AI Buyer Insights:

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

Bank Of Baku
Location
Ataturk avenue 42,
Baku, 1069,
Azerbaijan
Website
https://www.bankofbaku.com/
Phone
994 12 505 0145
Artw industry
Banking and Financial Services
Employee
Revenue

Bank Of Baku Technographics

Bank Of Baku Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Of Baku and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Bank Of Baku employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Bank Of Baku has purchased the following applications: Slack Connect for Collaboration in 2022, Whelp for Customer Support in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Of Baku is running and its propensity to invest more and deepen its relationship with Salesforce , Whelp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Bank Of Baku revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Of Baku intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Bank Of Baku Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Whelp Legacy Whelp Customer Support CRM n/a 2022 2022 In 2022, Bank Of Baku deployed Whelp on its corporate website as a Customer Support application to instrument web based customer engagement across its Azerbaijan online channels. The implementation places Whelp as the primary web channel for inbound customer inquiries, enabling live chat interactions directly from bank web pages and supporting digital customer service for retail and business banking users. Configuration work centered on embedding the Whelp chat widget and provisioning agent consoles, ticketing workflows, and knowledge base access for front line staff. Bank Of Baku configured automated routing rules and chat session handoff to internal support queues, and implemented transcript capture and tagging to align web conversations with existing support workflows. The implementation used standard Customer Support functional terminology such as live chat, ticket management, automated routing, agent dashboard, and knowledge management. Operational ownership sits with the bank customer support and digital channels teams, with rollout scoped to the corporate website and online banking entry points. Governance focused on defining response workflows, escalation rules, and agent usage policies to standardize handling of web initiated inquiries. Whelp is referenced throughout the deployment as the web facing Customer Support layer, providing a centralized channel for web customer interactions without disclosed backend system integrations.
IT Decision Makers and Key Stakeholders at Bank Of Baku
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Bank Of Baku Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bank Of Baku Technographics

Bank Of Baku is a Banking and Financial Services organization based in Azerbaijan, with around 1500 employees and annual revenues of $400.0 million.

Bank Of Baku operates a diverse technology stack with applications such as Slack Connect and Whelp, covering areas like Collaboration and Customer Support.

Bank Of Baku has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce and Whelp.

Bank Of Baku recently adopted applications including Slack Connect in 2022 and Whelp in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bank Of Baku’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bank Of Baku’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bank Of Baku technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.