Basel, 4052,
Switzerland
Bank Cler Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Cler and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Bank Cler employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Cler has purchased the following applications: Abacus Umantis Applicant Management for Applicant Tracking System in 2018, CREALOGIX Conversational AI for Chatbots and Conversational AI in 2013, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Cler is running and its propensity to invest more and deepen its relationship with Abacus Research , CREALOGIX , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Cler revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Cler intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Abacus Research | Legacy | Abacus Umantis Applicant Management | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CREALOGIX | Legacy | CREALOGIX Conversational AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Bank Cler implemented CREALOGIX Conversational AI as an extension of its CREALOGIX CLX mobile and e-banking stack, positioning the solution within the Chatbots and Conversational AI category for customer-facing digital channels in Switzerland. The deployment aligned the CREALOGIX Conversational AI module with existing mobile payment scanning and in-app customer interaction capabilities provided by CREALOGIX CLX.
The implementation emphasized core conversational capabilities typical of the category, including natural language understanding, intent detection, dialogue management, session handling, and scripted fallback flows. CREALOGIX Conversational AI was configured to surface contextual account and payment information inside the CLX mobile/e-banking user experience, enabling automated responses for common inquiries and guided payment flows.
Operational integration focused on embedding the conversational agent into mobile and web channels of the bank, linking chat interactions to customer service workflows and CRM touchpoints managed by the bank. The cover for operations centered on retail customer service and front-office digital channels across Switzerland, leveraging the CREALOGIX digital banking stack to maintain message context and transactional continuity.
Governance and rollout were organized around digital channels and operations teams, with ongoing model training, content management, and conversational script governance to maintain compliance with Swiss banking controls. The CREALOGIX Conversational AI implementation complemented existing in-app interaction patterns while maintaining operational oversight through centralized configuration and intent lifecycle processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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