Zurich, 8005,
Switzerland
Barry Callebaut Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Barry Callebaut and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13672 Barry Callebaut employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Barry Callebaut has purchased the following applications: FIS GETPAID for AR Automation in 2014, SAP SuccessFactors Employee Central for Core HR in 2016, Sigmoid SocialBot for Chatbots and Conversational AI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Barry Callebaut is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , IFS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Barry Callebaut revenues, which have grown to $8.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Barry Callebaut intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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Expense Management | ERP Financial Management |
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2007 | 2007 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2016 | 2016 |
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Learning and Development | HCM |
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2016 | 2016 |
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Learning and Development, Onboarding, Task Management | HCM |
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2024 | 2024 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Succession and Leadership Planning | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sigmoid | Legacy | Sigmoid SocialBot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025, Barry Callebaut implemented Sigmoid SocialBot, a Chatbots and Conversational AI application, as part of a broader engagement with Sigmoid focused on Agentic AI and decision-intelligence initiatives. The deployment is positioned to support social listening and consumer insights for marketing and analytics functions within CPG operations.
The Sigmoid SocialBot implementation emphasized category-aligned capabilities, including natural language understanding to interpret consumer dialogue, automated sentiment and trend extraction to surface topical signals, and conversation orchestration to convert social signals into structured insight artifacts. Configuration work included developing intent taxonomies, conversational pipelines for multi-channel ingestion, and tuning models for CPG product and brand context.
Integrated workflows routed SocialBot outputs into marketing analytics and decision-intelligence processes to enable centralized consumption by marketing, consumer insights, and analytics teams. The implementation focused on embedding conversationally derived signals into existing analytics pipelines and insight reporting rather than transactional back-office systems.
Governance and operating model adjustments aligned with Sigmoid’s decision-intelligence emphasis, incorporating model monitoring, data governance practices, and workflow alignment to existing insight generation processes. Sigmoid SocialBot is described within Sigmoid thought leadership as part of the vendor’s GenAI and marketing analytics offerings, positioned to support improved decision-making and analytics maturity for CPG operations.
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Intelligent Process Automation | AI-Powered Application |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2018 | 2018 |
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Transportation Management | SCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Whistleblowing Management | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2017 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP | Managed Services Provider (MSP) |
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2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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