Sao Paulo, 01418-100,
Brazil
Banco Sofisa Technographics
Banco Sofisa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banco Sofisa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Banco Sofisa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banco Sofisa has purchased the following applications: Hi Platform Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017, WooCommerce for eCommerce in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banco Sofisa is running and its propensity to invest more and deepen its relationship with Hi Platform , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banco Sofisa revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banco Sofisa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banco Sofisa Tech Stack and Enterprise Applications
Banco Sofisa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hi Platform | Legacy | Hi Platform Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Banco Sofisa deployed Hi Platform Chat on its public website. Banco Sofisa implemented Hi Platform Chat, a Chatbots and Conversational AI application, to provide on-site conversational engagement and to support customer service and digital channel workflows.
The implementation emphasized a web chat widget and conversational flow orchestration consistent with Chatbots and Conversational AI capabilities, including intent classification, scripted FAQ flows, agent handoff rules, and operational dashboards for conversation monitoring. Configuration work focused on designing flows for common retail banking queries, managing session state for multi-turn dialogs, and exposing reporting to digital operations for ongoing tuning.
Deployment scope was limited to the corporate website as the primary digital channel, targeting customer service and online support functions. Governance responsibilities were assigned to customer service and digital teams, with iterative content updates and monitoring processes to maintain response accuracy and regulatory alignment.
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Banco Sofisa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Banco Sofisa eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2019 | 2019 |
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Banco Sofisa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Customer Support | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
|
2019 | 2019 |
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Banco Sofisa ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
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Banco Sofisa TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2023 | 2023 |
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Banco Sofisa PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Banco Sofisa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Banco Sofisa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Banco Sofisa Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||