Basildon Borough Council
Basildon Centre, The, St. Martins Square, St Martins Square,
Basildon, SS14 1DL,
United Kingdom
Basildon, SS14 1DL,
United Kingdom
44 12 6853-3333
Non Profit
Basildon Borough Council Technographics
Basildon Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Basildon Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Basildon Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Basildon Borough Council has purchased the following applications: Integra Centros ERP for ERP Financial in 2012, Granicus govDelivery for Citizen Engagement in 2018, Pathwire Mailgun for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Basildon Borough Council is running and its propensity to invest more and deepen its relationship with Capita Integrated Business Solutions , Granicus , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Basildon Borough Council revenues, which have grown to $396.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Basildon Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Basildon Borough Council Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita Integrated Business Solutions | Legacy | Integra Centros ERP | ERP Financial | ERP Financial Management | n/a | 2012 | 2013 |
In 2012, Basildon Borough Council implemented Integra Centros ERP as its ERP Financial system with Capita Integrated Business Solutions as the vendor. The deployment established Integra Centros ERP as the council's primary financial application supporting statutory accounting and transactional finance.
The Integra Centros ERP configuration focused on core financial modules including general ledger, accounts payable, accounts receivable, procurement and budgetary control, reflecting standard ERP Financial functional coverage. The implementation emphasized role based access controls, chart of accounts alignment to public sector reporting and workflow automation for invoice processing and supplier payments. Operational scope concentrated on the council finance function and adjacent transactional services, with processes instrumented for centralized financial management and accounting operations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2018 | 2018 |
In 2018, Basildon Borough Council implemented Granicus govDelivery on its website. The council deployed Granicus govDelivery as a cloud hosted Citizen Engagement platform to centralize resident communications, enable subscription capture on web pages, and orchestrate email and notification distribution for public notices and service updates.
Functional configuration included subscriber management, list segmentation, template driven campaign authoring, and built in reporting for communications teams. The implementation explicitly integrates with the council website for sign up forms and distribution links, and it is operated by council communications and service teams to publish announcements and manage subscriber lists. Governance and process changes focused on editorial approval workflows and consent based subscription management to structure how departments publish and target communications, aligning the application with municipal communications operations.
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Customer Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021, Basildon Borough Council deployed Pathwire Mailgun to handle Transactional Email on its website. The implementation is focused on delivering customer-facing notifications and form acknowledgements originating from the council web presence, consolidating transactional messaging flows under a single email platform.
Pathwire Mailgun provides SMTP relay, REST API based sending, template management, webhook event callbacks, and delivery diagnostics, capabilities that align directly with Transactional Email workflows. The configuration centralizes templating and message routing to separate transactional streams from any bulk communications, and uses standard email authentication mechanisms such as SPF, DKIM and DMARC to support deliverability. Message tagging, suppression lists and event logging are employed to provide operational visibility and to manage consent and suppression governance.
Operational scope is the Basildon Borough Council website notification flows, including contact form confirmations, service alerts and account related acknowledgements, with administrative controls for sending domains and suppression lists. Governance and operational control are expressed through role based access to the Pathwire Mailgun console and webhook based event handling that feeds delivery and bounce data into monitoring and incident workflows.
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Security MSP | Managed Services Provider (MSP) |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Basildon Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Basildon Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Basildon Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Basildon Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Basildon Borough Council Technographics
Basildon Borough Council is a Non Profit organization based in United Kingdom,
with around 900 employees and annual revenues of $396.0 million.
Basildon Borough Council operates a diverse technology stack with applications such as
Integra Centros ERP, Granicus govDelivery and Pathwire Mailgun,
covering areas like ERP Financial, Citizen Engagement and Transactional Email.
Basildon Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Capita Integrated Business Solutions, Granicus and Sinch.
Basildon Borough Council recently adopted applications including
CrowdStrike Managed Services in 2024, Microsoft Dynamics 365 Customer Engagement in 2021 and Microsoft Dynamics 365 Sales in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Basildon Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Basildon Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Basildon Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.