Bandwidth
900 Main Campus Dr Ste 100,
Raleigh, 27606-5177, NC,
United States
Raleigh, 27606-5177, NC,
United States
1 800-808-5150
Professional Services
Bandwidth Technographics
Bandwidth Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bandwidth and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Bandwidth employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bandwidth has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Greenhouse ATS for Applicant Tracking System in 2013, Drift AI Chatbot for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bandwidth is running and its propensity to invest more and deepen its relationship with Oracle , Greenhouse , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bandwidth revenues, which have grown to $753.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bandwidth intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bandwidth Tech Stack and Enterprise Applications
Bandwidth ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, Bandwidth.com implemented Oracle NetSuite ERP as its ERP Financial system to centralize billing and finance functions. The deployment targeted billing operations, finance, and customer support workflows, with telephone and Zendesk channels used to manage complex billing inquiries within established SLAs.
Oracle NetSuite ERP was configured to support contract and invoice validation workflows, including invoice generation and month start charge processing for the billing cycle. Functional workflows included contract analysis against invoice data in NetSuite, monthly charge processing at the beginning of each billing cycle, reconciliation of month to month billing cycle metrics, and analysis of telecommunications and network service data to validate billable events.
The implementation integrated operational touchpoints with Zendesk and telephone-based customer interactions to manage disputes and SLAs, and established a liaison model between Billing Operations and Billing Development. Bandwidth.com staff provided functional and operational billing requirements for new business initiatives and reviewed architectural solutions to ensure billing requirements were captured and fed to Solutions Architects.
Testing and governance were organized around structured UAT and defect management processes, where teams formulated UAT use cases and test scenarios based on business requirements and technical solutions. Teams identified and created required data sets for UAT, executed test scenarios, logged bugs in a triage process, and worked with development teams on resolution, maintaining close operational alignment between Billing Operations and Billing Development.
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Bandwidth HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Bandwidth.com implemented Greenhouse ATS as its Applicant Tracking System on the company careers site. Greenhouse ATS was deployed to centralize job postings and candidate intake, establishing a single-source recruiting workflow for Bandwidth.coms talent acquisition function.
The implementation configured core Applicant Tracking System capabilities including job requisition publishing to the careers page, candidate pipeline management, interview orchestration, offer management, and structured scorecards to standardize evaluation. Greenhouse ATS was set up with role-based access and recruiter and hiring manager workflows to enforce consistent hiring stages and approvals, aligning recruiting operations across internal hiring teams and departments.
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Bandwidth AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Bandwidth.com deployed Drift AI Chatbot on its public website. The Drift AI Chatbot, classified as Chatbots and Conversational AI, provides an on site conversational interface for visitor engagement, automated lead capture, and preliminary qualification workflows.
Deployment centers on a web chat widget with centralized administration for conversation playbooks, response templates, and routing rules, supporting marketing, sales, and customer success operations. Governance emphasizes conversational playbook versioning and escalation paths to human agents, enabling standardized handoffs and consistent customer interactions across digital channels.
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Bandwidth Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Bandwidth Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Bandwidth CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing, Sales Engagement | CRM |
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2016 | 2016 |
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Caller ID | CRM |
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2020 | 2020 |
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CRM | CRM |
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2011 | 2011 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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Bandwidth ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Database Performance Monitoring | ITSM |
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2022 | 2022 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Bandwidth TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Bandwidth PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Master Data Management | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Bandwidth IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2019 | 2019 |
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Bandwidth CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bandwidth
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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President | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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Chief Operating Officer | CXO | Finance | |
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CMO | CXO | Finance | |
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Co-Founder and CEO | CXO | Finance | |
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Accounts Receivable Specialist | Manager | Finance | |
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Director, FP&A | Director | Finance | |
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Director, Global Service Experience | Director | Finance | |
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Manager, Customer Experience | Manager | Customer Service | |
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Chief Customer Officer | CXO | Customer Service | |
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Key Customer Success Manager | Manager | Customer Service | |
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Vice President Global Customer Success | VP | Customer Service | |
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Customer Experience Program Manager | Manager | Customer Service | |
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SVP, GM Customer Experience | VP | Customer Service | |
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Director, IT Infrastructure | Director | IT | |
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CIO | CXO | IT | |
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CTO | CXO | IT | |
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VP, Systems & Data Services Infrastructure | VP | IT | |
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Director of Engineering, Voice Platform | Director | IT | |
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Software Engineering Director | Director | IT | |
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Director of Engineering | Director | IT | |
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Apps Being Evaluated by Bandwidth Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bandwidth IT executives and key decision makers. This section highlights Bandwidth's latest recorded technology evaluations, including Teleperformance Call Center Service for Professional Services on 2024-12-30 and Kyriba Treasury for Treasury Management on 2024-12-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bandwidth digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-30 | Bandwidth | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
| 2024-12-18 | Bandwidth | Evaluated | Kyriba | Kyriba Treasury | Treasury Management | TRM |
FAQ - APPS RUN THE WORLD Bandwidth Technographics
Bandwidth is a Professional Services organization based in United States,
with around 1100 employees and annual revenues of $753.0 million.
Bandwidth operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Greenhouse ATS and Drift AI Chatbot,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Bandwidth has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and Drift.
Bandwidth recently adopted applications including
CTERA Edge Filer in 2024, CTERA Insight in 2022 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bandwidth’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bandwidth’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bandwidth technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.