope is limited to the public website, where server side components issue API calls for confirmations, password resets and form submission acknowledgements, and governance is enforced through application level configuration and template control.
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IT Decision Makers and Key Stakeholders at Banco Bci
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Banco Bci Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-22 | Banco Bci | Evaluated | Writesonic | Writesonic Botsonic | Chatbots and Conversational AI | AI-Powered Application |