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● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Batik Air Malaysia
Location
Meritus @ Oasis Corporate Park, B2-1-01, Block B, No. 2 Jalan PJU 1A/2, Ara Damansara,
Petaling Jaya, 47301,
Malaysia
Website
https://www.batikair.com.my/
Phone
60 3 7841 5388
Artw industry
Transportation
Employee
Revenue

Batik Air Malaysia Technographics

Batik Air Malaysia Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Batik Air Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Batik Air Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Batik Air Malaysia has purchased the following applications: 2C2P Payments for Payment Processing in 2024, Sabre Core Reservations for Reservation and Booking Management in 2023, ElevenLabs for Speech Recognition AI in 2025 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Batik Air Malaysia is running and its propensity to invest more and deepen its relationship with 2C2P , SABRE , ElevenLabs or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Batik Air Malaysia revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Batik Air Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Batik Air Malaysia Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
2C2P Legacy 2C2P Payments Payment Processing ERP Financial Management n/a 2024 2024
In 2024 Batik Air Malaysia implemented 2C2P Payments as its online payment layer, using 2C2P Payments to provide Payment Processing for the airline website. The deployment positions 2C2P Payments as the primary payment gateway for web checkout and online ticketing flows on Batik Air Malaysia’s public site. The implementation integrates 2C2P Payments into the airline’s website payment gateway layer and centralizes transaction authorization, settlement, tokenization, and payment method routing under a single Payment Processing platform. Functional capabilities implemented include card and alternative payment acceptance, tokenization for card on file scenarios, transaction capture and settlement, and consolidated reporting aligned with online booking workflows. Operational coverage is focused on ecommerce and ticketing revenue capture, with direct impact on revenue operations, finance reconciliation, and customer service payment support. Governance activities described in the rollout emphasize payment operations controls, dispute and chargeback workflow alignment with existing ticketing processes, and merchant reconciliation and reporting cadence to support day to day finance operations.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SABRE Legacy Sabre Core Reservations Reservation and Booking Management ERP Services and Operations n/a 2023 2023
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ElevenLabs Legacy ElevenLabs Speech Recognition AI AI-Powered Application n/a 2025 2025
In 2025, Batik Air Malaysia deployed ElevenLabs on its website, adopting ElevenLabs as a Speech Recognition AI solution to add voice interaction and transcription capabilities to public web channels. The implementation targets customer facing web experiences, enabling visitors to use voice input for queries and accessibility functions through the airline website. ElevenLabs is integrated as a cloud API linked to the website front end, capturing client side audio and routing streams to ElevenLabs for real time speech to text transcription and normalized transcript delivery. Functional modules configured include real time speech to text, browser based audio capture, transcript rendering for search and form inputs, and client side controls for microphone permission and session management, reflecting standard Speech Recognition AI workflows. Operational coverage is centered on web based customer service touch points and self service booking flows, affecting digital experience and customer support functions rather than back office systems. Governance and rollout emphasize voice data consent capture, content moderation and quality assurance processes, staged site level validation, and operational ownership aligned to digital channels and customer experience teams.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Engagement CRM 2025 2025
Tag Management CRM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2024 2024
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2025 2025
Content Delivery Network IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Application Firewalls (WAF), Phishing Protection CyberSecurity 2024 2024
IT Decision Makers and Key Stakeholders at Batik Air Malaysia
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Batik Air Malaysia Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Batik Air Malaysia Technographics

Batik Air Malaysia is a Transportation organization based in Malaysia, with around 2500 employees and annual revenues of $900.0 million.

Batik Air Malaysia operates a diverse technology stack with applications such as 2C2P Payments, Sabre Core Reservations and ElevenLabs, covering areas like Payment Processing, Reservation and Booking Management and Speech Recognition AI.

Batik Air Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as 2C2P, SABRE and ElevenLabs.

Batik Air Malaysia recently adopted applications including ElevenLabs in 2025, Netcore Customer Engagement in 2025 and Amazon CloudFront in 2025, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Batik Air Malaysia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Batik Air Malaysia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Batik Air Malaysia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.