List of Synergates Pulse Customers
Karachi City, 75230,
Pakistan
Since 2010, our global team of researchers has been studying Synergates Pulse customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Synergates Pulse for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Synergates Pulse for Customer Engagement include: National Bank of Pakistan, a Pakistan based Banking and Financial Services organisation with 15000 employees and revenues of $1.50 billion, JS Bank, a Pakistan based Banking and Financial Services organisation with 4663 employees and revenues of $100.0 million, Bank of Khyber, a Pakistan based Banking and Financial Services organisation with 1753 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Synergates Pulse, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Synergates Pulse customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of Khyber | Banking and Financial Services | 1753 | $35M | Pakistan | Synergates | Synergates Pulse | Customer Engagement | 2023 | n/a |
In 2023 Bank of Khyber deployed Synergates Pulse as a Customer Engagement solution to centralize customer history and establish a 360° contact center and CRM capability across its Pakistan operations. The deployment emphasized centralized interaction records, automated routing, and accelerated case resolution to support omni-channel customer servicing.
Synergates Pulse was configured as a unified contact-center platform with embedded CRM modules, including customer 360 profiles, automated routing rules, and case management workflows. Configuration work focused on queue orchestration, routing based on customer history and priority, and scripted resolution workflows to improve frontline efficiency. The implementation leveraged the application’s omni-channel features to bring interaction context into agent desktops and CRM records.
The rollout targeted contact-center and CRM process areas, impacting contact-center agents, customer service supervisors, and CRM users across Bank of Khyber’s service operations in Pakistan. Operational scope centered on consolidating customer interaction history and standardizing routing and ownership of customer cases within Synergates Pulse to provide a single source of truth for customer engagement.
Governance changes included centralized routing policies and revised case ownership procedures to streamline escalation and resolution handoffs. Synergates reports improved customer satisfaction and scalable omni-channel engagement following the rollout, and the deployment was explicitly positioned to speed resolution times in frontline customer service operations.
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JS Bank | Banking and Financial Services | 4663 | $100M | Pakistan | Synergates | Synergates Pulse | Customer Engagement | 2023 | n/a |
In 2023, JS Bank implemented Synergates Pulse. The deployment positions Synergates Pulse as the bank's Customer Engagement application supporting contact-center and CRM capabilities across Pakistan, with JS Bank listed as a featured customer on the vendor product listing.
Configuration and module use are inferred from the Synergates Pulse product listing, and are likely to include omni-channel contact-center functionality and CRM features. Expected functional components include an integrated agent desktop, interaction routing across voice and digital channels, case management, and unified customer records to support customer engagement workflows. These capabilities align with standard Customer Engagement application workflows for handling inbound and outbound interactions and providing agent assistance.
Operational scope is focused on the bank's customer service and contact center teams in Pakistan, supporting front-line operations and customer relationship management. Governance and rollout would be expected to emphasize workflow standardization, CRM data governance, and staged adoption with agent training and process updates. The implementation situates JS Bank Synergates Pulse Customer Engagement as a vendor-provided platform to operationalize contact-center and CRM business functions.
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National Bank of Pakistan | Banking and Financial Services | 15000 | $1.5B | Pakistan | Synergates | Synergates Pulse | Customer Engagement | 2023 | n/a |
In 2023 National Bank of Pakistan implemented Synergates Pulse as a Customer Engagement application to strengthen contact-center performance and manager reporting across its Pakistan operations. Synergates conducted a gap-analysis and deployed Pulse CRM features targeted at CRM and contact-center process areas to align system capabilities with operational needs.
The deployment of Synergates Pulse included configuration of automated interactions, follow-up tracking workflows, and a unified 360° customer view to consolidate customer context for agents and supervisors. Synergates Pulse was configured to surface manager reporting metrics and to support contact-center case routing, interaction automation, and follow-up lifecycle visibility.
Operational coverage centered on contact center and customer service teams in Pakistan, with the implementation focused on agent-facing CRM workflows and manager dashboards for performance oversight. The scope emphasized standardizing contact-center processes and creating a single customer profile to reduce fragmentation between touch points.
Governance and rollout followed a process driven approach informed by the initial gap-analysis, prioritizing configuration of follow-up tracking and automated interaction rules before broader adoption. Implementation activities concentrated on process standardization, configuration governance, and phased enablement of contact-center teams to ensure consistent manager reporting and CRM operations.
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