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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

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Bank of Khyber
Location
24 The Mall, Peshawar Cantt,
Peshawar, 25000,
Pakistan
Website
https://www.bok.com.pk/
Phone
92 91 525 3867
Artw industry
Banking and Financial Services
Employee
Revenue

Bank of Khyber Technographics

Bank of Khyber Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Khyber and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1753 Bank of Khyber employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Bank of Khyber has purchased the following applications: Temenos T24 for Core Banking in 2021, Microsoft 365 for Collaboration in 2017, Synergates Pulse for Customer Engagement in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Khyber is running and its propensity to invest more and deepen its relationship with Temenos , Microsoft , Synergates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Bank of Khyber revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Khyber intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Bank of Khyber Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Temenos Legacy Temenos T24 Core Banking ERP Services and Operations Systems Limited 2021 2021
Digital Banking ERP Services and Operations 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Synergates Legacy Synergates Pulse Customer Engagement CRM n/a 2023 2023
In 2023 Bank of Khyber deployed Synergates Pulse as a Customer Engagement solution to centralize customer history and establish a 360° contact center and CRM capability across its Pakistan operations. The deployment emphasized centralized interaction records, automated routing, and accelerated case resolution to support omni-channel customer servicing. Synergates Pulse was configured as a unified contact-center platform with embedded CRM modules, including customer 360 profiles, automated routing rules, and case management workflows. Configuration work focused on queue orchestration, routing based on customer history and priority, and scripted resolution workflows to improve frontline efficiency. The implementation leveraged the application’s omni-channel features to bring interaction context into agent desktops and CRM records. The rollout targeted contact-center and CRM process areas, impacting contact-center agents, customer service supervisors, and CRM users across Bank of Khyber’s service operations in Pakistan. Operational scope centered on consolidating customer interaction history and standardizing routing and ownership of customer cases within Synergates Pulse to provide a single source of truth for customer engagement. Governance changes included centralized routing policies and revised case ownership procedures to streamline escalation and resolution handoffs. Synergates reports improved customer satisfaction and scalable omni-channel engagement following the rollout, and the deployment was explicitly positioned to speed resolution times in frontline customer service operations.
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2012 2012
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Bank of Khyber
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Bank of Khyber Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bank of Khyber Technographics

Bank of Khyber is a Banking and Financial Services organization based in Pakistan, with around 1753 employees and annual revenues of $35.0 million.

Bank of Khyber operates a diverse technology stack with applications such as Temenos T24, Microsoft 365 and Synergates Pulse, covering areas like Core Banking, Collaboration and Customer Engagement.

Bank of Khyber has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Temenos, Microsoft and Synergates.

Bank of Khyber recently adopted applications including Synergates Pulse in 2023, Synergates Raabta in 2022 and Temenos T24 in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bank of Khyber’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bank of Khyber’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bank of Khyber technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.