Warszawa, x,
Poland
Bank BGŻ BNP Paribas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank BGŻ BNP Paribas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7590 Bank BGŻ BNP Paribas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank BGŻ BNP Paribas has purchased the following applications: eGain Solve for Customer Engagement in 2016, OneSumX for Risk Management in 2016, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank BGŻ BNP Paribas is running and its propensity to invest more and deepen its relationship with eGain Corporation , Contentsquare , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank BGŻ BNP Paribas revenues, which have grown to $2.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank BGŻ BNP Paribas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eGain Corporation | Legacy | eGain Solve | Customer Engagement | CRM | n/a | 2016 | 2016 |
In 2016, Bank BGŻ BNP Paribas deployed eGain Solve on its website as a Customer Engagement application to support web channel customer service and digital customer interactions. The implementation targeted the bank's public website, enabling both guided self-service and assisted support entry points for retail and corporate customers.
The eGain Solve deployment leveraged Customer Engagement capabilities common to the category, emphasizing web-based conversational interfaces, centralized knowledge management to ensure consistent responses, case creation and routing workflows for web-originated inquiries, and automation of repetitive question handling. Configuration work focused on knowledge authoring, contextual response templates, session routing rules, and web engagement orchestration to align online interactions with agent workflows.
Operational coverage was limited to the bank website and online customer-facing channels, with ownership situated within digital channels and customer service functions. Governance activities centered on knowledge content lifecycle, template and workflow change control, and phased feature rollouts for web engagement components, supported by monitoring of interaction logs and engagement metrics provided by the eGain Solve implementation.
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wolters Kluwer | Legacy | OneSumX | Risk Management | TRM | n/a | 2016 | 2016 |
In 2016 Bank BGŻ BNP Paribas implemented Wolters Kluwer OneSumX as part of its Risk Management program. The announcement positioned OneSumX as the bank's selected platform for core balance sheet and liquidity oversight, with the full product name OneSumX used across project governance and procurement documentation.
The implementation scope centers on Asset and Liability Management ALM, liquidity risk management, and funds transfer pricing FTP. OneSumX is being configured to support ALM modelling and reporting, liquidity gap analysis and stress testing workflows, and FTP charge allocation and governance functionality, aligning product configuration with standard risk management functional processes.
Operational ownership sits with treasury and enterprise risk teams, with deployment activity described as in process and focused on centralizing ALM and liquidity controls. The rollout targets institutional banking balance sheet management and treasury operations in Poland, and the platform will be used to generate consistent risk metrics and FTP outputs for finance and risk functions.
Governance workstreams emphasize policy driven calculation rules and role based access to OneSumX, and project activities include configuration of calculation engines, report templates, and approval workflows. The engagement reflects a category aligned implementation of Risk Management software to consolidate ALM, liquidity risk and FTP capabilities into a single operational platform.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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