Bank of Khyber
24 The Mall, Peshawar Cantt,
Peshawar, 25000,
Pakistan
Peshawar, 25000,
Pakistan
92 91 525 3867
Banking and Financial Services
Bank of Khyber Technographics
Bank of Khyber Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Khyber and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1753 Bank of Khyber employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of Khyber has purchased the following applications: Temenos T24 for Core Banking in 2021, Microsoft 365 for Collaboration in 2017, Synergates Pulse for Customer Engagement in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Khyber is running and its propensity to invest more and deepen its relationship with Temenos , Microsoft , Synergates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of Khyber revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Khyber intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank of Khyber Tech Stack and Enterprise Applications
Bank of Khyber ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | Systems Limited | 2021 | 2021 |
In 2021, Bank of Khyber implemented Temenos T24 for Core Banking, going live with Temenos Transact as the next generation core engine and Temenos Infinity for digital banking. The deployment covered Bank of Khyber, a Peshawar based bank serving Khyber Pakhtunkhwa with 175 branches and approximately 1,753 employees.
Temenos T24 was configured to deliver core account and deposit processing, lending workflows, payment processing, customer master and digital channel orchestration, aligned with Core Banking functional patterns. Financial Crime Mitigation and Analytics modules were deployed alongside Temenos Transact and Temenos Infinity to provide compliance and transaction monitoring capabilities.
Operational scope included branch operations and retail and corporate banking services across the bank's 175 branch network in Khyber Pakhtunkhwa, with the Temenos Infinity platform addressing digital channel delivery. The implementation embedded Financial Crime Mitigation and analytics capabilities into the core and digital platforms to support transaction monitoring and regulatory controls.
The implementation was carried out by Temenos' Middle East implementation partner in Pakistan, National Data Consultant NdcTech, and Systems Limited is listed as an SI/VAR for the engagement. The program was announced on January 14, 2021 and reported a successful go live for core banking, digital banking, financial crime, and analytics capabilities.
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Digital Banking | ERP Services and Operations |
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2021 | 2021 |
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Bank of Khyber Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Bank of Khyber deployed Microsoft 365 for Collaboration. The deployment is surfaced on the bank’s public website and represents a cloud-hosted SaaS tenancy used to provide core collaboration capabilities to staff.
The Microsoft 365 implementation centers on Collaboration functions typical for the category, including cloud email, document management, and team communication, and is configured to support coordinated workflows across corporate functions and branch operations. Architecture follows a tenant-based SaaS model with centralized provisioning, user and group management, and policy controls for content lifecycle and access governance. The Bank of Khyber Microsoft 365 Collaboration deployment is positioned to standardize internal communications and document collaboration through cloud productivity tooling.
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Collaboration | Collaboration |
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2022 | 2022 |
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Bank of Khyber CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synergates | Legacy | Synergates Pulse | Customer Engagement | CRM | n/a | 2023 | 2023 |
In 2023 Bank of Khyber deployed Synergates Pulse as a Customer Engagement solution to centralize customer history and establish a 360° contact center and CRM capability across its Pakistan operations. The deployment emphasized centralized interaction records, automated routing, and accelerated case resolution to support omni-channel customer servicing.
Synergates Pulse was configured as a unified contact-center platform with embedded CRM modules, including customer 360 profiles, automated routing rules, and case management workflows. Configuration work focused on queue orchestration, routing based on customer history and priority, and scripted resolution workflows to improve frontline efficiency. The implementation leveraged the application’s omni-channel features to bring interaction context into agent desktops and CRM records.
The rollout targeted contact-center and CRM process areas, impacting contact-center agents, customer service supervisors, and CRM users across Bank of Khyber’s service operations in Pakistan. Operational scope centered on consolidating customer interaction history and standardizing routing and ownership of customer cases within Synergates Pulse to provide a single source of truth for customer engagement.
Governance changes included centralized routing policies and revised case ownership procedures to streamline escalation and resolution handoffs. Synergates reports improved customer satisfaction and scalable omni-channel engagement following the rollout, and the deployment was explicitly positioned to speed resolution times in frontline customer service operations.
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Bank of Khyber TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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Bank of Khyber IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Bank of Khyber
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bank of Khyber Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank of Khyber IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank of Khyber digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Bank of Khyber Technographics
Bank of Khyber is a Banking and Financial Services organization based in Pakistan,
with around 1753 employees and annual revenues of $35.0 million.
Bank of Khyber operates a diverse technology stack with applications such as
Temenos T24, Microsoft 365 and Synergates Pulse,
covering areas like Core Banking, Collaboration and Customer Engagement.
Bank of Khyber has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Microsoft and Synergates.
Bank of Khyber recently adopted applications including
Synergates Pulse in 2023, Synergates Raabta in 2022 and Temenos T24 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank of Khyber’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank of Khyber’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank of Khyber technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.