Barker and Stonehouse
Haydock Park Road, Teesside Retail Park,
Stockton on Tees, TS17 7BG,
United Kingdom
Stockton on Tees, TS17 7BG,
United Kingdom
44 16 4223-0988
Retail
Barker and Stonehouse Technographics
Barker and Stonehouse Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Barker and Stonehouse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Barker and Stonehouse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Barker and Stonehouse has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2017, Zendesk Chat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Barker and Stonehouse is running and its propensity to invest more and deepen its relationship with Microsoft , Colijn IT , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Barker and Stonehouse revenues, which have grown to $95.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Barker and Stonehouse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Barker and Stonehouse Tech Stack and Enterprise Applications
Barker and Stonehouse ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Barker and Stonehouse implemented Microsoft Dynamics NAV as their ERP Financial system. The deployment established Microsoft Dynamics NAV as the central financial and inventory control platform for the retailer operating in the United Kingdom, aligning accounting and inventory workflows with merchandising and operations.
Microsoft Dynamics NAV was configured to support core ERP Financial modules including general ledger, accounts payable, accounts receivable, inventory control, and product data management workflows, aligning fiscal processes with SKU and catalogue data governance. Ian provided independent advice on the implementation and created training documents focused on use of the new system, especially on product data management and the importance of good data propagating through the business.
The program included structured training and documentation to embed data stewardship practices and to reshape operational workflows across finance, merchandising, purchasing, and store operations. Governance emphasis centered on product data management standards and process accountability, supported by system configuration and role based access to ensure consistent master data handling.
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ERP Financial | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2015 | 2015 |
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Barker and Stonehouse AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Barker and Stonehouse implemented Zendesk Chat as a web-based customer support channel. Zendesk Chat is categorized as Chatbots and Conversational AI and was deployed on the retailer's public website to enable real-time customer engagement for online sales and service inquiries.
The deployment used the Zopim web chat widget embedded in site pages, delivering standard Chatbots and Conversational AI capabilities such as real-time chat sessions, visitor presence and tracking, pre-chat intake forms, canned responses, and chat transcript capture for customer service workflows. Operational scope focused on the retailer's online customer service function within the United Kingdom, and governance centered on agent routing and session ownership to align chat handling with existing customer service processes.
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Barker and Stonehouse Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Barker and Stonehouse deployed Microsoft 365 as their Collaboration platform to consolidate corporate communications and store-facing collaboration across the organization. The implementation covered roughly 400 employees across Barker and Stonehouse United Kingdom retail stores and the corporate office, centralizing mail and document workflows under a single Microsoft 365 tenant.
The Microsoft 365 rollout incorporated core Collaboration capabilities, including Office 365 Mail for corporate email, Exchange Online for mailbox management, SharePoint Online for document libraries and intranet content, OneDrive for Business for user file storage, and Teams for real-time collaboration and meetings. Configuration activity focused on tenant provisioning, mailbox configuration, document library structuring, and collaboration site design to support merchandising, customer service, finance, and store operations.
Barker and Stonehouse’s public website is configured to use Office 365 Mail for inbound contact and notification handling, indicating direct routing of site communications into Microsoft 365 mail services. Identity and access management practices were aligned with Microsoft tenant principles, using Azure Active Directory for centralized user provisioning and role-based administrative controls to govern access across business functions and retail sites.
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Barker and Stonehouse eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Barker and Stonehouse SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2019 | 2019 |
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Real-Time Transportation Visibility | SCM |
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2017 | 2017 |
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Warehouse Management | SCM |
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2017 | 2017 |
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Barker and Stonehouse CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Barker and Stonehouse ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Barker and Stonehouse IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Barker and Stonehouse CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Barker and Stonehouse
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Manager | Manager | IT | |
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General Manager | Manager | Finance | |
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Finacial Director | Director | Finance | |
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Head of Innovation and Technology | Director | IT | |
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Warehouse Manager | Manager | Supply Chain | |
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Apps Being Evaluated by Barker and Stonehouse Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Barker and Stonehouse IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Barker and Stonehouse digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Barker and Stonehouse Technographics
Barker and Stonehouse is a Retail organization based in United Kingdom,
with around 400 employees and annual revenues of $95.0 million.
Barker and Stonehouse operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Barker and Stonehouse has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Zendesk.
Barker and Stonehouse recently adopted applications including
Visa CardinalCommerce in 2021, Adobe Commerce (ex Magento) in 2021 and Oracle BlueKai in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Barker and Stonehouse’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Barker and Stonehouse’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Barker and Stonehouse technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.