Baku, 1069,
Azerbaijan
Bank Of Baku Technographics
Bank Of Baku Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Of Baku and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Bank Of Baku employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Of Baku has purchased the following applications: Slack Connect for Collaboration in 2022, Whelp for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Of Baku is running and its propensity to invest more and deepen its relationship with Salesforce , Whelp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Of Baku revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Of Baku intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank Of Baku Tech Stack and Enterprise Applications
Bank Of Baku Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Bank Of Baku deployed Slack Connect as part of its Collaboration tooling to introduce real time team communication and external partner channels. The deployment is positioned within a 1500 employee banking and financial services environment and includes a visible Slack presence embedded on the public website, indicating both internal and external communication use cases.
The implementation of Slack Connect includes workspace configuration, channel provisioning, and Connect enabled channels for cross organization messaging. Slack Connect was configured to support core collaboration workflows such as real time messaging, file sharing, and channel based group coordination, aligned with typical Collaboration category capabilities.
Operational coverage spans internal corporate teams and client facing groups, with the Slack presence on the website surfacing direct engagement for external stakeholders. The deployment architecture centers on a centralized Slack workspace model with Connect channels used to orchestrate partner and customer threads while preserving separate internal channels for business functions.
Governance focused on workspace administration, channel lifecycle policies, access controls, and onboarding processes to align Collaboration usage with banking compliance expectations. Slack Connect is documented as the application supporting both internal collaboration and external communications, connecting Bank Of Baku Collaboration needs to customer and partner engagement workflows.
|
Bank Of Baku CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Whelp | Legacy | Whelp | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Bank Of Baku deployed Whelp on its corporate website as a Customer Support application to instrument web based customer engagement across its Azerbaijan online channels. The implementation places Whelp as the primary web channel for inbound customer inquiries, enabling live chat interactions directly from bank web pages and supporting digital customer service for retail and business banking users.
Configuration work centered on embedding the Whelp chat widget and provisioning agent consoles, ticketing workflows, and knowledge base access for front line staff. Bank Of Baku configured automated routing rules and chat session handoff to internal support queues, and implemented transcript capture and tagging to align web conversations with existing support workflows. The implementation used standard Customer Support functional terminology such as live chat, ticket management, automated routing, agent dashboard, and knowledge management.
Operational ownership sits with the bank customer support and digital channels teams, with rollout scoped to the corporate website and online banking entry points. Governance focused on defining response workflows, escalation rules, and agent usage policies to standardize handling of web initiated inquiries. Whelp is referenced throughout the deployment as the web facing Customer Support layer, providing a centralized channel for web customer interactions without disclosed backend system integrations.
|
IT Decision Makers and Key Stakeholders at Bank Of Baku
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bank Of Baku Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||